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Newsroom In The News Press Releases Awards
June 27, 2022
CallMiner Named Best Overall AI-based Analytics Company in 2022 AI Breakthrough Awards
June 20, 2022
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and Drive Improved Customer Outcomes
May 25, 2022
CallMiner Named a Leader in the 2022 SPARK Matrix for Speech Analytics Report
April 26, 2022
CallMiner Appoints Rachel Simone as Chief Information Officer
February 02, 2022
CallMiner Named a 2022 Top Workplace USA by Energage
December 20, 2021
CallMiner Named Automation Solution of the Year at CCW Excellence Awards
December 07, 2021
CallMiner Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements
December 02, 2021
CallMiner Named a Top Place to Work for 2021 by The Boston Globe
November 02, 2021
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions
October 26, 2021
CallMiner Taps Marty Pankau as New Chief Customer Officer
October 18, 2021
CallMiner Acquires Audio Capture Provider OrecX
September 28, 2021
CallMiner Combines Conversation Analytics Platform with Microsoft Azure Speech to Text
July 14, 2021
CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
May 24, 2021
CallMiner Introduces the Open Voice Transcription Standard (OVTS)
April 26, 2021
Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
April 20, 2021
New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centers
November 17, 2020
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
November 10, 2020
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19
October 20, 2020
CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market
September 14, 2020
CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics
August 10, 2020
CallMiner and Intradiem Announce Partnership to Take Action on Behavioral Insight in Contact Centers
August 05, 2020
CallMiner and Avadyne Health to Present at Customer Contact Week (At Home)
August 03, 2020
Brands Struggle to Address Changing Consumer Behaviors and Needs During the Pandemic
July 27, 2020
CallMiner Announces Lineup for its Virtual Customer Engagement Transformation Exchange (CETX)
July 20, 2020
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
July 14, 2020
CallMiner Names Eric Williamson Chief Marketing Officer
May 11, 2020
Nearly 74% of Consumers Will Switch Providers After a Poor Contact Center Experience, According to New Research
May 11, 2020
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn
May 06, 2020
CallMiner Wins 2020 People’s Choice Award for Speech Analytics
May 04, 2020
Free Customer & Employee Impact Assessment Helps Brands Navigate Coronavirus Challenges
April 15, 2020
CallMiner Collaborates with Customers to Improve Contact Center Operations, Performance and Service Amidst COVID-19 Pandemic
March 09, 2020
CallMiner’s LISTEN World Tour London Conference a Smashing Success!
January 30, 2020
CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge
December 16, 2019
CallMiner Secures $75M Investment from Goldman Sachs
November 07, 2019
CallMiner’s Listen 2019 Awards Highlight Speech Analytics Innovation and Success
November 05, 2019
New CallMiner AI-enabled Emotion Solution Reveals Unique Sentiment Insight from Every Contact Center Conversation
November 04, 2019
CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels
October 16, 2019
Use of Profanity by Customers in the Contact Center is On the Rise and That’s Bad for Business
October 01, 2019
Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
August 26, 2019
DataRobot and CallMiner Partner to Accelerate AI Capabilities
June 26, 2019
CallMiner Announces Keynote Speaker Lineup for LISTEN 2019 Speech Analytics User Conference
June 21, 2019
CallMiner, Sitel Group and Holiday Inn Club Vacations to Spearhead Speed to CX Intelligence Discussion at Customer Contact Week 2019
May 21, 2019
CallMiner AI-fueled Speech Analytics powers Praxidia’s Enterprise Feedback Management solutions
March 19, 2019
CallMiner Unveils New Eureka Capture Real-time Audio Acquisition for Speech Analytics at Enterprise Connect 2019
March 18, 2019
CallMiner Visualize Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact
March 06, 2019
New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback
February 21, 2019
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance
December 18, 2018
CallMiner Partners Again with Eva’s Closet & Foundation to Bring Holiday Gifts to 80 Local Children
December 11, 2018
CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement
November 08, 2018
CallMiner Recognizes Customer Achievements at LISTEN 2018 and Completes a Successful 10th Annual Customer Conference
November 07, 2018
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Center Efficiency and Collector Effectiveness
October 30, 2018
Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Center Staff
October 25, 2018
CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
October 23, 2018
Cabot Credit Management and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018
October 10, 2018
Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
October 09, 2018
CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback
September 27, 2018
New research finds not valuing customers leads to $136 billion switching epidemic
September 25, 2018
CallMiner Announces Final Agenda and Speakers for LISTEN 2018 – Leading Event for Customer Engagement Analytics Professionals
August 21, 2018
Sitel Wins Implementation Award for CallMiner Technology
June 25, 2018
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality
June 20, 2018
CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process
June 19, 2018
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules
May 29, 2018
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management
May 15, 2018
Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions
May 14, 2018
CallMiner Eureka named Best Speech Analytics Solution and a Top 10 Contact Center Technology
May 02, 2018
Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction
April 10, 2018
TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech Analytics
March 15, 2018
CallMiner Eureka shortlisted for Contact Centre Technology Awards
March 13, 2018
New Analytics Engine Delivers Fastest Intelligence from Customer Interactions at Scale
March 05, 2018
CallMiner Wins Silver Stevie®Award in New Contact Center Solution Category for Joint Solution with Nuance Communications
February 27, 2018
CallMiner and Aspect Software Partner to Bring Greater MiFID Compliance to Financial Services Markets
October 18, 2017
PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
October 12, 2017
Dialog Direct Implements CallMiner’s Speech Analytics to Improve Agent Adherence, Boost Customer Satisfaction and Closing Rates
October 11, 2017
LISTEN 2017, CallMiner’s Conference to Host Over 250 Customers and Engagement Analytics Professionals
September 08, 2017
CallMiner Customer, Phillips & Cohen, Shortlisted for ‘Best Customer Insight/Voice of the Customer Initiative’ by the ECCCSA 2017
September 05, 2017
CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales
August 22, 2017
CallMiner Customer, State Collection Service, Wins Implementation Award from Speech Technology Magazine
August 15, 2017
CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses
July 25, 2017
CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses
July 18, 2017
CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data
June 28, 2017
CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centers and Companies Starting their Analytics Journey
June 27, 2017
CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers
June 20, 2017
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers
June 13, 2017
CallMiner Partner, Nuance, Announces Full-Lifecycle Customer Analytics Powered by CallMiner Eureka
May 31, 2017
Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
May 31, 2017
CallMiner’s Eureka Xchange named in the Top 10 Contact Centre Technologies of 2017
April 06, 2017
CallMiner Customer, HomeServe USA, Honored with Stevie Awards
March 16, 2017
CallMiner Leads Speech and Customer Engagement Industry in Data Security and Privacy for Customers
March 01, 2017
The Christian Broadcasting Network Selects CallMiner Eureka Speech Analytics for a Better Customer Experience
February 02, 2017
CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.
January 26, 2017
Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence
December 23, 2016
CallMiner Brings Holiday Cheer to Eva’s Closet Families
November 16, 2016
CallMiner Honors Customer Engagement Professionals at Largest LISTEN Conference in the Company’s History
November 16, 2016
The CCS Companies Leverages CallMiner Eureka Customer Engagement Analytics to Further Enhance the Consumer Call Center Experience and its Quality Assurance Initiatives
November 03, 2016
CallMiner Launches First Customer Engagement Analytics App Exchange
October 26, 2016
LISTEN 2016 Conference for Users and Customer Engagement Professionals Sets Record with 40% Increase in Attendance
September 08, 2016
CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients
August 26, 2016
CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets
June 29, 2016
New online community EngagementOptimization.com provides best practices and networking for CX professionals
April 26, 2016
CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center
March 24, 2016
CallMiner Expands with New Office and Training Center in Fort Myers
March 21, 2016
CallMiner shortlisted for ‘Best Data & Analytics Technology’ by the Credit Today Awards 2016
March 07, 2016
CallMiner Customer, Sundance, Honored with Stevie Awards
November 02, 2015
New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights
September 15, 2015
CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment
August 25, 2015
CallMiner Customer, Afni, Wins Implementation Award from Speech Technology Magazine
July 14, 2015
CallMiner Selected by Foxtons to Improve Agent Performance
June 17, 2015
CallMiner Increases Speed to Intelligence from Customer Interactions with Latest Software Release
August 19, 2014
CallMiner Customers Win Speech Analytics Implementation Awards
August 07, 2014
CallMiner Welcomes Steven G. Chambers to Board of Directors
January 23, 2014
Resurgent Capital Services Implements CallMiner Speech Analytics to Maintain Compliance
November 12, 2013
Promero Partners with CallMiner to Provide Market Leading Speech Analytics Solutions to Customers
September 20, 2013
Professional Recovery Consultants, Inc. Chooses CallMiner Speech Analytics to Ensure Increased Efficiency and Client Satisfaction
September 09, 2013
FBCS, Inc. Implements CallMiner Speech Analytics to Ensure Increased Efficiency and Continued Compliance
July 15, 2013
CallMiner Delivers Automated Next-Best-Action Guidance Directly to Call Center Agents
January 21, 2013
Rimhub Partners with CallMiner to Provide market-Leading Speech Analytics Solution as Value-Add Service to Customers
January 09, 2013
CallMiner Ranks First in Customer Satisfaction among Speech Analytics Vendors
July 10, 2012
CallMiner extends the Boundaries of Analytics with myEureka Performance Management Portals
June 19, 2012
State Collection Service Implements CallMiner Eureka Speech Analytics for Even Stronger Quality Assurance and FDCPA Compliance
January 31, 2012
ResponseTek and CallMiner form alliance to provide integrated speech analytics and customer experience management solution for contact centers
October 12, 2011
CallMiner Launches Eureka 8 with a Fully Automated Quality Solution
June 14, 2011
CallMiner CEO to Keynote at Contact Center Week
April 28, 2011
CallMiner Announces In-Network Delivery of Speech Analytics

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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