CallMiner

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Why CallMiner?

See how we help you translate customer insights into business value.

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Contact Center Experience

Frontline Agent Experience

Boost frontline agent performance and satisfaction with AI-driven insights. Improve training, reduce churn, and elevate customer interactions with CallMiner.

Quality Management

Ensure quality assurance and maintain compliance with CallMiner’s AI-powered quality management and analytics solutions. Learn more today.

Contact Center Efficiency

Boost contact center performance with AI-driven insights. Optimize call handling, costs, and customer satisfaction with CallMiner’s efficiency solutions.

Risk & Compliance

Strengthen compliance and reduce risks with CallMiner’s AI-driven risk mitigation and compliance analytics solutions. Learn more today.

Fraud Detection

Detect and prevent fraud with AI-driven conversation analytics. Enhance security, reduce risk, and protect your organization with CallMiner's fraud detection tools.

Sales Effectiveness

Enhance sales effectiveness and improve customer interactions with CallMiner’s AI-powered sales solutions. Learn more today.

Experience Management

Customer Experience

Unlock powerful customer experience analytics with AI-driven insights. Improve satisfaction, loyalty, and engagement across interactions with CallMiner.

Product Experience

Elevate product experience and gather actionable customer feedback with CallMiner's advanced analytics and AI solutions. Learn more today.

Brand Experience

Boost customer loyalty with CallMiner's brand experience analytics solutions. See how you can enhance your brand's performance using advanced analytics.

Industry

Healthcare

Enhance patient care and operational efficiency with AI-driven healthcare analytics. Improve outcomes, reduce costs, and ensure compliance with CallMiner.

Communications

Boost communication efficiency with CallMiner's conversation analytics for communications. See how you can enhance customer interactions and performance.

Retail

Enhance retail customer experiences and drive sales with CallMiner's AI-driven analytics and optimization solutions. Learn more today.

Finance & Banking

Improve risk management and customer experience in finance and banking with AI-powered analytics. Enhance decision-making, compliance, and operational efficiency.

Collections

Enhance collections performance with CallMiner's collection contact center analytics. See how you can optimize recovery rates and customer interactions.

Insurance

Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.

Energy & Utilities

Enhance operational efficiency and customer experience in energy and utilities with AI-driven analytics. Drive insights, reduce costs, and ensure compliance.

BPO

Explore CallMiner's business process outsourcing solutions to enhance call center efficiency and performance with advanced analytics. Learn more today.

Travel & Hospitality

Elevate guest experience and optimize operations with CallMiner’s AI-driven solutions for travel and hospitality industries. Learn more today.

Technology

Drive technological innovation and operational excellence with CallMiner’s tailored AI solutions for tech professionals. Learn more today.

Products

Products
CallMiner Eureka Platform

Analyze customer interactions at the deepest levels to gain insight into customer interactions at scale.

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PRODUCT SUITE

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Customers

Customers
Customer Stories

Learn how we’ve helped businesses like yours grow and transform.

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The CallMiner Community

Learn more about our customer community where you can ask, share, discuss, and learn with peers.

Resources

Resources
Learning Center

Learn from our experts with these whitepapers, webinars, and case studies.

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CallMiner is a Leader!

The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2, 2025

CallMiner is the Leader!

The Forrester Wave™: Conversation Intelligence for Customer Service, Q3, 2023

Additional Resources

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CX Landscape Report

CallMiner's annual market research explores how AI-driven insights can enhance CX and business outcomes.

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About Us

Discover where we’ve come from and where we’re going.

Meet CallMiner

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Solutions

Why CallMiner? Industry Solutions Use Case Solutions Role Solutions

Contact Center Experience

Frontline Agent Experience Quality Management Contact Center Efficiency Risk & Compliance Fraud Detection Sales Effectiveness

Experience Management

Customer Experience Product Experience Brand Experience

Industry

Healthcare Communications Retail Finance & Banking Collections Insurance Energy & Utilities BPO Travel & Hospitality Technology

Products

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Customers

CallMiner Customer Stories Customer Success Professional Services CallMiner Customer Connect

Resources

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Company

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Press Releases

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Newsroom In The News Press Releases Awards
June 09, 2025
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
June 05, 2025
CallMiner Named a Leader in Conversation Intelligence for Contact Centers Report by Top Analyst Firm
June 03, 2025
CallMiner Acquires Conversational AI and Automation Provider VOCALLS
May 07, 2025
CallMiner Advances Agentic AI Architecture, Making it Easier for Organizations to Gain Insights from and Take Action on Customer Conversations
April 21, 2025
CallMiner Named a Leader in the SPARK Matrix: Conversational Intelligence, 2025 Report
April 10, 2025
Consumers Want More Human Contact than Digital Interactions, According to CCMA
March 17, 2025
CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
December 05, 2024
The Boston Globe Names CallMiner a Top Place to Work for 2024
October 31, 2024
CallMiner Announces 2024 LISTEN Award Winners, Recognizing Achievements in Conversation Intelligence
October 08, 2024
CallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions
September 10, 2024
Survey: Majority of Organizations Believe Generative AI is Key to CX, yet 63% Say Implementation is More Expensive than Anticipated
July 15, 2024
CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarization
June 03, 2024
CallMiner Launches the CallMiner App Marketplace to Help Organizations Expand the Value of Conversation Intelligence Investments
May 22, 2024
CCMA reveals a rebound in consumer confidence
May 09, 2024
CallMiner Named a Leader in Real-Time Revenue Execution Platforms Report by Top Analyst Firm
March 26, 2024
CallMiner Named a Leader in the 2024 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions
March 25, 2024
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer Experience Outcomes
December 12, 2023
Foundever™ and CallMiner Earn IAOP® 2023 Excellence In Strategic Partnerships Recognition
November 29, 2023
CallMiner Recognizes Customer Achievements in Conversation Intelligence at Annual Conference
November 07, 2023
CallMiner Advances AI-Powered Conversation Intelligence Platform with New and Enhanced Capabilities
September 26, 2023
Survey: Vast Majority of Organizations Intend to Invest In AI, but 44% Unsure Which Technology Will Best Meet Business Needs For CX
August 16, 2023
CallMiner Named the Leader in Conversation Intelligence for Customer Service Report by Top Analyst Firm
July 11, 2023
CallMiner Named Automation Solution of the Year at 2023 CCW Excellence Awards
June 19, 2023
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities
June 15, 2023
Consumers welcome proactive contact from organisations amidst the rising cost of living
May 03, 2023
CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities
May 02, 2023
Cirrus expands partnership with conversation intelligence firm to enhance CX delivery
April 18, 2023
CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
April 11, 2023
CallMiner Named a Leader in the 2023 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions
March 27, 2023
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
December 01, 2022
The Boston Globe Names CallMiner a Top Place to Work for 2022
November 09, 2022
CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
October 31, 2022
Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience
October 11, 2022
CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
September 19, 2022
CallMiner Appoints Jonathan Ranger as Chief Customer Officer
September 13, 2022
CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
August 22, 2022
CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities
July 12, 2022
CallMiner Names Benedetto A. Miele as Chief Revenue Officer
June 27, 2022
CallMiner Named Best Overall AI-based Analytics Company in 2022 AI Breakthrough Awards
June 20, 2022
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and Drive Improved Customer Outcomes
May 25, 2022
CallMiner Named a Leader in the 2022 SPARK Matrix for Speech Analytics Report
April 26, 2022
CallMiner Appoints Rachel Simone as Chief Information Officer
February 02, 2022
CallMiner Named a 2022 Top Workplace USA by Energage
December 20, 2021
CallMiner Named Automation Solution of the Year at CCW Excellence Awards
December 07, 2021
CallMiner Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements
December 02, 2021
CallMiner Named a Top Place to Work for 2021 by The Boston Globe
November 02, 2021
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions
October 18, 2021
CallMiner Acquires Audio Capture Provider OrecX
September 28, 2021
CallMiner Combines Conversation Analytics Platform with Microsoft Azure Speech to Text
July 14, 2021
CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
May 24, 2021
CallMiner Introduces the Open Voice Transcription Standard (OVTS)
April 26, 2021
Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
April 20, 2021
New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centers
November 17, 2020
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
November 10, 2020
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19
October 20, 2020
CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market
September 14, 2020
CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics
August 10, 2020
CallMiner and Intradiem Announce Partnership to Take Action on Behavioral Insight in Contact Centers
August 05, 2020
CallMiner and Avadyne Health to Present at Customer Contact Week (At Home)
August 03, 2020
Brands Struggle to Address Changing Consumer Behaviors and Needs During the Pandemic
July 27, 2020
CallMiner Announces Lineup for its Virtual Customer Engagement Transformation Exchange (CETX)
July 20, 2020
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
July 14, 2020
CallMiner Names Eric Williamson Chief Marketing Officer
May 11, 2020
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn
May 11, 2020
Nearly 74% of Consumers Will Switch Providers After a Poor Contact Center Experience, According to New Research
May 06, 2020
CallMiner Wins 2020 People’s Choice Award for Speech Analytics
May 04, 2020
Free Customer & Employee Impact Assessment Helps Brands Navigate Coronavirus Challenges
April 15, 2020
CallMiner Collaborates with Customers to Improve Contact Center Operations, Performance and Service Amidst COVID-19 Pandemic
March 09, 2020
CallMiner’s LISTEN World Tour London Conference a Smashing Success!
January 30, 2020
CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge
December 16, 2019
CallMiner Secures $75M Investment from Goldman Sachs
November 07, 2019
CallMiner’s Listen 2019 Awards Highlight Speech Analytics Innovation and Success
November 05, 2019
New CallMiner AI-enabled Emotion Solution Reveals Unique Sentiment Insight from Every Contact Center Conversation
November 04, 2019
CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels
October 16, 2019
Use of Profanity by Customers in the Contact Center is On the Rise and That’s Bad for Business
October 01, 2019
Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
August 26, 2019
DataRobot and CallMiner Partner to Accelerate AI Capabilities
June 26, 2019
CallMiner Announces Keynote Speaker Lineup for LISTEN 2019 Speech Analytics User Conference
June 21, 2019
CallMiner, Sitel Group and Holiday Inn Club Vacations to Spearhead Speed to CX Intelligence Discussion at Customer Contact Week 2019
May 21, 2019
CallMiner AI-fueled Speech Analytics powers Praxidia’s Enterprise Feedback Management solutions
March 19, 2019
CallMiner Unveils New Eureka Capture Real-time Audio Acquisition for Speech Analytics at Enterprise Connect 2019
March 18, 2019
CallMiner Visualize Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact
March 06, 2019
New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback
February 21, 2019
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance
December 18, 2018
CallMiner Partners Again with Eva’s Closet & Foundation to Bring Holiday Gifts to 80 Local Children
December 11, 2018
CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement
November 08, 2018
CallMiner Recognizes Customer Achievements at LISTEN 2018 and Completes a Successful 10th Annual Customer Conference
November 07, 2018
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Center Efficiency and Collector Effectiveness
October 30, 2018
Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Center Staff
October 25, 2018
CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
October 23, 2018
Cabot Credit Management and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018
October 10, 2018
Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
October 09, 2018
CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback
September 27, 2018
New research finds not valuing customers leads to $136 billion switching epidemic
September 25, 2018
CallMiner Announces Final Agenda and Speakers for LISTEN 2018 – Leading Event for Customer Engagement Analytics Professionals
August 21, 2018
Sitel Wins Implementation Award for CallMiner Technology
June 25, 2018
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality
June 20, 2018
CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process
June 19, 2018
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules
May 29, 2018
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management
May 15, 2018
Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions
May 14, 2018
CallMiner Eureka named Best Speech Analytics Solution and a Top 10 Contact Center Technology
May 02, 2018
Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction
April 10, 2018
TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech Analytics
March 15, 2018
CallMiner Eureka shortlisted for Contact Centre Technology Awards
March 13, 2018
New Analytics Engine Delivers Fastest Intelligence from Customer Interactions at Scale
March 05, 2018
CallMiner Wins Silver Stevie®Award in New Contact Center Solution Category for Joint Solution with Nuance Communications
February 27, 2018
CallMiner and Aspect Software Partner to Bring Greater MiFID Compliance to Financial Services Markets
October 18, 2017
PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
October 12, 2017
Dialog Direct Implements CallMiner’s Speech Analytics to Improve Agent Adherence, Boost Customer Satisfaction and Closing Rates
October 11, 2017
LISTEN 2017, CallMiner’s Conference to Host Over 250 Customers and Engagement Analytics Professionals
September 08, 2017
CallMiner Customer, Phillips & Cohen, Shortlisted for ‘Best Customer Insight/Voice of the Customer Initiative’ by the ECCCSA 2017
September 05, 2017
CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales
August 22, 2017
CallMiner Customer, State Collection Service, Wins Implementation Award from Speech Technology Magazine
August 15, 2017
CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses
July 25, 2017
CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses
July 18, 2017
CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data
June 28, 2017
CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centers and Companies Starting their Analytics Journey
June 27, 2017
CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers
June 20, 2017
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers
June 13, 2017
CallMiner Partner, Nuance, Announces Full-Lifecycle Customer Analytics Powered by CallMiner Eureka
May 31, 2017
Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
May 31, 2017
CallMiner’s Eureka Xchange named in the Top 10 Contact Centre Technologies of 2017
April 06, 2017
CallMiner Customer, HomeServe USA, Honored with Stevie Awards
March 16, 2017
CallMiner Leads Speech and Customer Engagement Industry in Data Security and Privacy for Customers
March 01, 2017
The Christian Broadcasting Network Selects CallMiner Eureka Speech Analytics for a Better Customer Experience
February 02, 2017
CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.
January 26, 2017
Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence
December 23, 2016
CallMiner Brings Holiday Cheer to Eva’s Closet Families
November 16, 2016
CallMiner Honors Customer Engagement Professionals at Largest LISTEN Conference in the Company’s History
November 16, 2016
The CCS Companies Leverages CallMiner Eureka Customer Engagement Analytics to Further Enhance the Consumer Call Center Experience and its Quality Assurance Initiatives
November 03, 2016
CallMiner Launches First Customer Engagement Analytics App Exchange
October 26, 2016
LISTEN 2016 Conference for Users and Customer Engagement Professionals Sets Record with 40% Increase in Attendance
September 08, 2016
CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients
August 26, 2016
CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets
June 29, 2016
New online community EngagementOptimization.com provides best practices and networking for CX professionals
April 26, 2016
CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center
March 24, 2016
CallMiner Expands with New Office and Training Center in Fort Myers
March 21, 2016
CallMiner shortlisted for ‘Best Data & Analytics Technology’ by the Credit Today Awards 2016
March 07, 2016
CallMiner Customer, Sundance, Honored with Stevie Awards
November 02, 2015
New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights
September 15, 2015
CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment
August 25, 2015
CallMiner Customer, Afni, Wins Implementation Award from Speech Technology Magazine
July 14, 2015
CallMiner Selected by Foxtons to Improve Agent Performance
June 17, 2015
CallMiner Increases Speed to Intelligence from Customer Interactions with Latest Software Release
August 19, 2014
CallMiner Customers Win Speech Analytics Implementation Awards
August 07, 2014
CallMiner Welcomes Steven G. Chambers to Board of Directors
January 23, 2014
Resurgent Capital Services Implements CallMiner Speech Analytics to Maintain Compliance
November 12, 2013
Promero Partners with CallMiner to Provide Market Leading Speech Analytics Solutions to Customers
September 20, 2013
Professional Recovery Consultants, Inc. Chooses CallMiner Speech Analytics to Ensure Increased Efficiency and Client Satisfaction
September 09, 2013
FBCS, Inc. Implements CallMiner Speech Analytics to Ensure Increased Efficiency and Continued Compliance
July 15, 2013
CallMiner Delivers Automated Next-Best-Action Guidance Directly to Call Center Agents
January 21, 2013
Rimhub Partners with CallMiner to Provide market-Leading Speech Analytics Solution as Value-Add Service to Customers
January 09, 2013
CallMiner Ranks First in Customer Satisfaction among Speech Analytics Vendors
July 10, 2012
CallMiner extends the Boundaries of Analytics with myEureka Performance Management Portals
June 19, 2012
State Collection Service Implements CallMiner Eureka Speech Analytics for Even Stronger Quality Assurance and FDCPA Compliance
January 31, 2012
ResponseTek and CallMiner form alliance to provide integrated speech analytics and customer experience management solution for contact centers
October 12, 2011
CallMiner Launches Eureka 8 with a Fully Automated Quality Solution
June 14, 2011
CallMiner CEO to Keynote at Contact Center Week
April 28, 2011
CallMiner Announces In-Network Delivery of Speech Analytics

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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