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Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
December 07, 2021
HITRUST CSF Certification validates CallMiner is committed to meeting key regulations and protecting sensitive information
CallMiner today announced that its HITRUST boundary has earned Certified status for information security by HITRUST. HITRUST CSF Certified status demonstrates that CallMiner’s HITRUST boundary has met key regulations and industry-defined requirements and is appropriately managing risk.
CallMiner is leveraged by global organizations, across a range of industries, to uncover insights from customer interactions and drive transformational growth and improvement. In particular, for many healthcare organizations, these conversations happen with patients in the contact center – handling sensitive information related to appointments, prescriptions, billing, and more. Achieving the HITRUST CSF is validation that CallMiner is committed to delivering the technology and security that its customers require.
“While the conversations that organizations have with their customers contain the insights to drive business improvement, they are also highly sensitive. For this reason, CallMiner is constantly striving to deliver the highest level of data security and protection possible,” said Paul Bernard, president and CEO, CallMiner. “The HITRUST certification demonstrates our commitment to meeting today’s complex compliance and privacy requirements, as well as delivering the most comprehensive conversation analytics platform.”
This achievement places CallMiner in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.
“In today’s ever-changing threat landscape, HITRUST is continually innovating to find new and creative approaches to address challenges,” said Jeremy Huval, Chief Innovation Officer, HITRUST. “CallMiner’s HITRUST CSF Certification is evidence that they are at the forefront of industry best practices for information risk management and compliance.”
Learn more about how CallMiner works with healthcare organizations here.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.