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Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
December 02, 2021
CallMiner today announced it was named one of the Top Places to Work in Massachusetts in the 14th annual employee-based survey project from The Boston Globe. CallMiner is ranked 19th in the large employers category.
“CallMiner is honored to be recognized for our workplace – one that is built on innovation and collaboration, and focuses on delivering a rewarding, positive environment,” said Paul Bernard, president and CEO, CallMiner. “Despite the challenges faced during the pandemic, our team was steadfast in their commitment to our customers, partners and each other. We’re proud to be included among some of Massachusetts’ most successful companies, and we remain dedicated to making CallMiner a top place to work year after year.”
CallMiner believes in continually gathering feedback and insights from employees, and making improvements based on what they want and need in a workplace. In the past year alone, CallMiner enhanced its 401k matching program, evolved its onboarding and training programs, introduced the CallMiner DE&I Council, and more.
“The workplace is undergoing a once-in-a-lifetime transformation, and the companies that embraced that change, and put their employees’ needs first, really stood out,” said Katie Johnston, the Globe’s Top Places to Work editor.
Top Places to Work recognizes the most admired workplaces in the state voted on by the people who know them best – their employees. The survey measures employee opinions about their company’s direction, execution, connection, management, work, pay and benefits, and engagement.
This year’s Top Places to Work winners share a few key traits, including offering more flexibility to continue working remotely, tracking progress on efforts to support a diverse workforce and more.
To see the full list of The Boston Globe’s Top Places to Work 2021, visit: Globe.com/TopPlaces.
To learn more about a career at CallMiner, visit: callminer.com/careers
About Boston Globe Media Partners LLC
Boston Globe Media Partners, LLC provides news and information, entertainment, opinion and analysis through its multimedia properties. BGMP includes The Boston Globe, Globe.com, Boston.com, STAT and Globe Direct.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.