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CallMiner has been named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025, which evaluates 10 vendors across 29 criteria related to current offering, strategy, and customer feedback.
View your complimentary copy of the report to learn why CallMiner "is one of the few vendors that consistently delivers on foundational capabilities like topic and behavior classification and insights exploration." As well as how we've built "on this strong foundation with [our] natural language interface 'AI Assist,' the cornerstone of [our] new agentic AI framework."
In this report, you’ll learn:
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.