CallMiner is a Leader!

CallMiner has been named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025, which evaluates 10 vendors across 29 criteria related to current offering, strategy, and customer feedback.

View your complimentary copy of the report to learn why CallMiner "is one of the few vendors that consistently delivers on foundational capabilities like topic and behavior classification and insights exploration." As well as how we've built "on this strong foundation with [our] natural language interface 'AI Assist,' the cornerstone of [our] new agentic AI framework."

In this report, you’ll learn:

• Key market trends transforming the conversation intelligence for contact centers landscape
• How to evaluate conversation intelligence for contact center providers
• Why CallMiner received the highest scores possible across 10 criteria, including insights exploration, topic and behavior classification, signal extraction, coaching efficiency and effectiveness, natural language interface, vision, partner ecosystem, adoption, and more.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.