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September 08, 2016
Waltham, MA – September 8, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, today announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business – from the contact center to marketing, finance, operations, sales and product development.
CallMiner and Five9 already share a number of customers in financial services, legal, education and other industries. By formalizing this partnership, Five9 now enhances its best-of-breed approach to speech and text analytics with CallMiner’s powerful suite of contact center solutions to help substantially improve call center efficiency, agent performance, compliance and the customer experience.
“There is great synergy between CallMiner and Five9,” says Five9 CEO and President Mike Burkland. “We share a similar vision of transforming contact centers into customer engagement centers and through our innovative cloud offerings we can help more customers achieve their goals faster while maintaining a lower total cost of ownership and delivering an optimal customer experience,” Burkland continues.
“More than 80% of CallMiner’s current customers use our cloud-based solutions today. Together with Five9 as a partner, we can expand our presence and provide cloud-based contact center analytics solutions to an even broader audience,” says CallMiner CEO Terry Leahy.
“CallMiner and Five9 share a common commitment to providing solutions that deliver speed to value through ease of delivery and implementation. Our combined cloud solutions are designed so that customers can be self-sufficient without ongoing professional services. CallMiner and Five9 also share a dedication to improving the customer experience and ensuring positive outcomes. We are proud to have Five9 join our growing partner ecosystem,” Leahy says.
About Five9 Five9 is a leading provider of cloud contact center software for the enterprise market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit http://www.five9.com.
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology implementation awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum. callminer.com.
Media Contact: Maureen Szlemp | CallMiner Marketing Director | Maureen.firstname.lastname@example.org | 319-573-3312.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.