See how we help you translate customer insights into business value.
Leverage intelligence and insights to more effectively manage your QA program at scale.
Gain insight into every conversation to understand agent behavior, including best practices and opportunities for improvement, to level-up your workforce and improve outcomes.
Use real-time guidance to support agents in overcoming knowledge gaps, adhering to compliance requirements, and lending support during challenging interactions.
Keep KPIs in one place for quick and efficient feedback, with agent coaching that can be delivered post-interaction or in real time.
Help employees understand exactly how their performance will be measured, what matters most and how they can improve.
Improve your quality management program through effective coaching.
Give agents the insight they need to turn feedback into action.
Coach was an absolute gamechanger for our supervisors and agents. It gave them an at-a-glance look at performance in each of the QA areas. It showed us how wide-spread a problem was so that we could address it quickly.
Contract Center Systems Administrator, Gant Travel
[CallMiner's] quality scoring product enables teams of varying maturity levels to go beyond compliance tracking, translating system scores into meaningful coaching moments.
The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.