CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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Products
PRODUCT SUITE
No one offers you more customizable solutions and deeper customer understanding for improved business outcomes.
AI-driven search features, real-time and post-call analytics, and unmatched accuracy help businesses take action.
CallMiner analyzes the details of customer interactions — accurately autoscoring, correlating across multiple channels, and categorizing for ease, effectiveness and emotion.
With a dedicated support team for each account, an active customer community, and crowdsourced innovation, CallMiner believes your success is our success.
Through our long history of helping companies boost their businesses with conversation analytics, we’ve gained valuable knowledge about how you work.
BPO
Drive impactful business results that help to better meet client demands and differentiate from the competition.
Communications
Stand out in a busy market and retain customers who have a range of options.
Energy & Utilities
Improve customer service and support to remain competitive in the face of deregulation.
Finance & Banking
Meet the demands of increasingly rigid regulations and more sophisticated customers.
Healthcare
Deliver a world-class patient experience and improve satisfaction.
Insurance
Provide great customer experiences for policyholders and make it easier to do business.
Retail
Build brand loyalty and deliver a superior customer experience at every touch point.
Technology
Keep pace with customer expectations for services and products at your technology company.
Travel & Hospitality
Stand out in a busy market and drive customer loyalty for travelers, from booking to stay and beyond.
We’ve designed our products to highlight the most important information for your business goals.
Collections
Ensure agents stay within compliance guidelines while increasing efficiency.
Contact Center Efficiency
Make customers happier in real-time and increase employee productivity.
Customer Intelligence
Reveal patterns and insight at scale to understand customers and better meet their needs and expectations.
Employee Experience
Use employee insights to create better experiences and improve satisfaction.
Fraud Detection
Analyze 100% of customer interactions to reduce socially engineered fraud in real-time and allow agents to focus on delivering positive customer experiences.
Marketing Effectiveness
Target and promote marketing programs and identify new sales opportunities.
Performance Management
Automate quality monitoring and provide direct coaching feedback to your agents.
Product Intelligence
Aggregate interactions to better understand customer feedback and drive product innovation.
Risk & Compliance
Increase compliance and reduce risk on 100% of interactions
Sales Conversation Analytics
Identify behaviors that drive conversions, improve sales cycles, and increase win rates – including real-time analytics.
Sales Effectiveness
Optimize agent and contact center performance.
Workforce Intelligence
CallMiner helps contact centers manage their agent workforce more effectively and with greater intelligence to ensure operational performance and agent satisfaction.
Our products create value for employees and leaders from the call center to the C-suite.
Contact Center
Help contact center employees become better and more efficient at their jobs to satisfy customers.
Data Science
Analyze customer interactions to get an accurate understanding of what your customers need.
Executive Management
Connect the dots between customer insights and better business decisions.
IT
Build a culture of improvement with a system that integrates securely and easily with existing technology.
Marketing
Connect the dots between marketing campaigns, customer insights and better business decisions.
Sales
Understand and encourage key sales behavior to close more deals.
CallMiner’s real-time and business insights capabilities stand out among WFO suites.
CallMiner is a brilliant partner who has supported us from day one and continues to do so. Its interaction analytics technology has become a must have for our organisation.
Chief Information Officer, Cabot
What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.
Executive of Credit and Data Science, African Bank
