CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
AI-driven search features, real-time and post-call analytics, and unmatched accuracy help businesses take action.
CallMiner analyzes the details of customer interactions — accurately autoscoring, correlating across multiple channels, and categorizing for ease, effectiveness and emotion.
With a dedicated support team for each account, an active customer community, and crowdsourced innovation, CallMiner believes your success is our success.
Through our long history of helping companies boost their businesses with conversation analytics, we’ve gained valuable knowledge about how you work.
Drive impactful business results that help to better meet client demands and differentiate from the competition.
Stand out in a busy market and retain customers who have a range of options.
Energy & Utilities
Improve customer service and support to remain competitive in the face of deregulation.
Finance & Banking
Meet the demands of increasingly rigid regulations and more sophisticated customers.
Deliver a world-class patient experience and improve satisfaction.
Provide great customer experiences for policyholders and make it easier to do business.
Build brand loyalty and deliver a superior customer experience at every touch point.
Keep pace with customer expectations for services and products at your technology company.
Travel & Hospitality
Stand out in a busy market and drive customer loyalty for travelers, from booking to stay and beyond.
We’ve designed our products to highlight the most important information for your business goals.
Ensure agents stay within compliance guidelines while increasing efficiency.
Contact Center Efficiency
Make customers happier in real-time and increase employee productivity.
Reveal key insights, patterns and meaning to improve every customer interaction.
Use employee insights to create better experiences and improve satisfaction.
Analyze 100% of customer interactions to reduce socially engineered fraud in real-time and allow agents to focus on delivering positive customer experiences.
Target and promote marketing programs and identify new sales opportunities.
Automate quality monitoring and provide direct coaching feedback to your agents.
Aggregate interactions to better understand customer feedback and drive product innovation.
Risk & Compliance
Increase compliance and reduce risk on 100% of interactions
Sales Conversation Analytics
Identify behaviors that drive conversions, improve sales cycles, and increase win rates – including real-time analytics.
Optimize agent and contact center performance.
Our products create value for employees and leaders from the call center to the C-suite.
Help contact center employees become better and more efficient at their jobs to satisfy customers.
Analyze customer interactions to get an accurate understanding of what your customers need.
Connect the dots between customer insights and better business decisions.
Build a culture of improvement with a system that integrates securely and easily with existing technology.
Connect the dots between marketing campaigns, customer insights and better business decisions.
Understand and encourage key sales behavior to close more deals.
CallMiner’s real-time and business insights capabilities stand out among WFO suites.
CallMiner is a brilliant partner who has supported us from day one and continues to do so. Its interaction analytics technology has become a must have for our organisation.
Chief Information Officer, Cabot
What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.
Executive of Credit and Data Science, African Bank