Why CallMiner?
See how we help you translate customer insights into business value.
Learn More
CallMiner's 2024 CX Landscape Report is here! |Download today
Solutions
Products
Customers
Resources
Company
No one offers more customizable solutions and the deep insights needed to improve operational efficiency in the contact center, customer experience, and business results enterprise-wide.
CallMiner's platform helps organizations drive better customer outcomes through higher quality interactions and more efficient contact center operations.
CallMiner's platform delivers insights from solicited and unsolicited conversations across customer listening posts to unlock value and improve customer, product and brand experiences.
With comprehensive out-of-the-box solutions and a proven customer success framework, CallMiner delivers immediate time-to-value, as well as long-term platform ROI.
What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.
Vere Millican
Executive of Credit and Data Science, African Bank
CallMiner is a great fit for companies with mature contact center operations that are ready to evolve their programs to be more outcome- and agent-centric.
The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023
Callminer
XM Dscvr (Clarabridge)
Verint
Observe.ai
Category
Real-time capabilities (GA)
Category
Data transportability
Category
Full & hybrid QA automation
Category
Screen record
Category
Transcription via MSFT Azure STT
Our products create value for employees and leaders from the contact center to the C-suite.
Contact Center
Help contact center employees become better and more efficient at their jobs to satisfy customers.
Data Science
Analyze customer interactions to get an accurate understanding of what your customers need.
Executive Management
Connect the dots between customer insights and better business decisions.
IT
Build a culture of improvement with a system that integrates securely and easily with existing technology.
Marketing
Connect the dots between marketing campaigns, customer insights and better business decisions.
Sales
Understand and encourage key sales behavior to close more deals.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.