See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
No one offers more customizable solutions and the deep insights needed to improve operational efficiency in the contact center, customer experience, and business results enterprise-wide.
CallMiner's platform helps organizations drive better customer outcomes through higher quality interactions and more efficient contact center operations.
CallMiner's platform delivers insights from solicited and unsolicited conversations across customer listening posts to unlock value and improve customer, product and brand experiences.
With comprehensive out-of-the-box solutions and a proven customer success framework, CallMiner delivers immediate time-to-value, as well as long-term platform ROI.
CallMiner’s real-time and business insights capabilities stand out among WFO suites.
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018
CallMiner is a brilliant partner who has supported us from day one and continues to do so. Its interaction analytics technology has become a must have for our organisation.
Chief Information Officer, Cabot
What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.
Executive of Credit and Data Science, African Bank
XM Dscvr (Clarabridge)
Real-time capabilities (GA)
Full & hybrid QA automation
Transcription via MSFT Azure STT
Our products create value for employees and leaders from the contact center to the C-suite.
Help contact center employees become better and more efficient at their jobs to satisfy customers.
Analyze customer interactions to get an accurate understanding of what your customers need.
Connect the dots between customer insights and better business decisions.
Build a culture of improvement with a system that integrates securely and easily with existing technology.
Connect the dots between marketing campaigns, customer insights and better business decisions.
Understand and encourage key sales behavior to close more deals.
As a leader among speech analytics vendors, CallMiner offers industry-leading omnichannel contact center solutions that drive call center optimization and improve business performance metrics. CallMiner’s conversation analytics technology captures and analyzes 100% of customer conversations across all channels, providing insight that can drive call center performance metrics and enhance omnichannel support. CallMiner simplifies customer touchpoint mapping with an automated journey map tool that delivers clearer understanding of the customer’s mindset and emotions. And automated performance scoring and detailed, real-time analytics of every conversation make it easy to monitor performance, implement call center best practices, and support the work from home call center agent.