See how we help you translate customer insights into business value.
No one offers more customizable solutions and the deep insights needed to improve operational efficiency in the contact center, customer experience, and business results enterprise-wide.
CallMiner's platform helps organizations drive better customer outcomes through higher quality interactions and more efficient contact center operations.
CallMiner's platform delivers insights from solicited and unsolicited conversations across customer listening posts to unlock value and improve customer, product and brand experiences.
With comprehensive out-of-the-box solutions and a proven customer success framework, CallMiner delivers immediate time-to-value, as well as long-term platform ROI.
What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.
Executive of Credit and Data Science, African Bank
CallMiner is a great fit for companies with mature contact center operations that are ready to evolve their programs to be more outcome- and agent-centric.
The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023
XM Dscvr (Clarabridge)
Real-time capabilities (GA)
Full & hybrid QA automation
Transcription via MSFT Azure STT
Our products create value for employees and leaders from the contact center to the C-suite.
Help contact center employees become better and more efficient at their jobs to satisfy customers.
Analyze customer interactions to get an accurate understanding of what your customers need.
Connect the dots between customer insights and better business decisions.
Build a culture of improvement with a system that integrates securely and easily with existing technology.
Connect the dots between marketing campaigns, customer insights and better business decisions.
Understand and encourage key sales behavior to close more deals.
As a leader among speech analytics vendors, CallMiner offers industry-leading omnichannel contact center solutions that drive call center optimization and improve business performance metrics. CallMiner’s conversation analytics technology captures and analyzes 100% of customer conversations across all channels, providing insight that can drive call center performance metrics and enhance omnichannel support. CallMiner simplifies customer touchpoint mapping with an automated journey map tool that delivers clearer understanding of the customer’s mindset and emotions. And automated performance scoring and detailed, real-time analytics of every conversation make it easy to monitor performance, implement call center best practices, and support the work from home call center agent.