Why CallMiner Hero

WHY CALLMINER? 

The most powerful platform to meet all of your customer experience goals

No one offers more customizable solutions and the deep insights needed to improve operational efficiency in the contact center, customer experience, and business results enterprise-wide.


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Improve contact center and frontline agent effectiveness

CallMiner's platform helps organizations drive better customer outcomes through higher quality interactions and more efficient contact center operations.

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Enhance CX outcomes with customer feedback insights

CallMiner's platform delivers insights from solicited and unsolicited conversations across customer listening posts to unlock value and improve customer, product and brand experiences.

Drive business results with unparalleled speed to value

With comprehensive out-of-the-box solutions and a proven customer success framework, CallMiner delivers immediate time-to-value, as well as long-term platform ROI.

Gain deeper customer intelligence to deliver better experiences.

MultiChannel
Capture and analyze customer interactions across all channels and listening posts
UI Insights
Extract meaningful insights from unstructured and structured data to drive action
Enterprise Scale
Take action on insights to improve customer experience and operations enterprise-wide

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CallMiner’s real-time and business insights capabilities stand out among WFO suites.

The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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CallMiner is a brilliant partner who has supported us from day one and continues to do so. Its interaction analytics technology has become a must have for our organisation.

David Churchill

Chief Information Officer, Cabot

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What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.

Vere Millican

Executive of Credit and Data Science, African Bank


Callminer

XM Dscvr (Clarabridge)

NICE Nexidia

Verint

Observe.ai

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Real-time capabilities (GA)

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Data transportability

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Full & hybrid QA automation

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Screen record

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Transcription via MSFT Azure STT

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Role Solutions

We help your company at every level.

Our products create value for employees and leaders from the call center to the C-suite.

Contact Center

Help contact center employees become better and more efficient at their jobs to satisfy customers.

Data Science

Analyze customer interactions to get an accurate understanding of what your customers need.

Executive Management

Connect the dots between customer insights and better business decisions.

IT

Build a culture of improvement with a system that integrates securely and easily with existing technology.

Marketing

Connect the dots between marketing campaigns, customer insights and better business decisions.

Sales

Understand and encourage key sales behavior to close more deals.

Our customers say it best.

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SiriusXM Gains Deeper Customer Intelligence with CallMiner