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Why CallMiner Hero

WHY CALLMINER? 

The most powerful platform to meet all of your business goals  

No one offers you more customizable solutions and deeper customer understanding for improved business outcomes. 


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Fastest velocity to improvement 

AI-driven search features, real-time and post-call analytics, and unmatched accuracy help businesses take action. 

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Clearest view of what matters most  

CallMiner analyzes the details of customer interactions — accurately autoscoring, correlating across multiple channels, and categorizing for ease, effectiveness and emotion. 

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A more human approach 

With a dedicated support team for each account, an active customer community, and crowdsourced innovation, CallMiner believes your success is our success.

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Industry Solutions
Use Case Solutions
Role Solutions

Industry Solutions

We understand your industry.

Through our long history of helping companies boost their businesses with conversation analytics, we’ve gained valuable knowledge about how you work. 

BPO

Drive impactful business results that help to better meet client demands and differentiate from the competition.

Communications

Stand out in a busy market and retain customers who have a range of options.

Energy & Utilities

Improve customer service and support to remain competitive in the face of deregulation.

Finance & Banking

Meet the demands of increasingly rigid regulations and more sophisticated customers.

Healthcare

Deliver a world-class patient experience and improve satisfaction.

Insurance

Provide great customer experiences for policyholders and make it easier to do business.

Retail

Build brand loyalty and deliver a superior customer experience at every touch point.

Technology

Keep pace with customer expectations for services and products at your technology company.

Travel & Hospitality

Stand out in a busy market and drive customer loyalty for travelers, from booking to stay and beyond.

Use Case Solutions

We solve for your biggest needs.

We’ve designed our products to highlight the most important information for your business goals.

Collections

Ensure agents stay within compliance guidelines while increasing efficiency.

Contact Center Efficiency

Make customers happier in real-time and increase employee productivity.

Customer Intelligence

Reveal patterns and insight at scale to understand customers and better meet their needs and expectations.

Employee Experience

Use employee insights to create better experiences and improve satisfaction.

Fraud Detection

Analyze 100% of customer interactions to reduce socially engineered fraud in real-time and allow agents to focus on delivering positive customer experiences.

Marketing Effectiveness

Target and promote marketing programs and identify new sales opportunities.

Performance Management

Automate quality monitoring and provide direct coaching feedback to your agents.

Product Experience

Aggregate interactions to better understand customer feedback and drive product innovation.

Product Intelligence

Aggregate interactions to better understand customer feedback and drive product innovation.

Risk & Compliance

Increase compliance and reduce risk on 100% of interactions

Sales Conversation Analytics

Identify behaviors that drive conversions, improve sales cycles, and increase win rates – including real-time analytics.

Sales Effectiveness

Optimize agent and contact center performance.

Workforce Intelligence

CallMiner helps contact centers manage their agent workforce more effectively and with greater intelligence to ensure operational performance and agent satisfaction.

Role Solutions

We help your company at every level.

Our products create value for employees and leaders from the call center to the C-suite.

Contact Center

Help contact center employees become better and more efficient at their jobs to satisfy customers.

Data Science

Analyze customer interactions to get an accurate understanding of what your customers need.

Executive Management

Connect the dots between customer insights and better business decisions.

IT

Build a culture of improvement with a system that integrates securely and easily with existing technology.

Marketing

Connect the dots between marketing campaigns, customer insights and better business decisions.

Sales

Understand and encourage key sales behavior to close more deals.

Our customers say it best.

View All Stories
Holiday Inn Vacation Club
Holiday Inn Club Finds Compliance and 4x ROI with CallMiner Call Monitoring
MTM logo
MTM More Effectively Measures Customer and Agent Satisfaction with CallMiner
Sirius XM logo
SiriusXM Gains Deeper Customer Intelligence with CallMiner
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CallMiner’s real-time and business insights capabilities stand out among WFO suites.

The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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CallMiner is a brilliant partner who has supported us from day one and continues to do so. Its interaction analytics technology has become a must have for our organisation.

David Churchill

Chief Information Officer, Cabot

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What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.

Vere Millican

Executive of Credit and Data Science, African Bank