Why CallMiner?
See how we help you translate customer insights into business value.
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Solutions
No one offers more customizable solutions and the deep insights needed to improve operational efficiency in the contact center, customer experience, and business results enterprise-wide.
CallMiner's platform helps organizations drive better customer outcomes through higher quality interactions and more efficient contact center operations.
CallMiner's platform delivers insights from solicited and unsolicited conversations across customer listening posts to unlock value and improve customer, product and brand experiences.
With comprehensive out-of-the-box solutions and a proven customer success framework, CallMiner delivers immediate time-to-value, as well as long-term platform ROI.
CallMiner’s real-time and business insights capabilities stand out among WFO suites.
CallMiner is a brilliant partner who has supported us from day one and continues to do so. Its interaction analytics technology has become a must have for our organisation.
Chief Information Officer, Cabot
What we saw from initial engagements with CallMiner, they listened to our needs and they were open to our ideas and they were willing to collaborate on finding a solution that we required.
Executive of Credit and Data Science, African Bank
Callminer
XM Dscvr (Clarabridge)
NICE Nexidia
Verint
Observe.ai
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Real-time capabilities (GA)
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Data transportability
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Full & hybrid QA automation
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Screen record
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Transcription via MSFT Azure STT
Our products create value for employees and leaders from the call center to the C-suite.
Contact Center
Help contact center employees become better and more efficient at their jobs to satisfy customers.
Data Science
Analyze customer interactions to get an accurate understanding of what your customers need.
Executive Management
Connect the dots between customer insights and better business decisions.
IT
Build a culture of improvement with a system that integrates securely and easily with existing technology.
Marketing
Connect the dots between marketing campaigns, customer insights and better business decisions.
Sales
Understand and encourage key sales behavior to close more deals.
