Build better with the leader in conversation analytics

Pair technology and existing business models with innovative conversation analytics solutions to create powerful new tools across a broad range of industries, applications, and languages. Partner with a trusted company and integrate easily with your existing business model. We offer the option to incorporate CallMiner into your own platform or sell side-by-side with us.

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Aceyus integrates with CallMiner speech analytics for behavioral insight to reveal the most impactful drivers of customer satisfaction and loyalty.

Aceyus provides real-time and historical reporting and analytics for enterprise-level contact centers with data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources. Aceyus integrates with CallMiner speech analytics for behavioral insight to reveal the most impactful drivers of customer satisfaction and loyalty. CallMiner contact center agent insight delivers metrics to optimize how agents shape the brand experience. For more information: https://www.aceyus.com/

Aizan Technologies creates intelligent cloud-communication tools.

Aizan Technologies creates intelligent cloud-communication tools. Aizan’s cloud platforms help major enterprises across North America stay connected and informed with Toll Free, call routing and recording bundled with the latest voice analytics & big data systems in one easy to use service that is completely cloud based. For more information: http://www.aizan.com/speech-analytics

CallMiner works with the All-Media speech-to-text transcription engine for speech analytics deployments supported by Allo-Media select language transcription.

Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions. CallMiner works with the All-Media speech-to-text transcription engine for speech analytics deployments supported by Allo-Media select language transcription. For more information: https://www.allo-media.net/en/expertise/

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. CallMiner is an Amazon Connect partner that integrates with the Amazon Connect cloud contact center infrastructure to deliver multichannel interaction analytics. For more information: https://aws.amazon.com/quickstart/connect/callminer-eureka/

Amplified Analytics is a specialized contact center consulting and solutions firm.

Amplified Analytics is a reseller and full managed service provider of CallMiner speech analytics. We leverage our amazing analysts and development methodology to deliver your required business outcomes out of the gate, saving many months and thousands of dollars doing this on your own, for no additional cost. Whether it be for a 5 agent contact centre, or thousands of agents; increasing sales, customer experience, collections revenues, agent satisfaction, compliance or optimizing your QA process, we can support you.

We have 20 years of contact centre, BPO (ask about our BPO 2.0 program) and Collections experience to ensure the best practices are leveraged in your deployment and program development, and ensure the quickest ROI possible.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, Aspect enables dynamic, conversational interactions and creates a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. CallMiner powers Aspect Engagement Analytics. For more information: https://www.aspect.com/call-center-solutions/workforce-optimization/speech-analytics-and-text-analytics

CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort increase agent efficiency.

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. With Automation Anywhere attended Robotic Process Automation (RPA), users work with software robots, or “bots”, that can learn, mimic, and then execute rules-based business processes. CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort and increase agent efficiency. For more information: https://www.automationanywhere.com/

Co-nexus Inc. CXM, is one of the nation’s leading providers of Recording and Quality Monitoring solutions for contact centers and business.

Co-nexus Inc. CXM, is one of the nation’s leading providers of Recording and Quality Monitoring solutions for contact centers and business. Co-nexus CXM solutions provide contact centers and business with the powerful CXM Call Recording & Workforce Optimization Software Suite comprising of Call and Desktop Recording, Performance Evaluation/Coaching/eLearning, PCI compliance, Controlled Departmental/Agent Speech Analytics, Screen Recording Only Desktops, Workforce Management and Custom API. CallMiner works with Co-nexus to enable speech analytics within their CXM Solutions Suite. For more information: https://www.cxmrecord.com/solutions

DNC.com provides several unique compliance solutions including: TCPA Litigator Scrub, TCPA Wireless and VoIP scrubbing, as well as an award-winning Compliance Guide with Compliance Training.

Contact Center Compliance is an experienced cloud-based compliance provider that reduces the complexity of TCPA Wireless and DNC regulations. DNC.com provides several unique compliance solutions including: TCPA Litigator Scrub, TCPA Wireless and VoIP scrubbing, as well as an award-winning Compliance Guide with Compliance Training. Also available is data enhancement and TCPA number verification to protect against wrong party class action lawsuits. Learn why leading companies trust DNC.com to manage their liability. For more information: https://www.dnc.com/

Dash partners with CallMiner to optimize agent performance and provide their customers with behavioral insight to improve customer experience.

DASH BPO, LLC is a global leader in Business Process Outsourcing (BPO). With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support. More than one thousand top tier Dash BPO agents solve customer problems in both English and Spanish. Dash partners with CallMiner to optimize agent performance and provide their customers with behavioral insight to improve customer experience. For more information: https://dashbpo.com/about/

CallMiner works with DataRobot to enhance AI features included within CallMiner solutions.

DataRobot lets you accelerate your AI success today with cutting-edge machine learning. The platform incorporates the knowledge, experience, and best practices of the world’s leading data scientists, delivering unmatched levels of automation, accuracy, transparency, and collaboration to help you create an AI-driven enterprise. CallMiner works with DataRobot to enhance AI features included within CallMiner solutions. For more information: https://www.datarobot.com/

Davies Group is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally.

Davies Group is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally. Davies Group has offices across Europe and North America delivering solutions to help organizations realize their customer service vision and increase commercial value from their service operations. Davies Group specialists span service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D. Davies Group includes the CallMiner conversation analytics platform and range of solutions within its portfolio of managed and consulting services. For more information: https://www.embergroup.co.uk/what-we-do/analytics-insight-services/

Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships.

For more than 20 years, Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Envision applies CallMiner interaction to improve performance for groups of agents or even agents across multiple sites to ensure a consistent customer experience and agent effectiveness by ensuring you are analyzing how agents are performing against KPIs. For more information: http://www.envisioninc.com/solutions/what-we-do

Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions.

Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share. Etech takes advantage of CallMiner Interaction analytics to deliver a range of contact center services. For more information: https://www.etechgs.com/etech-insights/

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, scalable, secure and compliant cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit http://www.five9.com/

Fonetic manages, processes and monitors more than 200 million interactions per year in Europe and Latin America, with the highest precision across a range of languages.

Fonetic is one of the leading Spanish companies in Voice Recognition, Natural Language Processing (NLP) and Artificial Intelligence (AI) providing Bots as a Service (BaaS), Voicebots and Chatbots and Customer Behavior Analytics tools for massive data analysis. Fonetic manages, processes and monitors more than 200 million interactions per year in Europe and Latin America, with the highest precision across a range of languages. Fonetic enables CallMiner speech analytics for their customers in Spain and for contact centers in other regions supporting Spanish speakers. For more information: https://fonetic.com/en/services/customer-behaviour-analytics/

CallMiner works with Genesys CCaaS to combine audio, email, chat with CallMiner conversation analytics to provide greater customer understanding across channels.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

Genii takes advantage of CallMiner interaction analytics for contact center deployments across multiple languages.

Genii is a software service company based in South Africa that develops artificial intelligence (AI) and machine learning solutions for Top 500 companies in the financial services, telecommunications, healthcare, insurance, automotive and retail sectors. Genii takes advantage of CallMiner interaction analytics for contact center deployments across multiple languages. For more information: https://www.geniianalytics.com/

Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud.

Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. Under contract with more than 160 of the world’s leading telecom carriers, cloud services providers and technology partners, Intelisys delivers the services end users demand exclusively through a network of Sales Partners. For more Information: https://intelisys.com/

Intradiem is the only workforce automation solution that delivers guaranteed results by increasing efficiency while improving both agent engagement and the customer experience.

Intradiem is the only workforce automation solution that delivers guaranteed results by increasing efficiency while improving both agent engagement and the customer experience. Intradiem powers over 1 billion automated actions annually and have saved customers over $100 million annually, all while improving employee engagement and the end-customer experience. Intradiem integrates with CallMiner to enhance agent performance and ensure compliance with behavioral analytics. For more information: www.intradiem.com

IPI creates intelligent contact centre solutions that deliver exceptional customer experiences.

IPI creates intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day. IPI partners with the industry’s leading vendors to provide a complete suite of contact centre solutions, available in the cloud, on-premises, or as a managed service. These bespoke solutions include call routing, unified communications, networking and security, right up to emerging technologies, such as Digital Agents and Robotic Process Automation. Also available is range of professional services and devOps support, delivered by its highly accredited team of contact centre experts. For more information: https://ipintegration.com/contact-centres/wem/analytics-speech-and-text/

J.Lodge provides integrated solutions that improve the customer-care experience within your contact center.

J.Lodge provides integrated solutions that improve the customer-care experience within your contact center. Using advanced technology like artificial intelligence–driven speech analysis and industry-leading software like MyQuality, our highly educated and experienced agents analyze your contact center interactions to find insights. Our unique employee model and dedication to technology empower our analysts to deliver the best results in the industry. J.Lodge provides managed analytics services for contact centers utilizing CallMiner interaction analytics. For more information: www.jlodge.com

KirkpatrickPrice is a licensed CPA and PCI QSA firm, providing assurance services to over 300 clients in more than 42 states, Canada, Asia, and Europe.

KirkpatrickPrice is a licensed CPA and PCI QSA firm, providing assurance services to over 300 clients in more than 42 states, Canada, Asia, and Europe. The firm has over 10 years of experience in information assurance by performing assessments, audits, and tests that strengthen information security and compliance controls. We most commonly provide advice on PCI DSS, SSAE 16, HIPAA, SOC 2, ISO 27001, FISMA, and CFPB frameworks. At KirkpatrickPrice, we provide a wide array of audit services and compliance assessments. Whether it’s providing tips on developing policies and procedures or completing a full audit, we will examine your organization using the current security standards to help identify and repair problems, strengthening every aspect of your organization. Our Online Audit Manager helps you streamline your audit process. It serves as a central location to store important documentation while allowing you to virtually interact with your individual auditor. For more information: https://kirkpatrickprice.com/

Lifesize partners with CallMiner to enable speech analytics within their contact center deployments.

Lifesize delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud video conferencing, advanced collaboration and cloud contact center solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device. In 2020 Lifesize and Serenova merged to create a contact center communications and workplace collaboration company. Lifesize partners with CallMiner to enable speech analytics within their contact center deployments. For more information: https://www.serenova.com/

Macrosoft has partnered with CallMiner to deliver Speech Analytics to our customers.

Macrosoft has partnered with CallMiner to deliver Speech Analytics to our customers. By doing so we are able to help organizations analyze their call recordings or online chats to enhance their customer experience. Macrosoft speech analytics services enables organizations to measure customer satisfaction, understand sentiment, identify product and service issues, capture voice of the employee and voice of the customer insight, reveal the unexpected. www.macrosoftinc.com/application-development/callminer/

Since 2006, MainTrax has been providing speech vendors, resellers and end-users with a wide range of professional services.

Since 2006, MainTrax has been providing speech vendors, resellers and end-users with a wide range of professional services that allow clients to use their existing software to capture business intelligence and gain actionable insights. Businesses are increasingly aware of the potential benefits of speech analytics—better agent performance, reduced operational costs, greater risk management and improved customer experiences. Savvy business leaders turn to MainTrax to manage a complete speech analytics strategy – from shortening the learning curve to delivering actionable insights. For more information: http://www.maintrax.com

NewGo provides omnichannel contact center solutions for organizations located in Chile and Columbia.

NewGo provides omnichannel contact center solutions for organizations located in Chile and Columbia. NewGo helps organizations make agents and self-service systems more effective and assertive in their interactions and thus improve the relationship with your customers. CallMiner provides Interaction Analytics for NewGo customers supporting regional languages and dialects. For more information: https://newgo.cl/

NTT TechnoCross (TX) is a subsidiary of NTT Group providing a range of contact center solutions including ForeSight Voice Mining (FSVM).

NTT TechnoCross (TX) is a subsidiary of NTT Group providing a range of contact center solutions including ForeSight Voice Mining (FSVM). NTT-TX integrates CallMiner Analyze with the NTT Japanese transcription engine for enhanced speech and multichannel analytics within Japan and for regions supporting Japanese interactions. For more information: https://www.ntt-tx.com/

Nuance is a technology pioneer with market leadership in conversational AI and ambient intelligence.

Nuance is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 90 percent of US hospitals and 85 percent of the Fortune 100 across the globe, we create intuitive solutions that amplify people’s ability to help others. Nuance partners with CallMiner to deliver speech analytics solutions. CallMiner also works with the Nuance speech-to-text transcription engine for speech analytics deployments supported by a wide range of languages and dialects. For more information: https://www.nuance.com/omni-channel-customer-engagement/technologies/nuance-transcription-engine.html

NuEcho provides intelligent conversational automation solutions that work collaboratively with your people to elevate your customer experience.

NuEcho provides intelligent conversational automation solutions that work collaboratively with your people to elevate your customer experience. Our expert team enables you to blend the power of AI automation with the human touch in order to take your customer experience to the next level. NuEcho works with CallMiner to reveal impactful CX insight from customer and agent conversational behaviors. For more information: https://www.nuecho.com/

Nuveto specializes in innovative solutions in the cloud with a focus on raising satisfaction and increase efficiency in customer service.

Nuveto specializes in innovative solutions in the cloud with a focus on raising satisfaction and increase efficiency in customer service with integration of Customer Experience and systems automation in Brazil; and Columbia. We also help to provide information that facilitates decision-making and governance of the operation. Nuveto acquired MEX Consulting, a company specialized in Speech Analytics consulting and technology to increase performance. Nuveto works with CallMiner to support speech analytics solutions with regional languages and dialects. For more information: https://nuveto.com.br/Unify your back-office systems with your front-office applications to align your organization around your customers and deliver on your brand promise. Only Oracle ties finance, supply chain, and CX together on a unified cloud platform. Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers. For more information: https://solutions.oracle.com/scwar/scr/Partner/SCPP-CALLMINER-COM.html

Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers.

https://partner-finder.oracle.com/catalog/opn/index.htmlUnify your back-office systems with your front-office applications to align your organization around your customers and deliver on your brand promise. Only Oracle ties finance, supply chain, and CX together on a unified cloud platform. Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers. For more information: https://solutions.oracle.com/scwar/scr/Partner/SCPP-CALLMINER-COM.html

OrecX believes every organization has a right to call recording software, and we are making it our mission to fulfill that need with a product that simply works every time and is extremely affordable.

OrecX’s mission is simple: Provide contact centers and Business VoIP Providers with full-featured, reliable and very easy to use call recording software at a fraction of the cost of competing solutions. OrecX believes every organization has a right to call recording software, and we are making it our mission to fulfill that need with a product that simply works every time and is extremely affordable. OrecX can be deployed alongside existing call recording systems or as a replacement to capture high fidelity speaker separated customer and agent conversations. CallMiner works with OrecX to capture audio from contact center conversations for real-time and post call speech analytics. For more information: https://www.orecx.com/

Pointillist aggregates intelligence from millions of actual customer journeys spanning numerous touchpoints, channels and time periods.

Pointillist aggregates intelligence from millions of actual customer journeys spanning numerous touchpoints, channels and time periods. The Pointillist customer journey analytics platform then provides visualization to focus attention on touchpoints with volume indicators that are likely root cause reason for problem of success. With Pointillist, CallMiner adds behavioral intelligence to Pointillist’s broad range of channel-sources data. Key attributes from CallMiner that fuel Pointillist customer journey intelligence include sentiment, effort, and disposition from contact center interactions. For more information: https://www.pointillist.com/

Praxidia is the new consultancy business that helps companies improve customer experience through data analytics and technology, delivering business transformation optimization and rapid results.

Praxidia is the new consultancy business that helps companies improve customer experience through data analytics and technology, delivering business transformation optimization and rapid results. In 2018 Teleperformance established Praxidia as a business consultancy for customer experience research, advisory, and analytics. Praxidia partners with CallMiner to enable speech analytics solutions for multiple languages across the globe. For more information: https://www.praxidia.com/how-we-can-help-en/interaction-analytics-en/

Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. Presidio delivers this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. Presidio works with CallMiner solutions to deploy speech analytics within their contact center solutions. For more information: https://www.presidio.com/

Promero, providing award winning call center cloud solutions, is the oldest hosting call center software provider in the industry.

Promero, providing award winning call center cloud solutions, is the oldest hosting call center software provider in the industry. Promero provides hosting and professional services for CallMiner for call centers from 2 to 2000 agents. Promero offers a complete turnkey solution including CallMiner, call center software with call recording, predictive dialer, CRM software and workforce management software from a single source. For more information please visit us at https://www.promero.com/

Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle.

Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. The combination makes Provana the perfect partner to help increase profitability, improve performance and exceed client expectations. Provana’s ICAP® (Integrated Call Analytics Platform) powered by CallMiner offers AI-powered call monitoring that’s significantly more affordable than the competition. This speech analytics platform automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. For more information: https://www.provana.com/call-center-speech-analytics

Puzzel works with CallMiner to provide interaction analytics with their contact centers solutions.

Puzzel is a leading cloud-based contact center software provider combining omni-channel technology with artificial intelligence capabilities to provide comprehensive, end-to-end customer interaction solutions. Puzzel is headquartered in Oslo, Norway, with offices in six European markets including the U.K., Puzzel serves more than 900 customers across 40 countries. Puzzel works with CallMiner to provide interaction analytics with their contact centers solutions. For more information: https://www.puzzel.com/uk/

Quovim C3 is a Canadian leader in Contact Center Management technologies and services.

Quovim C3 (Cross Channel Communications) is a Canadian leader in Contact Center Management technologies and services, Quovim C3 has 20 years of knowledge of best practises with industry-leading call center management applications to provides organizations with complete software and consulting solutions that improve operations. For more information: https://www.quovimc3.com/

CallMiner works with Salesforce to analyze customer conversations and Salesforce CRM interactions and data to create a 360-degree view of customers across channels.

Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Sitel partners with CallMiner to power Sitel Interaction Analytics where Sitel experts configure, manage and provide ongoing tuning to realize actionable insights for their customer.

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands to design, build and deliver a competitive edge across all customer touchpoints. With 90,000 people working across the globe –– Sitel securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Sitel partners with CallMiner to power Sitel Interaction Analytics where Sitel experts configure, manage and provide ongoing tuning to realize actionable insights for their customer. For more information: https://www.sitel.com/capabilities/interaction-analytics/

SMG’s customer experience solution with CallMiner delivers a comprehensive view of CX across communication channels by measuring, summarizing and correlating perceived and actual experiences.

SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com

SOFTEL offers complete solutions and services with thought leadership for all major Contact Center platforms.

SOFTEL recommends, implements and supports on-premise and through cloud services for customer experience (CX) solutions, contact center (CC) platforms, office productivity solutions and unified communications (UC) channels. SOFTEL offers complete solutions and services with thought leadership for all major Contact Center platforms. For more information: https://www.softel.com/

Tableau helps people see and understand data.

Tableau helps people see and understand data. From individuals and non-profits to government agencies and the Fortune 500, tens of thousands of customers around the world use Tableau to get rapid insights and make impactful, data-driven decisions. Tableau powers CallMiner’s Visualize product. For more information: https://www.tableau.com/

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. In today’s competitive business world, companies need to minimize customer hold times while maximizing their bottom line profitability. To meet your needs, TCN’s cutting-edge technology, combined with client-driven adaptability and unparalleled pricing structure, has transformed traditional contact centers into a fully functional Inbound, Outbound, and Blended streamlined solution. TCN partners with CallMiner to provide interaction analytics for TCN contact center solutions. For more information: https://www.tcnp3.com

Teleperformance is a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries.

Teleperformance is a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. The Group’s 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets. In 2018 Teleperformance established Praxidia as a business consultancy for customer experience research, advisory, and analytics. Teleperformance and Praxidia partner with CallMiner to enable speech analytics solutions for multiple languages across the globe. For more information: https://www.teleperformance.com/en-us/services/cx-consulting#Advanced-Analytics

transformAI is a leader in integrated automation solutions combining robotic process automation (RPA) and artificial intelligence to deliver end-to-end process automation at enterprise scale.

transformAI is a leader in integrated automation solutions combining robotic process automation (RPA) and artificial intelligence to deliver end-to-end process automation at enterprise scale. As Automation Anywhere’s only Platinum Preferred Partner, we specialize in growing automation programs with expertise in attended, unattended and cognitive automation. transformAI works with CallMiner interaction analytics within RPA deployments to enable conversational analytics within RPA solutions. For more information: https://transformai.com/about-transform-ai/

CallMiner works with Twilio for integration of cloud communications across audio and SMS for greater customer understanding and insight.

Twilio is a cloud communications platform that provides building blocks to add messaging, voice, and video in your web and mobile applications.

For more than a decade, Ultracomms has been providing leading cloud technology to help organisations manage their customer engagement.

For more than a decade, Ultracomms has been providing leading cloud technology to help organisations manage their customer engagement. Ultracomms was the first in Europe to realise the benefits that cloud solutions could deliver, and since 2004, we’ve been helping clients manage their customer interactions, reliably, securely and productively through the cloud. The Ultracomms cloud infrastructure is hosted across three separate geographical locations in the UK. Ultracomms partners with CallMiner to improve customer experience with speech analytics. For more information: https://www.ultracomms.com/solutions/speech-analytics/

Vail Systems is the only Enhanced Network Services provider that hosts carrier-grade multi-channel communication solutions for large enterprises, service providers and telecom carriers alike.

Vail Systems is the only Enhanced Network Services provider that hosts carrier-grade multi-channel communication solutions for large enterprises, service providers and telecom carriers alike. Vail’s technology is cloud-based, providing our clients with the ability to extend their customer service offerings via ubiquitous access to state-of-the-art communications solutions. Using the Vail platform, clients can offer self-service applications, conferencing, and messaging using browser-based, voice, and mobile technology in a highly secure, reliable and scalable environment. The Vail partners with CallMiner to deliver leading-edge voice and audio analysis technology evaluating the quality and character of voice interactions, to provide new opportunities for improving customer experiences. For more information: https://www.vailsys.com/

CallMiner works with Zendesk to analyze customer conversations combined with Zendesk CRM interactions whether through calls, chat or email

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Zendesk software is powerful and flexible, and scales to meet the needs of any business.

Zenylitics improves our client’s contact center performance through the application of technology and advanced speech and language analytics.

Zenylitics improves our client’s contact center performance through the application of technology and advanced speech and language analytics. Zenylitics optimizes customer experience, increases sales conversions, improves compliance, and increases the effectiveness and efficiency of your QA process, all in conjunction with flexible invoicing and tiered pricing to ensure that budget constraints are met. Zenylitics partners with CallMiner to deliver speech analytics as a ‘SaaS’ service bundled with ongoing support. Zenylitic’s CallMiner Eureka speech analytics lets you start small and grow your program as it proves its value. For more information: https://zenylitics.com/services/

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"Illuminate is the start of some really innovative developments we’re seeing within Eureka. The use of AI to help our analysts with the category building process means we can deliver insights to our clients quicker than ever.”

Lee Mostari

Director of Insights & Analytics, Davies Group