PARTNERS

Aceyus helps businesses improve customer experiences by providing them with the tools they need to pull actionable insights from their contact center data. For more information: https://www.aceyus.com/

Aizan Is An Ideas-Based Company That Creates Intelligent, Cloud-Based, Voice and Messaging Communication Tools. For more information: https://www.aizan.com/

Allo-Media provides an AI platform based on call tracking, automatic speech recognition and conversational analysis, to better convert your calls into income. For more information: https://www.allo-media.net/

Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate, and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 17 countries worldwide. Learn more at https://www.alorica.com.

Alvaria is a global leader delivering optimized customer experience and workforce engagement software and cloud services technology solutions. For more information: https://www.alvaria.com/

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. For more information: https://aws.amazon.com/pm/connect/

Amplified Analytics Reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more. For more information: https://www.amplifiedanalytics.ca/

Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people. For more information: https://www.automationanywhere.com/

Integrating Boost.ai with CallMiner delivers another source of conversational insights to your omnichannel CX analytics program for broader and deeper insights, including new opportunities for automated self-service and business performance improvement beyond the contact center. CallMiner ingests and analyzes Boost.ai chats to identify opportunities to improve customer interactions and meet or exceed their expectations for resolution. For more information: www.boost.ai

At Contact Center Compliance, we pride ourselves on maintaining comprehensive, accurate data and deep compliance expertise in order to provide our clients with the best products and strategic guidance. We're proud that none of our clients have ever incurred a violation, lawsuit or fine because of inaccurate data. For more information: https://www.dnc.com/

Conexus provides solutions that enable data architects and IT leaders to overcome intractable challenges related to large scale data integration. For organizations trying to reconcile many diverse data structures, Conexus enables reliable and scalable data model integration that results in IT semantic interoperability. Our technology solutions perfectly compliment domain-driven architecture and a data mesh enterprise strategy. For more information: https://conexus.com/

Davies Group is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally. Davies Group has offices across Europe and North America delivering solutions to help organizations realize their customer service vision and increase commercial value from their service operations. Davies Group specialists span service operations, digital, outsourcing, technology, commercial and finance, analytics, recruitment & search, training and L&D. Davies Group includes the CallMiner conversation analytics platform and range of solutions within its portfolio of managed and consulting services. For more information: https://www.embergroup.co.uk/what-we-do/analytics-insight-services/

Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. For more information: http://www.envisioninc.com/solutions/what-we-do

Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions. For more information: https://www.etechgs.com/etech-insights/

Five9 is the leading provider of cloud contact center software. Five9’s VoiceStream is now integrated with CallMiner’s Alert offering. This joint solution revolutionizes contact center quality and efficiency by leveraging VoiceStream’s real-time audio stream to feed Alert to determine a caller’s intent. For more information visit https://www.five9.com/

As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands to design, build and deliver a competitive edge across all customer touchpoints. For more information: https://www.foundever.com/

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. For more information: https://www.genesys.com/

Genii is a software service company based in South Africa that develops artificial intelligence (AI) and machine learning solutions for Top 500 companies in the financial services, telecommunications, healthcare, insurance, automotive and retail sectors. For more information: https://www.geniianalytics.com/

InMoment works with customers to improve experiences by leveraging the right data, technology, and strategic expertise and intelligence. As they partner with CallMiner, they’ll now have the ability to pull voice-based conversational analytics from your call center or other conversations directly into your CX program platform—providing a more comprehensive view of the customer to drive better business results. For more information: https://inmoment.com/

Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.

More than contact center expert consulting, Inoria is about enriching the customer experience. For more information: inoria.com

Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. For more Information: https://intelisys.com/

Intradiem is the only workforce automation solution that delivers guaranteed results by increasing efficiency while improving both agent engagement and the customer experience. For more information: www.intradiem.com

IPI creates intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day. IPI partners with the industry’s leading vendors to provide a complete suite of contact centre solutions, available in the cloud, on-premises, or as a managed service. For more information: https://ipintegration.com/contact-centres/wem/analytics-speech-and-text/

J.Lodge provides integrated solutions that improve the customer-care experience within your contact center. Using advanced technology like artificial intelligence–driven speech analysis and industry-leading software like MyQuality, our highly educated and experienced agents analyze your contact center interactions to find insights. Our unique employee model and dedication to technology empower our analysts to deliver the best results in the industry. J.Lodge provides managed analytics services for contact centers utilizing CallMiner interaction analytics. For more information: www.jlodge.com

KirkpatrickPrice is a licensed CPA and PCI QSA firm, providing assurance services to over 300 clients in more than 42 states, Canada, Asia, and Europe. For more information: https://kirkpatrickprice.com/

Lifesize delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud video conferencing, advanced collaboration and cloud contact center solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device. For more information: https://www.lifesize.com/en/

Macrosoft speech analytics services enables organizations to measure customer satisfaction, understand sentiment, identify product and service issues, capture voice of the employee and voice of the customer insight, reveal the unexpected.  For more information: www.macrosoftinc.com/application-development/callminer/

Microsoft Azure Speech to Text with CallMiner Conversation Analytics drives better business decisions while achieving operational efficiency. Accurate spoken audio to text transcription combined with the industry’s most powerful conversation analytics platform empower businesses with AI-driven insights derived from the conversations they’re already having with customers, prospects and employees. Learn more here: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software/

NewGo provides omnichannel contact center solutions for organizations located in Chile and Columbia. For more information: https://newgo.cl/

NTT TechnoCross (TX) is a subsidiary of NTT Group providing a range of contact center solutions including ForeSight Voice Mining (FSVM). For more information: https://www.ntt-tx.com/

Nuance is a technology pioneer with market leadership in conversational AI and ambient intelligence. For more information: https://www.nuance.com/omni-channel-customer-engagement/technologies/nuance-transcription-engine.html

NuEcho provides intelligent conversational automation solutions that work collaboratively with your people to elevate your customer experience. For more information: https://www.nuecho.com/

Nuveto specializes in innovative solutions in the cloud with a focus on raising satisfaction and increase efficiency in customer service. For more information: https://nuveto.com.br/

Oracle CX can take advantage of CallMiner actionable insight for intent, action and emotion from every contact center voice and text-based interaction with automated scoring for CX drivers. For more information: https://www.oracle.com/cx/

Pointillist aggregates intelligence from millions of actual customer journeys spanning numerous touchpoints, channels and time periods. For more information: https://www.pointillist.com/

Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. For more information: https://www.presidio.com/

Promero, providing award winning call center cloud solutions, is the oldest hosting call center software provider in the industry. For more information please visit us at https://www.promero.com/

Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. For more information: https://www.provana.com/

Puzzel is a leading cloud-based contact center software provider combining omni-channel technology with artificial intelligence capabilities to provide comprehensive, end-to-end customer interaction solutions. For more information: https://www.puzzel.com/

CallMiner integrates with Salesforce CRM and WFM data, along with any interactions captured via its platform. The combination of Salesforce data and CallMiner data provides a 360-degree view of customers across multiple channels. For more information: https://www.salesforce.com/

SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit https://www.smg.com/

SOFTEL offers complete solutions and services with thought leadership for all major Contact Center platforms. For more information: https://www.softel.com/

Tableau helps people see and understand data. For more information: https://www.tableau.com/trial/tableau-software

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. For more information: https://www.tcn.com/

Teleperformance is a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. For more information: https://www.teleperformance.com/

transformAI is a leader in integrated automation solutions combining robotic process automation (RPA) and artificial intelligence to deliver end-to-end process automation at enterprise scale. For more information: https://transform.ai/

Twilio is a cloud communications platform that provides building blocks to add messaging, voice, and video in your web and mobile applications. For more information: https://www.twilio.com/go/twilio-brand-sales-1

For more than a decade, Ultracomms has been providing leading cloud technology to help organisations manage their customer engagement. For more information: https://www.ultracomms.com/solutions/speech-analytics/

Zenylitics improves our client’s contact center performance through the application of technology and advanced speech and language analytics. For more information: https://zenlytic.com/about