CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Monitor customer interactions automatically to identify and reduce risk related to non-compliance of industry-specific regulations.
Scan every voice and text-based interaction in real time with tagging and indexing of any violations.
Proactively avoid becoming part of the more than 15,000 FDCPA lawsuits filed each year.
Discover what violation occurred and when, and use those insights to improve agent training and performance.
Use metadata and pre-built monitoring templates to ensure compliance in voice and text-based interactions.
Proactively avoid exposure, intervene in real time when a risk-related situation occurs, and make improvements in training.
Drive profits with more targeted interventions, faster investigations into incidents, and fewer fines due to non-compliance.
By integrating CallMiner output with other systems and processes, we’ve been able to effectively mitigate compliance risk and increase script adherence.
Executive of Legal, Risk & Compliance, The Unlimited
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.