Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
Learn More
Solutions
Monitor customer interactions automatically to identify and reduce risk related to non-compliance of industry-specific regulations.
Scan every voice and text-based interaction in real time with tagging and indexing of any violations.
Proactively avoid becoming part of the more than 15,000 FDCPA lawsuits filed each year.
Discover what violation occurred and when, and use those insights to improve agent training and performance.
Use metadata and pre-built monitoring templates to ensure compliance in voice and text-based interactions.
Proactively avoid exposure, intervene in real time when a risk-related situation occurs, and make improvements in training.
Drive profits with more targeted interventions, faster investigations into incidents, and fewer fines due to non-compliance.
We've seen a huge decrease in some of our potential concerns with risk and compliance mitigation, not only with on-screen alerting, but also with post-call analytics. It helped our agents get better with their speech habits, because when they're being graded on calls they speak better.
Director of Operational Support, Exeter Finance
