See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
The recorder is the foundation of any quality management or compliance-driven program. CallMiner Record is a full-featured recorder delivering live monitoring and instantaneous playback using features like high-quality stereo to drive improved transcription and analytics.
Capture and retain every customer conversation with primary recorder functionality for real-time playback, compliance, performance and risk reduction.
Audio quality is foundational to business performance improvement. Record offers high-quality stereo recording to improve customer experience.
Record is a modern recording platform that integrates with a broad range of telephony, CRM and customer experience solutions.
Capture and retain every customer conversation with primary recorder functionality. CallMiner Record offers features such as high-quality stereo recordings to drive improved transcription and analytics. Not only does it record 100% of calls, CallMiner Record also readily integrates with other solutions to analyze 100% of voice contacts to maintain compliance, reduce risk, and improve customer experience through better workforce engagement.
Record offers high fidelity, dual-channel audio capture with codecs like Opus to increase transcription accuracy.
Access recordings during or immediately after calls, auto-tag pre-selected keywords and phrases, and index recordings by time, agent, date, group and more.
Record supports diverse deployment architectures – including cloud, on-premise or hybrid. Record works with many telephony, CRM and customer experience platforms.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.