Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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The recorder is the foundation of any quality management or compliance-driven program. CallMiner Record is a full-featured recorder delivering live monitoring and instantaneous playback using features like high-quality stereo to drive improved transcription and analytics.
Capture and retain every customer conversation with primary recorder functionality for real-time playback, compliance, performance and risk reduction.
Audio quality is foundational to business performance improvement. Record offers high-quality stereo recording to improve customer experience.
Record is a modern recording platform that integrates with a broad range of telephony, CRM and customer experience solutions.
Capture and retain every customer conversation with primary recorder functionality. CallMiner Record offers features such as high-quality stereo recordings to drive improved transcription and analytics. Not only does it record 100% of calls, CallMiner Record also readily integrates with other solutions to analyze 100% of voice contacts to maintain compliance, reduce risk, and improve customer experience through better workforce engagement.
Record offers high fidelity, dual-channel audio capture with codecs like Opus to increase transcription accuracy.
Access recordings during or immediately after calls, auto-tag pre-selected keywords and phrases, and index recordings by time, agent, date, group and more.
Record supports diverse deployment architectures – including cloud, on-premise or hybrid. Record works with many telephony, CRM and customer experience platforms.
