CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
The recorder is the foundation of any quality management or compliance-driven program. CallMiner Record is a full-featured recorder delivering live monitoring and instantaneous playback using features like high-quality stereo to drive improved transcription and analytics.
Capture and retain every customer conversation with primary recorder functionality for real-time playback, compliance, performance and risk reduction.
Audio quality is foundational to business performance improvement. Record offers high-quality stereo recording to improve customer experience.
Record is a modern recording platform that integrates with a broad range of telephony, CRM and customer experience solutions.
Capture and retain every customer conversation with primary recorder functionality. CallMiner Record offers features such as high-quality stereo recordings to drive improved transcription and analytics. Not only does it record 100% of calls, CallMiner Record also readily integrates with other solutions to analyze 100% of voice contacts to maintain compliance, reduce risk, and improve customer experience through better workforce engagement.
Record offers high fidelity, dual-channel audio capture with codecs like Opus to increase transcription accuracy.
Access recordings during or immediately after calls, auto-tag pre-selected keywords and phrases, and index recordings by time, agent, date, group and more.
Record supports diverse deployment architectures – including cloud, on-premise or hybrid. Record works with many telephony, CRM and customer experience platforms.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.