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CallMiner Partner, Nuance, Announces Full-Lifecycle Customer Analytics Powered by CallMiner Eureka

June 13, 2017

CallMiner partner, Nuance, announced the expansion of its analytics portfolio to provide enterprise companies with actionable customer insights. Powered by CallMiner Eureka voice of the customer analytics, Nuance’s expanded offering automates the monitoring and scoring of all customer contacts. This provides deep insights to improve agent performance, decrease costs, increase sales and improve the customer experience. Read the press release for full details.

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CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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