CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
June 13, 2017
CallMiner partner, Nuance, announced the expansion of its analytics portfolio to provide enterprise companies with actionable customer insights. Powered by CallMiner Eureka voice of the customer analytics, Nuance’s expanded offering automates the monitoring and scoring of all customer contacts. This provides deep insights to improve agent performance, decrease costs, increase sales and improve the customer experience. Read the press release for full details.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.