See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
CallMiner Screen Record empowers front-line customer agents and their managers with screen recordings made during customer interactions to drive robust insight into agent effectiveness. Customer-facing teams gain more visibility into every aspect of the agent and customer interaction to improve the customer experience.
Screen Record Datasheet: Combine Screen Recording with Audio Recordings, Transcription and Analytics
Record Datasheet: High-Quality Recording for Valuable Analytics and Insights
Capture Datasheet: Hi-Fidelity Conversations Transcribed & Redacted in Real Time
Use Screen Record to ensure agent compliance with relevant industry and governmental regulations. See what the agent sees to zero in on how best to represent legal disclosures and other regulatory requirements.
Get a better picture of every customer interaction. Supervisors can assess how efficiently agents navigate support screens and apps while guiding the customer or prospect to resolution. Workflow bottlenecks or breakdowns can be identified and remedied to improve KPIs.
Supervisors and team leaders can use screen recordings to demonstrate best practices for how agents should support customers. New hires or underperforming agents get to see what works best - a more effective training methodology than merely “telling”.
Screen Record can help fill in interaction gaps when used alongside audio recording. For example, silence in a recording may not reveal the cause of a pause. Screen recordings can uncover exactly where an agent might be having difficulty, indicating a process improvement need, such as redundant system logins, too many keystrokes, unclear application UI and more. Supervisors can also gain insight into on-screen distractions that may be taking agents away from focusing on customer needs.
Easily synchronize audio and video playback for a better overall understanding of the quality of agent and customer interactions.
Trigger Screen Record when the agent connects to a call. Only changes in screen activity are captured, therefore, you only record active movement on the screen.
Agents can start using Screen Record quickly and easily. A simple desktop client installation is all that is necessary to begin seamlessly recording agent screens for analysis.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.