See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
Harness AI and ML to reduce survey analysis effort and capture new sources of customer feedback. Better manage brand sentiment, stay ahead of crises, improve campaign effectiveness, and understand brand perceptions.
Go beyond surveys to monitor 100% of omnichannel customer interactions and track changing sentiment in-the-moment. Detect drivers of sentiment and proactively address early warning signs before they become brand emergencies.
Uncover top trends, topics and market responses, or surface compelling user-generated content to inspire campaign ideas. Capture authentic customer feedback to better understand drivers of campaign effectiveness and agilely make strategic improvements.
Use advanced AI to reduce survey analysis and extract brand insights from new feedback sources, such as contact center conversations, social and reviews. Intelligently survey customers based what they've expressed instead of operational or behavioral data.
Improve survey targeting and rapidly analyze survey responses with advanced AI.
Increase the power of your brand experience strategy with in-the-moment insights into what customers say and feel about your company.
Combine customer conversation, brand survey, behavioral, segmentation, and operational data for a complete view of customer and brand fidelity.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.