See how we help you translate customer insights into business value.
Harness AI and ML to reduce survey analysis effort and capture new sources of customer feedback. Better manage brand sentiment, stay ahead of crises, improve campaign effectiveness, and understand brand perceptions.
Go beyond surveys to monitor 100% of omnichannel customer interactions and track changing sentiment in-the-moment. Detect drivers of sentiment and proactively address early warning signs before they become brand emergencies.
Uncover top trends, topics and market responses, or surface compelling user-generated content to inspire campaign ideas. Capture authentic customer feedback to better understand drivers of campaign effectiveness and agilely make strategic improvements.
Use advanced AI to reduce survey analysis and extract brand insights from new feedback sources, such as contact center conversations, social and reviews. Intelligently survey customers based what they've expressed instead of operational or behavioral data.
Improve survey targeting and rapidly analyze survey responses with advanced AI.
Increase the power of your brand experience strategy with in-the-moment insights into what customers say and feel about your company.
Combine customer conversation, brand survey, behavioral, segmentation, and operational data for a complete view of customer and brand fidelity.
We kicked off the program with our customer care division, and expanded globally to supply chain, product, marketing and other departments.
Director of customer care innovation, Radial
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.