CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
December 23, 2016
Ft. Myers, FL – December 23, 2016 — Each year during the holiday season, CallMiner, a Ft. Myers technology company, chooses a local charity to sponsor. This year it was Eva’s Closet, a local charity with a mission to “provide assistance to people in need, regardless of situation or circumstance, without judgment.”
Jessica Goodall, who founded Eva’s Closet in February, began working fulltime on the charity in May of this year after graduating from FGCU with a Masters in Social Work. Goodall’s great aunt, Eva, (Eva’s Closet’s namesake) was one of the founders of Abby’s House, a shelter for abused women in Worcester, MA. She fostered Jessica’s interest in social work at a young age.
“I was thrilled to learn that CallMiner wanted to sponsor Eva’s Closet this Christmas. We brought a Christmas tree into the office with 30 tags indicating items needed by families and individuals in Southwest Florida. Through the generosity of CallMiner employees, every need was met,” Goodall says.
“Most of the items went to people who have been homeless for some time and are just now getting back into housing. Many have little or nothing – no working stove or car seats for their children and no money for everyday household items. CallMiner employees filled these needs. It’s really beautiful,” Goodall continues.
In just under a year, Eva’s closet has helped and continues to assist around 80 families. “Goodall’s mission really struck a chord with CallMiner employees, who donated, among other gifts, car seats and strollers, microwaves and Walmart gift cards,” says Scott Kendrick, VP of Marketing. “Our rapid growth in the region has allowed us to strengthen our commitment and to expand our contribution to the community through volunteerism and charitable donations,” Kendrick continues.
About Eva’s Closet
Eva’s Closet provides necessities to those in need in SWFL with grace, respect, & honor. We supply gently used clothing, shoes, household goods, baby supplies & other essential items to families & individuals in SWFL at no cost. Eva’s Closet supports local schools & various non-profit organizations with necessities and supplies.
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology implementation awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum. callminer.com.
Media Contact: Maureen Szlemp | CallMiner Marketing Director | Maureen.firstname.lastname@example.org | 319-573-3312.
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.