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Integrations

Drive greater intelligence with a connected ecosystem

Transform the way you do business by connecting your data and applications through our powerful, open platform with APIs, Connectors and the Open Voice Transcription Standard (OVTS).

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CallMiner Integrations

Magnify breadth and depth of analytics with

Data dashboard on computer

Ease and flexibility to connect data sources and teams 

  • Connect every interaction and customer data source through the CallMiner platform
  • Support CX teams, data scientists and other users with enriched conversation and customer data

open API

Truly open API 

  • Empower business users and developers with open, standards-based API access for secure, auto-redacted integrations  
  • Create scalable, secure integrations to and from the CallMiner platform 
  • Connect to the transcription engine of your choice to meet language or industry specific needs with OVTS

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Pre-built, fully supported Connectors 

  • Rapidly integrate with Connectors – pre-built, tested, scalable integrations with enterprise-level security that are maintained and supported by CallMiner
  • Eliminate the need for IT staff to build and support integrations across your tech stack
  • Enable faster deployment of technology while freeing up valuable resources

UIF Integration CRM SVG OL

Integrated CRM and enterprise systems

  • Sync conversation analytics with CRM technologies, such as Salesforce, BI, contact center and CX solutions for greater intelligence
  • Share information across the organization while eliminating data silos
  • Simplify and automate workflows with RPA integration

omnichannel insights

A 360º view of your customer

  • Break down silos and understand VoC across systems and throughout the customer journey
  • Unlock deeper insights by combining conversation, CRM, CX, customer feedback and operational data
  • Drive measurable improvements in customer satisfaction and financial performance
  • Connect the dots between customer satisfaction and business impact

Connectors Datasheet: Pre-Built, Packaged Integrations with Enterprise Platforms

Learn about our pre-packed integrations with other leading platforms

Key Features

Two-way integrations

Easily import and export data with bre-built Connectors or the open developer API

Flexibility

Support audio, text, chats, video and metadata at scale

Real time

Real-time API supports alerting and next-best-action guidance to drive efficiency

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CallMiner enables our internal teams to collect omnichannel data for analysis and gain new insights.

User at Health, Wellness and Fitness Enterprise