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Why CallMiner?
See how we help you translate customer insights into business value.
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Transform the way you do business by connecting your data and applications through our powerful, open platform with APIs, Connectors and the Open Voice Transcription Standard (OVTS).
Easily import and export data with bre-built Connectors or the open developer API
Support audio, text, chats, video and metadata at scale
Real-time API supports alerting and next-best-action guidance to drive efficiency
CallMiner enables our internal teams to collect omnichannel data for analysis and gain new insights.
User at Health, Wellness and Fitness Enterprise
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.