Integrations

Connect the business ecosystem to drive the bottom line

Derive the most value from all your solutions by uniting their data and capabilities, creating the most personalized customer experience and intelligent business decisions. 

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Integration Partners

CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort increase agent efficiency.

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. With Automation Anywhere attended Robotic Process Automation (RPA), users work with software robots, or “bots”, that can learn, mimic, and then execute rules-based business processes. CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort and increase agent efficiency. For more information: https://www.automationanywhere.com/

CallMiner works with DataRobot to enhance AI features included within CallMiner solutions.

DataRobot lets you accelerate your AI success today with cutting-edge machine learning. The platform incorporates the knowledge, experience, and best practices of the world’s leading data scientists, delivering unmatched levels of automation, accuracy, transparency, and collaboration to help you create an AI-driven enterprise. CallMiner works with DataRobot to enhance AI features included within CallMiner solutions. For more information: https://www.datarobot.com/

CallMiner works with Genesys CCaaS to combine audio, email, chat with CallMiner conversation analytics to provide greater customer understanding across channels.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud.

Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. Under contract with more than 160 of the world’s leading telecom carriers, cloud services providers and technology partners, Intelisys delivers the services end users demand exclusively through a network of Sales Partners. For more Information: https://intelisys.com/

OrecX believes every organization has a right to call recording software, and we are making it our mission to fulfill that need with a product that simply works every time and is extremely affordable.

OrecX’s mission is simple: Provide contact centers and Business VoIP Providers with full-featured, reliable and very easy to use call recording software at a fraction of the cost of competing solutions. OrecX believes every organization has a right to call recording software, and we are making it our mission to fulfill that need with a product that simply works every time and is extremely affordable. OrecX can be deployed alongside existing call recording systems or as a replacement to capture high fidelity speaker separated customer and agent conversations. CallMiner works with OrecX to capture audio from contact center conversations for real-time and post call speech analytics. For more information: https://www.orecx.com/

CallMiner works with Salesforce to analyze customer conversations and Salesforce CRM interactions and data to create a 360-degree view of customers across channels.

Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Tableau helps people see and understand data.

Tableau helps people see and understand data. From individuals and non-profits to government agencies and the Fortune 500, tens of thousands of customers around the world use Tableau to get rapid insights and make impactful, data-driven decisions. Tableau powers CallMiner’s Visualize product. For more information: https://www.tableau.com/

CallMiner works with Twilio for integration of cloud communications across audio and SMS for greater customer understanding and insight.

Twilio is a cloud communications platform that provides building blocks to add messaging, voice, and video in your web and mobile applications.

CallMiner works with Zendesk to analyze customer conversations combined with Zendesk CRM interactions whether through calls, chat or email

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Zendesk software is powerful and flexible, and scales to meet the needs of any business.

Unlimited possibilities for data across the organization

Tailor your integrations 

Explore your unlimited options for bi-directional integration to any third-party app using our open API or through our experienced in-house development team.  

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Leverage your data across all your systems with

more access to more info

More access to more information 

  • Link customer data and insights including CRM, CX, RPA, BI or contact center solutions with CallMiner Eureka interactions
  • Give agents access to CRM chats and surveys
  • Gain organization-wide visibility into contact center interactions by providing data to CRM users

UIF Integration CRM SVG OL

Integrates with leading CRM systems   

  • Join your CRM and customer support data for a total view of the customer experience 
  • Create a 360-degree view of customers that leverages consistent insights and metrics  
  • Allow agents to gain visibility of omnichannel interactions including voice, chat, text, email  
  • Reduce friction points by eliminating data silos 
  • View past purchase history and preferences of any customer

omnichannel insights

Expanded omnichannel insights 

  • Mine data gathered from anywhere in the business ecosystem 
  • Connect the dots between customer satisfaction and business impact across the customer journey 
  • Integrate calls, emails, chats, surveys and metadata across your enterprise

open API

Open API 

  • Secure API for encrypted connectivity and auto redact sensitive data 
  • Standards-based makes it easy to capture and integrate data from 100% of customer interactions at scale 
  • Agile customization for data acquisition, enrichment and presentation

Key Features

Company-Wide Integration

Create dashboards that combine data from sales and service.

Anytime Export

Collect the data at anytime to import it where its needed most.

Feedback Verification

Combine the survey feed acquired post-call with interaction detail to gather the most accurate view of agent performance.