CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort increase agent efficiency.
Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. With Automation Anywhere attended Robotic Process Automation (RPA), users work with software robots, or “bots”, that can learn, mimic, and then execute rules-based business processes. CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort and increase agent efficiency. For more information: https://www.automationanywhere.com/
CallMiner works with DataRobot to enhance AI features included within CallMiner solutions.
DataRobot lets you accelerate your AI success today with cutting-edge machine learning. The platform incorporates the knowledge, experience, and best practices of the world’s leading data scientists, delivering unmatched levels of automation, accuracy, transparency, and collaboration to help you create an AI-driven enterprise. CallMiner works with DataRobot to enhance AI features included within CallMiner solutions. For more information: https://www.datarobot.com/
CallMiner works with Genesys CCaaS to combine audio, email, chat with CallMiner conversation analytics to provide greater customer understanding across channels.
With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud.
Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. Under contract with more than 160 of the world’s leading telecom carriers, cloud services providers and technology partners, Intelisys delivers the services end users demand exclusively through a network of Sales Partners. For more Information: https://intelisys.com/
OrecX believes every organization has a right to call recording software, and we are making it our mission to fulfill that need with a product that simply works every time and is extremely affordable.
OrecX’s mission is simple: Provide contact centers and Business VoIP Providers with full-featured, reliable and very easy to use call recording software at a fraction of the cost of competing solutions. OrecX believes every organization has a right to call recording software, and we are making it our mission to fulfill that need with a product that simply works every time and is extremely affordable. OrecX can be deployed alongside existing call recording systems or as a replacement to capture high fidelity speaker separated customer and agent conversations. CallMiner works with OrecX to capture audio from contact center conversations for real-time and post call speech analytics. For more information: https://www.orecx.com/
CallMiner works with Salesforce to analyze customer conversations and Salesforce CRM interactions and data to create a 360-degree view of customers across channels.
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Tableau helps people see and understand data.
Tableau helps people see and understand data. From individuals and non-profits to government agencies and the Fortune 500, tens of thousands of customers around the world use Tableau to get rapid insights and make impactful, data-driven decisions. Tableau powers CallMiner’s Visualize product. For more information: https://www.tableau.com/
CallMiner works with Twilio for integration of cloud communications across audio and SMS for greater customer understanding and insight.
Twilio is a cloud communications platform that provides building blocks to add messaging, voice, and video in your web and mobile applications.
CallMiner works with Zendesk to analyze customer conversations combined with Zendesk CRM interactions whether through calls, chat or email
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Zendesk software is powerful and flexible, and scales to meet the needs of any business.
Bring customer feedback data sources across your organization into CallMiner Eureka for analysis.
Extend the power of the insights by linking across all the other data gathered with the added benefit of CallMiner Eureka’s categorizations, scores, metadata, and comments.
Leverage customer insights from across the organization to uncover areas of opportunity and unlock business benefits.
Explore your unlimited options for bi-directional integration to any third-party app using our open API or through our experienced in-house development team.
Create dashboards that combine data from sales and service.
Collect the data at anytime to import it where its needed most.
Combine the survey feed acquired post-call with interaction detail to gather the most accurate view of agent performance.