CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Understand 100% of sales conversations to more effectively identify behaviors that drive conversions, improve training across teams, and meet your numbers.
Use conversation analytics to understand what’s working and what’s not across your agent base to improve performance.
Automatically uncover the agent behaviors that generate the most leads and conversions and use them to improve training.
Equip your sales team with direct access to insights and reports that cut down on manual processes.
Leveraging the insights uncovered from customer conversations makes it easier to increase leads and conversions.
Automated quality monitoring and scoring makes it possible to understand where teams are excelling or falling short and drive improvements.
Understand customer expectations to more effectively identify and take advantage of up-sell and cross-sell opportunities.
Not only were our sales calls faster, but we were actually getting more money from each call as well.
Director of Operations, Slimware Utilities
Speech analysis helped us establish a lack of value delivery during sales calls and gaps in language fluency. We armed our agents with shorter, more value-driven scripts. Additionally, we provided longer training cycles before agents got on the phone. The results have been great.
Business Analyst, Slimware Utilities
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.