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Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
July 27, 2020
CallMiner today announced the details for its virtual Customer Engagement Transformation Exchange (CETX), which will be held virtually between Aug. 18 – 19.
This year’s host is Shep Hyken, a customer service and experience expert and a New York Times and Wall Street Journal bestselling author. Hyken partners with organizations to build loyal relationships with their customers and employees.
“CETX is bringing together many forward-thinking leaders to collaborate on experiences and ideas that have the power to transform. I’m thrilled to host and honored to be part of a lineup filled with knowledgeable and innovative CX experts. The advice and wisdom that will be showcased at the event has the power to fuel positive change throughout the entire enterprise,” said Hyken.
In addition to over 20 breakout sessions, keynote presentations include:
CETX will provide thought leadership, ideas and best practices for contact center and CX leaders on the changing landscape of customer engagement. The conference will also feature many end-user practitioner use cases on speech analytics presented by actual CallMiner’s customers who will demonstrate the critical role that technology plays in helping their organizations navigate these changes and improve business outcomes.
“Elevating customer engagement and CX has never been more urgent. Between critical digital transformation initiatives and the challenges brought on from the recent pandemic, customer service preferences are rapidly changing – and brands need to adapt quickly,” said Eric Williamson, chief marketing officer at CallMiner. “Our goal at CETX is to enable collaboration, share insights and spark innovation for a better way forward – and to have fun while doing it. We’re thrilled to bring together such an influential group of leaders to host and keynote the experience.”
The event will feature tracks for several of the most compelling issues in customer engagement today, such as work-from-home optimization, best practices for collections in current times and leveraging consumer insights to transform CX. The free, two-day event also includes participant activities such as trivia contests, scavenger hunt, a virtual escape room and more.
For more information on CETX or to register, please visit https://cetx2020.callminer.com/Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.