CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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Financial services and banking organizations face two unique challenges – delivering the best customer experience (CX), while staying compliant with critical industry regulations. Conversation analytics holds the key to both.
Leverage voice of the customer (VoC) intelligence to improve CX during every interaction regardless of channel.
Monitor and analyze 100% of conversations with automated Quality Assurance (QA) to uncover agent performance and interaction trends.
Scan for interactions that use specific categories and key words to uncover agent and customer trends and identify areas of improvement.
Tap into conversational insights to identify and deliver on customer demands to survive in the industry that has the second highest churn rate.
Understand customer interactions to deliver insights, value and opportunities beyond the contact center.
By monitoring 100% of interactions, financial services and banking firms can more effectively adhere to consumer protection rules and other regulatory standards at scale.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.