Latest News

Implications of Changing Consumer Confidence on Customer Contact

May 22, 2024

New CCMA research, supported by CallMiner, looks into how consumer confidence and expectations of customer contact have evolved in the past year. The findings reveal that consumer confidence has improved in several areas, adapting to the era of the ‘savvy consumer’. Read more.

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Insights and Highlights from Enterprise Connect 2024

April 02, 2024

Opus Research shares key announcements from Enterprise Connect, including CallMiner's new and enhanced generative AI capabilities. The blog highlights the industry’s ongoing efforts to refine and expand the role of AI.

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The Top Conversational Intelligence Vendors for 2024

April 01, 2024

Conversation intelligence is becoming increasingly crucial in the contact center and customer service landscape. Learn why CallMiner is named among the top vendors in the industry by CX Today.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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