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Latest News
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex

November 10, 2023

CallMiner's latest AI-driven platform features, including providing contextual advice to agents and delivering more customizability to supervisors, are featured in No Jitter's weekly industry news roundup.

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TCS+ Podcast | How MiWay uses conversation analytics

October 16, 2023

Insurance provider, MiWay, spoke with TechCentral's TCS+ podcast, alongside CallMiner's Frank Sherlock, to share how the company has deployed the CallMiner platform in its contact centre environment to improve performance of customer-facing agents.

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A Deep-dive into CallMiner’s 2023 CX Landscape Report – Fostering the Super Agent Era, Podcast

October 06, 2023

CallMiner's Jeff Gallino joins the Telecom Reseller podcast to discuss top findings from our annual CX Landscape Report, the role of AI in the contact center, and his thoughts on the super-agent era.

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Press Releases

November 29, 2023
CallMiner Recognizes Customer Achievements in Conversation Intelligence at Annual Conference
November 07, 2023
CallMiner Advances AI-Powered Conversation Intelligence Platform with New and Enhanced Capabilities
September 26, 2023
Survey: Vast Majority of Organizations Intend to Invest In AI, but 44% Unsure Which Technology Will Best Meet Business Needs For CX
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Awards and Recognition

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Forrester Wave CI for CS Q3 2023 Badge
Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

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2023 CCW Excellence Awards Automation Solution of the Year
2023 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

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Boston Globe Top Places to Work 2022
Boston Globe Top Places to Work 2022

CallMiner is a Top Places to Work in Massachusetts from The Boston Globe for the second year in a row. CallMiner is ranked 18th in the large employers category.

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G2 Winter 2023 badge
G2 Winter Leader 2023

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

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CCW Excellence Awards Workforce Innovation
2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

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Energage cultural Excellence 2022
Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

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Top Workplaces Energage 2022
2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

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CCW Excellence Awards 2021
2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

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Boston Globe Top Places to Work 2021
Boston Globe Top Places to Work 2021

CallMiner is a Top Places to Work in Massachusetts in the 14th annual employee-based survey project from The Boston Globe. CallMiner is ranked 19th in the large employers category.

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2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

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KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

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People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

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Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

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Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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Media Inquiries

For all PR related inquiries please email:
callminer@inkhouse.com
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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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