Latest News

The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards

September 03, 2024

CallMiner was named a top five contact center interaction analytics industry leader in 2024 by Destination CRM. Donna Fluss, president of DMG Consulting, says, “[CallMiner] is true best of breed. [Analytics] is all they do, and they do it very well.”

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Boost your AI with Azure’s new Phi model, streamlined RAG, and custom generative AI models

August 22, 2024

Bruce McMahon, CallMiner Chief Product Officer, shares why CallMiner is using Phi models, including for their speed, accuracy, and security. Read more via Eric Boyd, Corporate Vice President, Azure AI Platform, Microsoft, on the Azure blog.

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Better CX through conversation intelligence with Eric Williamson, CMO at CallMiner [PODCAST]

August 20, 2024

CallMiner CMO, Eric Williamson, joined the Agile Brand podcast to discuss how using conversation intelligence data can enable better B2B marketing and a better customer experience.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.


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