CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
May 15, 2021
Elton John once famously sang, "Sorry seems to be the hardest word." However, according to some recent CallMiner data, “Sorry” doesn't seem to be a hard word at all when it comes to customer service.Read more
April 27, 2021 by Jeff Gallino, CTO & Founder
What if instead of just expecting agents to deal with offensive customers, companies started rating customer behavior in return?Read more
CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020
CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.