Media and Press | CallMiner

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The 2025 CRM Top 100

April 01, 2025

CRM magazine has included CallMiner in its seventh annual list of the "Top 100" vendors of customer relationship management technology for customer service, marketing, and sales, appearing in CRM's April 2025 issue.

CallMiner Strengthens CX Leadership with Strategic AI Innovations

March 30, 2025

Bruce McMahon, Chief Product Officer, talks to TMCNet about how CallMiner continues to solidify its leadership position within the rapidly evolving AI landscape, specifically within CX and contact center operations.

Why Chasing Perfection Will Kill Your Startup Before It Even Begins

March 26, 2025

For some entrepreneurs and engineers, striving for perfection is not just an ambition; it’s a defining trait. However, perfection has its time and place. CallMiner CEO, Jeff Gallino, joins other experts in sharing his business vision and tips for other entrepreneurs in Forbes.

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Press Releases

April 21, 2025

CallMiner Named a Leader in the SPARK Matrix: Conversational Intelligence, 2025 Report

April 10, 2025

Consumers Want More Human Contact than Digital Interactions, According to CCMA

March 17, 2025

CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution

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Awards and Recognition

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2025 G2 Best Software Awards for Customer Service

CallMiner is a Top 50 winner in G2's 2025 Best Software Awards for Customer Service. This recognition is based on authentic reviews from real CallMiner users.

CCH Top Technology Contributors of 2024

CallMiner's VP of International, Frank Sherlock, is a Call Centre Helper Top Technology Contributor for 2024.

The 2024 CRM Industry Leader Awards

CallMiner was named among the top five for Best Contact Center Interaction Analytics in the 2024 CRM Industry Leader Awards.

Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024

CallMiner is a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

SPARK Matrix™: Speech Analytics, Q1 2024

CallMiner is a leader in the SPARK Matrix™: Speech Analytics, Q1 2024 Report.

G2 Winter Leader 2024

Among other G2 recognitions, CallMiner continues to be named a G2 Leader in Speech Analytics quarter after quarter.

IAOP 2023 Excellence in Strategic Partnerships

CallMiner and Foundever have been awarded the IAOP 2023 Excellence in Strategic Partnerships recognition, honoring outsourcing and collaborative partnerships that achieve mutual success, drive innovation, and create value.

Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

2023 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

G2 Winter Leader 2023

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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