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Latest News

Elton John Was Wrong, Sorry Isn’t The Hardest Word

May 15, 2021

Elton John once famously sang, "Sorry seems to be the hardest word." However, according to some recent CallMiner data, “Sorry” doesn't seem to be a hard word at all when it comes to customer service.

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CCaaS Platforms: CX Today Expert Round Table

May 13, 2021

Experts from five companies share their thoughts on how cloud contact centres have transformed to benefit CX, ways to future-proof a business with CCaaS and what the companies prioritised during the pandemic.

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Should The Future Of CX Include Customer Behavior Scorecards?

April 27, 2021 by Jeff Gallino, CTO & Founder

What if instead of just expecting agents to deal with offensive customers, companies started rating customer behavior in return?

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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