Latest News

Call analytics provider CallMiner acquires screen capture platform OrecX

October 18, 2021

VentureBeat covers CallMiner's acquisition of audio and screen capture platform OrecX.

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CallMiner’s Edge for In-the-Moment Agent Guidance

October 11, 2021

When a CX agent is live on a call or in a text chat with a customer, their attention needs to be fixed on the interaction itself. CallMiner's Jason McKay discusses how the right amount of real-time guidance can simultaneously support the agent while achieving the desired outcome for the customer.

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It's Customer Service Week, So Thank an Agent

October 05, 2021

As we celebrate Customer Service Week, business leaders - including Rick Britt, CallMiner's VP of AI - weigh in on why agents deserve to be celebrated and how businesses can better support them.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.


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