Latest News

The Future Belongs To Ecosystems

July 23, 2021 by Jeff Gallino, CTO & Founder

In his latest Forbes Technology Council article, CallMiner CTO, Jeff Gallino, shares why long gone are the days when vendors could operate in silos.

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A Guide to Understanding the Omnichannel CX

July 21, 2021 by Jeff Gallino, CTO & Founder

CallMiner CTO, Jeff Gallino, share three best practices for organizations looking to create omnichannel customer experiences that meet the high expectations of today's digital consumers.

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13 Clever Tactics for Dealing With an Angry Phone Call

July 19, 2021

Frank Sherlock, CallMiner VP of International, joins Call Centre Helper's panel of experts to share perspectives on how to handle angry phone calls from customers in the contact centre.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.


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