CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
September 09, 2021
There are countless — and necessary — ways to explore cost comparisons for in-house call centers vs. offshore call centers. Rick Britt, CallMiner's VP of AI, shares his thoughts on the pros and cons of offshore call centers with CMSWire.Read more
September 03, 2021
Rick Britt, CallMiner's VP of AI, chats with Telecom Reseller about how AI systems can display or support contact center agents in showing empathy in the context of customer emotion, the benefits of leveraging AI to create a more empathetic customer experience, and ways organizations can use the ins [...]Read more
August 28, 2021 by Micaela Kaplan, Ethics in AI Lead
Addressing the ethical questions surrounding AI and understanding our social responsibilities is a complicated process that involves the challenging work and dedication of many people. CallMiner's Micaela Kaplan shares four actionable things to keep in mind to begin the journey towards responsible A [...]Read more
CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020
CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.