Latest News

A Look at the Pros and Cons of an Offshore Call Center

September 09, 2021

There are countless — and necessary — ways to explore cost comparisons for in-house call centers vs. offshore call centers. Rick Britt, CallMiner's VP of AI, shares his thoughts on the pros and cons of offshore call centers with CMSWire.

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Podcast: CallMiner’s Rick Britt on how AI can support more empathetic customer experiences

September 03, 2021

Rick Britt, CallMiner's VP of AI, chats with Telecom Reseller about how AI systems can display or support contact center agents in showing empathy in the context of customer emotion, the benefits of leveraging AI to create a more empathetic customer experience, and ways organizations can use the ins [...]

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4 considerations when taking responsibility for responsible AI

August 28, 2021 by Micaela Kaplan, Ethics in AI Lead

Addressing the ethical questions surrounding AI and understanding our social responsibilities is a complicated process that involves the challenging work and dedication of many people. CallMiner's Micaela Kaplan shares four actionable things to keep in mind to begin the journey towards responsible A [...]

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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