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Latest News
CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

September 23, 2022

CallMiner's new CX Landscape Report reveals companies do not collect all the data they need to drive positive CX, and the limited data collection is holding back organizations from effectively analyzing data to uncover insights and intelligence that result in meaningful action.

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Most Companies Aren't Collecting Enough Data for Actionable CX Insight

September 21, 2022

TMCNet's Call Center Management looks at CallMiner's new CX Landscape Report and how most companies aren't collecting enough data for actionable CX insight.

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Brands Face Data Hurdles In Providing A Good Customer Experience

September 14, 2022

MediaPost highlights findings from the CX Landscape Report, including that email plays a role in collecting customer feedback, but it lags far behind customer reviews and interviews.

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Press Releases

September 19, 2022
CallMiner Appoints Jonathan Ranger as Chief Customer Officer
September 13, 2022
CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
August 22, 2022
CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities
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Awards and Recognition

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G2 Fall Leader 2022
G2 Fall Leader 2022

CallMiner has been named a G2 Leader in Speech Analytics for nine consecutive quarters.

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CCW Excellence Awards Workforce Innovation
2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

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Energage cultural Excellence 2022
Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

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Top Workplaces Energage 2022
2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

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CCW Excellence Awards 2021
2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

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Boston Globe Top Places to Work 2021
Boston Globe Top Places to Work 2021

CallMiner is a Top Places to Work in Massachusetts in the 14th annual employee-based survey project from The Boston Globe. CallMiner is ranked 19th in the large employers category.

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2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

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KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

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People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

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Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

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Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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