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See how we help you translate customer insights into business value.
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January 18, 2023
As 2023 begins, we’re in a time of mixed signals. CallMiner's CMO, Eric Williamson, joins a wide range of CRM industry insiders to share where he sees the opportunity amid this uncertainty.
Read moreJanuary 09, 2023 by Jeff Gallino, CTO & Founder
The goal of any organization is to be more data-driven. But collecting and analyzing data in a way that is meaningful isn’t easy. CallMiner's Jeff Gallino offers his thoughts around more effectively tapping into contact or customer service centers.
Read moreJanuary 05, 2023
Since the start of the pandemic, CallMiner estimates that customer wait times have tripled and that customer service employee turnover has soared from around 50% to as much as 300% in some businesses. Read more in Forbes.
Read moreCallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020
CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.