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Latest News
No Jitter Roll: June 6, 2025

June 06, 2025

No Jitter Roll, a regular roundup of product news in the enterprise communication technology space, covers CallMiner’s acquisition of conversational AI and automation platform VOCALLS.

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CallMiner Expands AI Automation Capabilities with VOCALLS Acquisition

June 05, 2025

TMCNet covers CallMiner’s acquisition of VOCALLS, a move that will strengthen CallMiner’s offering by enhancing automation across voice and digital channels, while helping enterprise contact centers resolve customer needs faster and more effectively.

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The latest AI-powered martech news and releases

June 05, 2025

In this week’s round-up of AI-powered MarTech releases and news, a key highlight was CallMiner acquiring VOCALLS, and how this merge will expand their automation and virtual agent capabilities for the better. Read more to find out how!

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Press Releases

June 09, 2025
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
June 05, 2025
CallMiner Named a Leader in Conversation Intelligence for Contact Centers Report by Top Analyst Firm
June 03, 2025
CallMiner Acquires Conversational AI and Automation Provider VOCALLS
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Awards and Recognition

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CallMiner Leader badge, Conversation Intelligence Solutions for Contact Centers
Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025.

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SPARK Matrix™: Conversational Intelligence, 2025, Q1 2025
SPARK Matrix™: Conversational Intelligence, 2025, Q1 2025

CallMiner is a leader in the SPARK Matrix™: Conversational Intelligence, 2025, Q1 2025 Report.

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2025 G2 Best Software Awards for Customer Service
2025 G2 Best Software Awards for Customer Service

CallMiner is a Top 50 winner in G2's 2025 Best Software Awards for Customer Service. This recognition is based on authentic reviews from real CallMiner users.

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CCH Top Technology Contributors of 2024
CCH Top Technology Contributors of 2024

CallMiner's VP of International, Frank Sherlock, is a Call Centre Helper Top Technology Contributor for 2024.

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The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards
The 2024 CRM Industry Leader Awards

CallMiner was named among the top five for Best Contact Center Interaction Analytics in the 2024 CRM Industry Leader Awards.

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Forrester badge
Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024

CallMiner is a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

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SPARK Matrix™: Speech Analytics, Q1 2024
SPARK Matrix™: Speech Analytics, Q1 2024

CallMiner is a leader in the SPARK Matrix™: Speech Analytics, Q1 2024 Report.

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G2 Winter Leader 2024
G2 Winter Leader 2024

Among other G2 recognitions, CallMiner continues to be named a G2 Leader in Speech Analytics quarter after quarter.

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IAOP Partnership Award
IAOP 2023 Excellence in Strategic Partnerships

CallMiner and Foundever have been awarded the IAOP 2023 Excellence in Strategic Partnerships recognition, honoring outsourcing and collaborative partnerships that achieve mutual success, drive innovation, and create value.

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Forrester Wave CI for CS Q3 2023 Badge
Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

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2023 CCW Excellence Awards Automation Solution of the Year
2023 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

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G2 Winter 2023 badge
G2 Winter Leader 2023

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

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CCW Excellence Awards Workforce Innovation
2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

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Energage cultural Excellence 2022
Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

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Top Workplaces Energage 2022
2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

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CCW Excellence Awards 2021
2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

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2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

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KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

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People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

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Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

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Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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Media Inquiries

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callminer@inkhouse.com
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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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