Latest News

What Open Versus Closed Ecosystems Mean for Your L&D Tech

April 29, 2022

Tech people talk a lot about whether an open or closed ecosystem is better for business. But why should learning professionals care—as long as they can get the tools they need right now?

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Three Data-Driven Ways To Create Positive Feedback Loops Within Your Workforce

April 29, 2022 by Jeff Gallino, CTO & Founder

In his latest Forbes Technology Council article, our CTO Jeff Gallino discusses three ways AI, automation and data-driven techniques can empower leaders to build genuine connections and stronger relationships with employees.

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How to Deal With Frustrated Customers – And Make Them Happy

April 18, 2022

Frank Sherlock, CallMiner's VP of International, joins Call Centre Helper's panel of experts to share advice on how to handle frustrated customers and end these interactions on a positive note.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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