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Latest News

CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

September 23, 2022

CallMiner's new CX Landscape Report reveals companies do not collect all the data they need to drive positive CX, and the limited data collection is holding back organizations from effectively analyzing data to uncover insights and intelligence that result in meaningful action.

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Most Companies Aren't Collecting Enough Data for Actionable CX Insight

September 21, 2022

TMCNet's Call Center Management looks at CallMiner's new CX Landscape Report and how most companies aren't collecting enough data for actionable CX insight.

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Brands Face Data Hurdles In Providing A Good Customer Experience

September 14, 2022

MediaPost highlights findings from the CX Landscape Report, including that email plays a role in collecting customer feedback, but it lags far behind customer reviews and interviews.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.


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