CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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January 19, 2022
DestinationCRM tapped industry experts, including CallMiner CTO Jeff Gallino, for their 2022 predications across omnichannel communications, personalization, customer experience and more.
Read moreJanuary 19, 2022
Companies have been collecting customer feedback for decades, but it has taken on a new importance as they try to maintain shaky customer relationships in the face of COVID-19 lockdowns. That feedback is only useful, however, if companies can understand the full meaning behind it. Rick Britt, VP of [...]
Read moreJanuary 13, 2022 by Jeff Gallino, CTO & Founder
CallMiner CTO, Jeff Gallino, looks ahead at 2022 and shares his predictions for how customer experience (CX) will balance humanity and artificial intelligence (AI), as innovation comes from some of the most unexpected places.
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CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020
CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.
