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Latest News
Call analytics provider CallMiner acquires screen capture platform OrecX

October 18, 2021

VentureBeat covers CallMiner's acquisition of audio and screen capture platform OrecX.

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CallMiner’s Edge for In-the-Moment Agent Guidance

October 11, 2021

When a CX agent is live on a call or in a text chat with a customer, their attention needs to be fixed on the interaction itself. CallMiner's Jason McKay discusses how the right amount of real-time guidance can simultaneously support the agent while achieving the desired outcome for the customer.

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It's Customer Service Week, So Thank an Agent

October 05, 2021

As we celebrate Customer Service Week, business leaders - including Rick Britt, CallMiner's VP of AI - weigh in on why agents deserve to be celebrated and how businesses can better support them.

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Press Releases

October 18, 2021
CallMiner Acquires Audio Capture Provider OrecX
September 28, 2021
CallMiner Combines Conversation Analytics Platform with Microsoft Azure Speech to Text
July 14, 2021
CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
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Awards and Recognition

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G2 Fall 2021
G2: Fall Leader 2021

CallMiner was named a Leader in two categories for G2's 2021 Fall Reports: Speech Analytics and Contact Center Operations for the fifth quarter in a row.

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2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

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KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

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People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

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Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

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Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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Media Inquiries

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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