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Latest News

No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex

November 10, 2023

CallMiner's latest AI-driven platform features, including providing contextual advice to agents and delivering more customizability to supervisors, are featured in No Jitter's weekly industry news roundup.

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TCS+ Podcast | How MiWay uses conversation analytics

October 16, 2023

Insurance provider, MiWay, spoke with TechCentral's TCS+ podcast, alongside CallMiner's Frank Sherlock, to share how the company has deployed the CallMiner platform in its contact centre environment to improve performance of customer-facing agents.

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A Deep-dive into CallMiner’s 2023 CX Landscape Report – Fostering the Super Agent Era, Podcast

October 06, 2023

CallMiner's Jeff Gallino joins the Telecom Reseller podcast to discuss top findings from our annual CX Landscape Report, the role of AI in the contact center, and his thoughts on the super-agent era.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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