Newsroom

CallMiner is always moving forward.

Here’s what’s new. 

Contact us for media inquiries

Newsroom In The News Press Releases Awards

Latest News
2 Dashboards, 1 Confused Customer: The Real Cost of CX-AI Separation

May 20, 2026

When AI and CX report to different rooms, the customer pays the price. Here's what the data — and a $5B failure — actually show. CMSWire digs in, including supporting stats from CallMiner's annual CX Landscape Report.

Read more
Etech Expands AI Strategy Through CallMiner Partnership

May 14, 2026

Etech Global Services has partnered with CallMiner for AI and analytics, in a move aimed at expanding automation and analytics capabilities across its contact centre operations. Read more from Call Centre Helper.

Read more
How to Design a Modern Customer Analytics Stack That Drives Action

April 21, 2026

CX Today breaks down a buyer-led blueprint for IT directors to connect CCaaS, CRM, VoC, and conversational intelligence into real-time decisions and measurable CX outcomes, with insights from CallMiner's annual CX Landscape Report.

Read more
View All News

Press Releases

May 26, 2026
CallMiner Named a Leader in the SPARK Matrix: Conversational Intelligence, 2026 Report
May 12, 2026
Etech and CallMiner Partner to Deliver End-to-End Conversation Intelligence and Professional Services at Scale
March 09, 2026
CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
View All Press Releases

Awards and Recognition

View All Awards
SPARK Matrix™: Conversational Intelligence, Q2 2026
SPARK Matrix™: Conversational Intelligence, Q2 2026

CallMiner is a leader in the SPARK Matrix™: Conversational Intelligence, Q2 2026, for the fifth consecutive year.

Read more
CMP Research Prism for Automated QA/QM
CMP Research Prism for Automated QA/QM

CallMiner is a leading provider in the CMP Research Prism for Automated QA/QM report, highlighting innovative solutions that enhance customer contact and CX.

Read more
CMP Research Prism for Customer Analytics
CMP Research Prism for Customer Analytics

CallMiner is a leading vendor in the CMP Research Prism for Customer Analytics report, highlighting innovative solutions that enhance customer contact and CX.

Read more
CMP Research Prism for Conversational IVR/Voicebot
CMP Research Prism for Conversational IVR/Voicebot

CallMiner is a core performing provider in the CMP Research Prism for Conversational IVR/Voicebot report, highlighting leadership in AI-powered, voice-optimized automation.

Read more
The Best Contact Center Interaction Analytics: The 2025 CRM Industry Leader Awards
2025 CRM Industry Leader Awards: Interaction Analytics

CallMiner is named a 2025 CRM Industry Leader in Contact Center Interaction Analytics.

Read more
CX Awards 2025
2025 CX Awards

CallMiner is the winner in the Best Conversational Intelligence Solution category for the 2025 CX Awards, recognized for its innovative approach to AI and automation.

Read more
CallMiner Leader badge, Conversation Intelligence Solutions for Contact Centers
Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025.

Read more
2025 G2 Best Software Awards for Customer Service
2025 G2 Best Software Awards for Customer Service

CallMiner is a Top 50 winner in G2's 2025 Best Software Awards for Customer Service. This recognition is based on authentic reviews from real CallMiner users.

Read more
CCH Top Technology Contributors of 2024
CCH Top Technology Contributors of 2024

CallMiner's VP of International, Frank Sherlock, is a Call Centre Helper Top Technology Contributor for 2024.

Read more
The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards
The 2024 CRM Industry Leader Awards

CallMiner was named among the top five for Best Contact Center Interaction Analytics in the 2024 CRM Industry Leader Awards.

Read more
Forrester badge
Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024

CallMiner is a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

Read more
SPARK Matrix™: Speech Analytics, Q1 2024
SPARK Matrix™: Speech Analytics, Q1 2024

CallMiner is a leader in the SPARK Matrix™: Speech Analytics, Q1 2024 Report.

Read more
G2 Winter Leader 2024
G2 Winter Leader 2024

Among other G2 recognitions, CallMiner continues to be named a G2 Leader in Speech Analytics quarter after quarter.

Read more
IAOP Partnership Award
IAOP 2023 Excellence in Strategic Partnerships

CallMiner and Foundever have been awarded the IAOP 2023 Excellence in Strategic Partnerships recognition, honoring outsourcing and collaborative partnerships that achieve mutual success, drive innovation, and create value.

Read more
Forrester Wave CI for CS Q3 2023 Badge
Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

Read more
2023 CCW Excellence Awards Automation Solution of the Year
2023 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

Read more
G2 Winter 2023 badge
G2 Winter Leader 2023

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

Read more
CCW Excellence Awards Workforce Innovation
2022 CCW Excellence Awards: Workforce Innovation of the Year

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

Read more
Energage cultural Excellence 2022
Energage 2022 Top Workplaces - Culture Excellence

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

Read more
Top Workplaces Energage 2022
2022 Top Workplaces USA Award by Energage

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

Read more
CCW Excellence Awards 2021
2021 CCW Excellence Awards: Automation Solution of the Year

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

Read more
2021 International Business Awards
2021 International Business Awards

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

Read more
KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

Read more
People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

Read more
AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

Read more
Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

Read more
Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

Read more

Media Inquiries

For all PR related inquiries please email:
callminer@inkhouse.com
Looking for CallMiner media assets? Download our media kit.

Talk with one of our experts to find out how our platform can help drive your business.

Contact Us
CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.