Latest News

A Look Ahead at CRM in 2023

January 18, 2023

As 2023 begins, we’re in a time of mixed signals. CallMiner's CMO, Eric Williamson, joins a wide range of CRM industry insiders to share where he sees the opportunity amid this uncertainty.

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4 Tips to Align Tech with Business Goals

January 09, 2023 by Jeff Gallino, CTO & Founder

The goal of any organization is to be more data-driven. But collecting and analyzing data in a way that is meaningful isn’t easy. CallMiner's Jeff Gallino offers his thoughts around more effectively tapping into contact or customer service centers.

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Customer Communication And AI In 2023: Are You Ready For What's Next?

January 05, 2023

Since the start of the pandemic, CallMiner estimates that customer wait times have tripled and that customer service employee turnover has soared from around 50% to as much as 300% in some businesses. Read more in Forbes.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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