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Latest News
Elton John Was Wrong, Sorry Isn’t The Hardest Word

May 15, 2021

Elton John once famously sang, "Sorry seems to be the hardest word." However, according to some recent CallMiner data, “Sorry” doesn't seem to be a hard word at all when it comes to customer service.

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CCaaS Platforms: CX Today Expert Round Table

May 13, 2021

Experts from five companies share their thoughts on how cloud contact centres have transformed to benefit CX, ways to future-proof a business with CCaaS and what the companies prioritised during the pandemic.

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Should The Future Of CX Include Customer Behavior Scorecards?

April 27, 2021 by Jeff Gallino, CTO & Founder

What if instead of just expecting agents to deal with offensive customers, companies started rating customer behavior in return?

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Press Releases

April 26, 2021
Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
April 20, 2021
New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centers
November 17, 2020
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
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Awards and Recognition

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G2 Spring 2021
G2: Spring Leader 2021

CallMiner was named a Leader in G2's 2021 Spring Reports, including in the Speech Analytics and Contact Center Operations categories.

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People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

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Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

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Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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Media Inquiries

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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