Latest News

Balancing AI And Humanity: Five CX Predictions For 2022

January 13, 2022 by Jeff Gallino, CTO & Founder

CallMiner CTO, Jeff Gallino, looks ahead at 2022 and shares his predictions for how customer experience (CX) will balance humanity and artificial intelligence (AI), as innovation comes from some of the most unexpected places.

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10 NLP Predictions for 2022

January 12, 2022

Natural language processing (NLP) has been one of the hottest sectors in AI over the past two years. Will the string of big data breakthroughs continue into 2022? Jeff Gallino, CallMiner CTO, shares his thoughts with Datanami.

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Is Automation the Secret to Positive Care in Healthcare Contact Centers?

January 12, 2022 by Scott Kendrick, Vice President of Strategy

Scott Kendrick, CallMiner's VP of Strategy, explores how automation will emerge as a critical tool to help healthcare organizations navigate a complex environment in this byline for Healthcare Call Center Times.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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