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Latest News
The Future Belongs To Ecosystems

July 23, 2021 by Jeff Gallino, CTO & Founder

In his latest Forbes Technology Council article, CallMiner CTO, Jeff Gallino, shares why long gone are the days when vendors could operate in silos.

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A Guide to Understanding the Omnichannel CX

July 21, 2021 by Jeff Gallino, CTO & Founder

CallMiner CTO, Jeff Gallino, share three best practices for organizations looking to create omnichannel customer experiences that meet the high expectations of today's digital consumers.

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13 Clever Tactics for Dealing With an Angry Phone Call

July 19, 2021

Frank Sherlock, CallMiner VP of International, joins Call Centre Helper's panel of experts to share perspectives on how to handle angry phone calls from customers in the contact centre.

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Press Releases

July 14, 2021
CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
May 24, 2021
CallMiner Introduces the Open Voice Transcription Standard (OVTS)
April 26, 2021
Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
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Awards and Recognition

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KMWorld AI 50 2021
KMWorld AI 50 2021

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

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G2 Spring 2021
G2: Spring Leader 2021

CallMiner was named a Leader in G2's 2021 Spring Reports, including in the Speech Analytics and Contact Center Operations categories.

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People Choice Award For Speech Analytics In 2020
Speech Technology People's Choice 2020

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

The 25 Best Software Companies To Work For In 2020 – Boston Area
2020 Best Software Companies to Work For

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

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Stevie Awards IBA 2020
17th Annual International Business Awards

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

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Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

Forrester New Wave Badge
The Forrester New Wave

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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Media Inquiries

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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