Latest News

What’s in Store for CRM in 2022?

January 19, 2022

DestinationCRM tapped industry experts, including CallMiner CTO Jeff Gallino, for their 2022 predications across omnichannel communications, personalization, customer experience and more.

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Sentiment Grows in Significance as COVID Surges

January 19, 2022

Companies have been collecting customer feedback for decades, but it has taken on a new importance as they try to maintain shaky customer relationships in the face of COVID-19 lockdowns. That feedback is only useful, however, if companies can understand the full meaning behind it. Rick Britt, VP of [...]

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Balancing AI And Humanity: Five CX Predictions For 2022

January 13, 2022 by Jeff Gallino, CTO & Founder

CallMiner CTO, Jeff Gallino, looks ahead at 2022 and shares his predictions for how customer experience (CX) will balance humanity and artificial intelligence (AI), as innovation comes from some of the most unexpected places.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.


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