Latest News

With All the Tools Available, You Only Have Yourself to Blame for Poor Service

June 24, 2022

“Real-time analytics offers the potential to turn a negative interaction into a positive one, prevent a customer from churning, and deliver the best experience possible every time, which in turn drives loyalty and strong relationships,” says Jeff Gallino, CallMiner CTO

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AI Is Not Sentient Yet. But That Doesn’t Mean It’s Not Useful in the Enterprise

June 20, 2022

Datanami looks at the value AI has in the workplace, including starting with the low-hanging fruit, such as password resets or generating help tickets for things like broken printers. And as companies gain more experience solving employee problems with AI, they can start tackling tougher problems.

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CallMiner Debuts Updates for Coaching Call Center Agents

June 20, 2022

The No Jitter Roll, the regular round-up of communications and collaboration news, highlights CallMiner's platform updates, including a wellness module to its frontline agent intelligence platform.

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Awards and Recognition

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AI 50 Award Winner In 2020
AI 50 Award in 2020

CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020

Speech Technology Mag Implementation
Speech Technology Magazine Implementation Award

CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.

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