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January 09, 2023 by Jeff Gallino, CTO & Founder
The goal of any organization is to be more data-driven. But collecting and analyzing data in a way that is meaningful isn’t easy. CallMiner's Jeff Gallino offers his thoughts around more effectively tapping into contact or customer service centers.Read more
January 05, 2023
Since the start of the pandemic, CallMiner estimates that customer wait times have tripled and that customer service employee turnover has soared from around 50% to as much as 300% in some businesses. Read more in Forbes.Read more
CallMiner was selected by the readers of KMWorld Magazine as an AI 50 Award Winner In 2020
CallMiner was recognized as a Speech Technology Magazine Implementation Award winner in 2018 and 2016.