CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
September 28, 2021
Microsoft Azure Speech to Text customers can easily procure and deploy CallMiner as an out-of-the-box solution using Azure credits for faster time to value
CallMiner, a leading provider of conversation analytics to drive business improvement, today announced it is enabling organizations to use the power of the CallMiner Eureka Platform with Microsoft Azure Speech to Text as a powerful, unified solution.
Azure customers now have access to CallMiner as an out-of-the-box call center analytics solution via the Microsoft Azure Marketplace, allowing Microsoft audio-to-text transcriptions of contact center interactions to be ingested by the CallMiner AI-powered platform both in real time and batch (post call). Without needing to build a dedicated data analytics initiative to use Azure Speech to Text, analysts, developers, and users can spend less time developing the application layer for their call center and more time identifying trends and gaining insights into customer conversations.
Azure customers can also use their existing Azure credits, as part of the Azure Consumption Commitment (MACC), to acquire CallMiner with Azure Speech to Text.
Together, CallMiner and Azure Speech to Text empower organizations to transform unstructured contact center data into meaningful insights to improve performance, customer experiences and operations enterprise-wide.
"The interactions that organizations are having with customers are increasing in volume and complexity, making it difficult to identify critical trends and opportunities for improvements at scale,” said Jeff Gallino, CTO at CallMiner. “By combining CallMiner’s best-in-class conversation analytics platform with Microsoft’s speech recognition solution, organizations can get even more value out of their existing tools and gain deep understanding into customer conversations they’re already having. With the right insights, not only can companies empower contacts centers to improve customer experiences and agent performance, but they can also make better business decisions across every department."
By integrating the industry’s most powerful conversation analytics platforms with Microsoft’s world leading speech transcription service, businesses can:
"In today’s business world, where organizations are having an increasing number of conversations across a range of channels, our mutual customers rely on analytics capabilities like CallMiner’s to gain intelligence into what is being said in those interactions,” said Bharat Sandhu, senior director, Azure Data + AI, at Microsoft. “We’re looking forward to seeing how Microsoft customers will use CallMiner alongside Azure Speech to Text to turn insights from spoken conversations into action."
To learn more about CallMiner or to purchase the platform with Microsoft Azure Speech to Text, visit the Microsoft Azure Marketplace.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.