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Technology and SaaS companies are having more customer conversations than ever before. Analyze interactions at scale, uncover insights and drive transformational business improvement.
Use faster issue resolution to retain increasingly demanding customers who have more vendors to choose from with low switching costs.
Discover trends from top-performing customer service reps to inform best practices that can be applied across the organization.
Solve complaints quickly and make improvements to prevent future problems by analyzing 100% of customer interactions.
Differentiate from the competition with the best CX throughout the entire customer journey to improve satisfaction and loyalty.
Leverage insights from conversations at scale to dramatically enhance operational efficiency and drive improvement enterprise-wide.
Identify the processes and behaviors that are delivering results for CSRs, and apply them throughout the entire team.
The CallMiner platform is simple to access, implement and deploy. With little training, one can be an expert.
Telecoms organization with 10,000+ employees
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.