Introducing the new CallMiner |Read more from our CEO

Redact

Omnichannel redaction for data repositories 

Many contact centers are required to keep audio and text-based communication data. In these repositories, personal information is at risk due to lack of redaction or manual pause-and-resume recording failures. CallMiner Redact ensures companies can meet security and compliance standards by automatically removing sensitive numerical data.

Redact Main UI

Automated security that ensures private data protection

Redact secondary image of someone typing

Gain insights from customer conversations with less exposure

Safely store and share audio and transcription data for audit purposes, as well as for mining historical data for interaction insights and agent training, without worrying about security risks.

Extract the value of conversation analytics without exposing private customer information

Labeled and secure UI

Labeled and Secure Redaction

  • Identify sensitive words and label with a marker to maintain compliance
  • Avoid the negative publicity of security breaches that expose personal information
  • Rely on automated redaction rather than agent-initiated pauses.

Customer protection UI

Customer Protection

  • Ensure both written and audio records are protected as defined by PCI security standards
  • Surpass the standards of encryption for fully redacted documentation
  • Protect all sensitive data, such as account, credit card, and social security numbers

Audit proof compliance UI

Audit-Proof Compliance

  • Reduce the stress associated with systems that rely on pausing and can be prone to human error
  • Trust that security audits will be passed with 100% compliance
  • Apply the technology to 100% of communications, including incoming calls, call archives, and text-based conversations

Key Features

Accurate

Proven algorithms deliver security and confidence for audio and text-based data redaction.

Flexible

Exclude non-sensitive number data, such as dollar values, phone numbers, or dates from redaction.

Secure

Contributes toward security compliance standards such as PCI sensitive data at rest, as well as HIPAA and other PII requirements.

Mult-lingual

Redact across 10+ languages, including English, Spanish, French, German, Italian, Portuguese and Mandarin.

Scalable

Adapt to changing and growing needs with cloud-based infrastructure.