CallMiner Customer Connect

The CallMiner community for conversation intelligence professionals

CallMiner Customer Connect is the premier community of contact center and customer experience professionals, thought leaders and industry experts, working together to navigate the evolution of conversation intelligence.

Join the conversation intelligence conversation with some of the world’s top companies

Why join CallMiner Customer Connect?

Now, more than ever, there is a need to work together as a community of contact center and customer experience professionals to navigate this sea of change in conversation intelligence. CallMiner Customer Connect provides a forum for sharing lessons learned, asking for advice, and connecting with peers to help members elevate CX and business value for their organizations.

Collective learning and support

With an ever-growing member base and thousands of discussions, ideas, best practices, industry events and thought leadership articles, CallMiner Customer Connect is the one stop shop for all things conversation intelligence.

What our customers are saying

“Based on advice from our peers on the CallMiner Customer Connect community, we have created an interaction analytics coaching team. In the first five months, this team has been responsible for an increase in account conversion rate by more than 7%. This is a substantial win for us, all from a great idea which we probably would not have developed so quickly on our own.”

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Use CallMiner Customer Connect to

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Generate compounding ROI

Learn from peers and CallMiner experts to accelerate speed to value and drive enterprise-wide value

  • Stay up-to-date on the latest CallMiner platform enhancements
  • Get access to the most recent learning materials, events, webinars and more
  • Connect and collaborate directly with other contact center and CX professionals to advance your conversation intelligence journey
  • Engage directly with CallMiner experts

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Reference customers praise CallMiner's support services as "world class" and commend the vendor's collaborative approach and responsiveness to feedback.

The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023


CallMiner forges a path to elevate and redefine contact center options.

The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023