Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
Learn More
Solutions
CallMiner Customer Connect is the premier community of contact center and customer experience professionals, thought leaders and industry experts, working together to navigate the evolution of conversation intelligence.
Join the conversation intelligence conversation with some of the world’s top companies
Now, more than ever, there is a need to work together as a community of contact center and customer experience professionals to navigate this sea of change in conversation intelligence. CallMiner Customer Connect provides a forum for sharing lessons learned, asking for advice, and connecting with peers to help members elevate CX and business value for their organizations.
With an ever-growing member base and thousands of discussions, ideas, best practices, industry events and thought leadership articles, CallMiner Customer Connect is the one stop shop for all things conversation intelligence.
“Based on advice from our peers on the CallMiner Customer Connect community, we have created an interaction analytics coaching team. In the first five months, this team has been responsible for an increase in account conversion rate by more than 7%. This is a substantial win for us, all from a great idea which we probably would not have developed so quickly on our own.”
Learn from peers and CallMiner experts to accelerate speed to value and drive enterprise-wide value
Reference customers praise CallMiner's support services as "world class" and commend the vendor's collaborative approach and responsiveness to feedback.
CallMiner forges a path to elevate and redefine contact center options.
