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April 11, 2023
CallMiner’s innovative platform, global market presence and diverse customer base rank the organization ahead of competitors
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced today that it has been named a technology leader in the Quadrant Knowledge Solutions’ SPARK Matrix: Speech Analytics, Q1 2023.
The global speech analytics market is constantly evolving to meet increasingly complex business demands and customer expectations. In its latest report, Quadrant Knowledge Solutions analyzed the top industry vendors, evaluating products and functionality, market presence and customer value proposition. For the second consecutive year, CallMiner was named a leader in customer impact and technology excellence.
“For organizations looking to enhance operational efficiency, improve customer experience and drive transformational business change, partnering with the right conversation intelligence vendor is paramount,” said Paul Bernard, President and CEO, CallMiner. “Through the combination of deep expertise and the industry’s most innovative platform, CallMiner continues to deliver the outcomes and ROI that our customers demand. Being named a leader by Quadrant Knowledge Solutions once again certifies our differentiation among competitors and leadership in the global marketplace.”
The report highlights how CallMiner’s conversation intelligence platform helps organizations identify areas of opportunity to drive key business performance metrics and growth more effectively. Quadrant Knowledge Solutions recognizes several of CallMiner’s competitive differentiators, including artificial intelligence (AI)-driven capabilities, such as search, call transcription accuracy, and the strength of real-time and post-interaction analytics. The report also calls out CallMiner’s excellence in driving value from customer conversations via accurate auto-scoring, correlation across multiple channels, and categorization tools for sentiment and emotion analysis.
“With its deep AI and machine learning capabilities, CallMiner’s platform is a leader in improving customer interactions, reducing costs, and delivering deeper insights into the customer experience,” said Ganesh Reddy Bonthu, Analyst, Quadrant Knowledge Solutions. “CallMiner’s innovative technology, track record for delivering customer value, and comprehensive product roadmap and vision position the company to continue to grow its market share.”
The SPARK Matrix: Speech Analytics, Q1 2023 also underscores CallMiner’s continued AI investments and the development of tailor-made solutions to meet specific vertical requirements for its global customer base across financial services, technology, media, telecom, healthcare, retail, and other industries.
Download a complimentary copy of the SPARK Matrix: Speech Analytics, Q1 2023 here.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm, which mainly focuses on helping clients and allows them to achieve business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.