CallMiner is the Leader!

CallMiner has been named the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023, which evaluates 11 vendors across 32 criteria related to current offering, strategy, and market presence.

View your complimentary copy of the report to learn why "CallMiner has been a powerhouse in conversation analytics for decades... [with a] product vision and roadmap that are laser-focused on empowering its mature operations clients to drive customer-centered enhancements through an incremental and adaptable evolution of traditional contact center programs."

In this report, you’ll learn:

• Key market trends transforming the CICS landscape
• How to evaluate CICS providers
• Why CallMiner received the top score in the current offering category and the strategy category, receiving top scores in automated and hybrid quality scoring, compliance, vision, roadmap, pricing flexibility and transparency, and more.