Better intelligence for better experiences.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

We’ve built trust with some of the world’s top companies

Gain deeper customer intelligence to deliver better experiences.

SPARK Matrix Quadrant for Speech Analytics Vendors 2023

Market Insights, Competitor Evaluation & Vendor Rankings

Drive better experiences in the contact center and enterprise-wide.

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Holiday Inn Vacation Club

Holiday Inn Club Finds Compliance and 4x ROI with CallMiner Call Monitoring

DoublePositive Teams Up with CallMiner to Improve Agent Performance and Customer Intelligence

SiriusXM Gains Deeper Customer Intelligence with CallMiner

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to perform sentiment analysis and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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