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Named the Leader in Conversation Intelligence

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

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The Forrester Wave™: Conversation Intelligence for Customer Service, Q3, 2023

Learn why Forrester named CallMiner the leader among 11 conversation intelligence software providers.

Elevating insights from the contact center to the boardroom.

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CallMiner

CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to perform sentiment analysis and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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