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Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

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SPARK Matrix Quadrant for Speech Analytics Vendors 2023

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Money On The Table: Proof That Customer Service Drives Revenue

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The Contact Center QA "X Factor"

We’ve built trust with some of the world’s top companies

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Forrester: The Conversation Intelligence For Customer Service Landscape

Forrester analysts discuss the capabilities of providers of conversation intelligence solutions specifically geared towards the customer service function.

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SiriusXM Gains Deeper Customer Intelligence with CallMiner

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SPARK Matrix Quadrant for Speech Analytics Vendors 2023

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Money On The Table: Proof That Customer Service Drives Revenue

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Forrester Predictions 2023: Customer Experience

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to perform sentiment analysis and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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