Customers connect with organizations through many channels - phone, chat, email, SMS, surveys, and social media. Every interaction contains valuable insights: how they feel, what they expect, their level of satisfaction and loyalty, and more. Some feedback is provided directly, like through surveys, while other insights come from everyday conversations in the contact center.
Understanding this feedback at scale is essential to improving customer experience (CX), service quality, and business outcomes. That’s where AI-powered intelligent automation comes in. The CallMiner platform analyzes every single customer interaction across all channels, uncovering insights that help organizations improve agent performance, ensure compliance, enhance sales and marketing, strengthen product-market fit, and fuel CX innovation.
By connecting customer insights to action, CallMiner empowers businesses to make informed decisions, automate smarter, and drive improvement across the enterprise. As a leader in conversation intelligence and CX automation, we receive many questions about customer experience, contact center performance, and how our solutions work. Below are answers to the most frequently asked questions to help guide your research.
About CallMiner
What is CallMiner and how does it improve customer experience?
What is the CallMiner platform?
What are the top use cases for CallMiner and what business impact can it deliver?
Can CallMiner handle multiple languages, accents, and sentiment analysis?
How does CallMiner protect customer data and ensure regulatory compliance?
How easy is it to implement CallMiner, and what onboarding support do you provide?
How does CallMiner pricing work and what’s the value for my organization?
Conversation Analytics
What Is Conversation Analytics?
What Is Omnichannel Conversational Analytics?
How Does Conversation Intelligence Work?
What Is Conversation Intelligence?
What Is Sentiment Analysis?
What Are Speech Analytics Used For?
What Is Speech Analytics?
What Is Text Analytics?
How Accurate Is Voice Analysis?
What is Real Time Speech Analytics?
What Is Voice Analytics Software?
What Is Voice Analytics?
Customer Experience
What Is Customer Experience?
What Is The Difference Between Customer Experience and Customer Service?
What Makes Good Customer Experience?
What Is Customer Experience Management?
What Is A Customer Journey Map?
What Determines Customer Satisfaction?
What Is Customer Satisfaction?
What is Call Center Experience?
How Can I Improve My Contact Center Experience?
What Is Contact Center Experience?
What Is Patient Experience?
What Makes A Good Patient Experience?
Brand & Product Experience
Does Brand Experience Affect Loyalty?
How Do You Measure Brand Experience?
What Is Brand Experience?
What Is The Difference Between Brand Experience and Customer Experience?
How Do Brands Use Sentiment Analysis?
What Is Brand Sentiment?
What is Employee Experience?
What Is A Product Experience Strategy?
What Is Product Experience?
What Is Product Intelligence?
Call Center Analytics
How Do You Measure the Effectiveness of a Call Center?
What is Call Center Analytics?
What KPIs Are Most Important in a Call Center?
How Can I Monitor My Call Center Performance?
What are Call Center Metrics?
How Can We Improve the QA Process in a Call Center?
What is Call Center Quality Assurance?
Call Center Operations
What is Business Process Outsourcing?
What is Call Center Software?
What Tools Do Call Centers Need?
What are Contact Center Solutions?
What Is VoC?
What is an Escalation Process?
