CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Create signature experiences across every channel, from website to contact center, with next-best-action guidance for agents in real time.
Discover patterns across top-performing agents and locations, and use insights to improve coaching and drive better CX.
Discover trends in customer conversations by analyzing every touchpoint throughout the customer journey to identify and act on areas of improvement.
Tap into insights across websites, mobile apps and more channels as traveler interaction habits and preferences change.
Learn how customers are responding to the latest campaigns or new offers, and make adjustments to quickly improve outcomes.
Identify top performing agents and use those insights to improve coaching and training, ultimately driving best practices and improved performance.
Prior to CallMiner, Gant Travel relied solely on agent dispositions for call outcomes, which according to industry standards, is only 35-45% accurate. Now we are seeing an accuracy of 80% or higher on a daily basis.
Contract Center Systems Administrator, Gant Travel
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.