Customer Video
Why CallMiner?
See how we help you translate customer insights into business value.
Learn More
Solutions
Drive superior experiences throughout the customer journey, while increasing customer loyalty and brand affinity by analyzing 100% of omnichannel customer interactions.
Create signature experiences across every channel, from website to contact center, with next-best-action guidance for agents in real time.
Discover patterns across top-performing agents and locations, and use insights to improve coaching and drive better CX.
Discover trends in customer conversations by analyzing every touchpoint throughout the customer journey to identify and act on areas of improvement.
Tap into insights across websites, mobile apps and more channels as traveler interaction habits and preferences change.
Learn how customers are responding to the latest campaigns or new offers, and make adjustments to quickly improve outcomes.
Identify top performing agents and use those insights to improve coaching and training, ultimately driving best practices and improved performance.
Prior to CallMiner, Gant Travel relied solely on agent dispositions for call outcomes, which according to industry standards, is only 35-45% accurate. Now we are seeing an accuracy of 80% or higher on a daily basis.
Contract Center Systems Administrator, Gant Travel
