See how we help you translate customer insights into business value.
Reveal patterns and insight at scale to understand customers and better meet their needs and expectations. Use a data-driven CX strategy to drive loyalty and grow your business.
Track changing sentiment in real-time and uncover what's driving it to respond quickly and drive higher satisfaction.
Reveal rich CX insight across your customer base to identify experience gaps, predict churn, and manage complaints.
Identify what’s driving repeat transactions and higher loyalty by segment. Harness AI and ML to analyze customer feedback and expose cross-sell and upsell opportunities.
Go beyond surveys to create a complete and accurate view of your customer base and their expectations.
Make better business decisions enterprise-wide and drive growth based on insights gleaned directly from customer conversations.
Drive better experiences, higher satisfaction, and increased loyalty.
We have been able to use the CallMiner platform to help us meet our organizational goals and focus more on customer experience.
Analyst, Mid-Market Organization (50 - 1,000 employees)
We implemented CallMiner to achieve faster time to insights with our analytics. We can pull comprehensive, ad-hoc reports for stakeholders on important CX-centric KPIs on the fly.
Director of customer care innovation, Radial
CallMiner is a market leader when it comes to improving CX. We now have the data, skills and expertise to drive the insights our clients need, make informed decisions, and effectively coach our team.
Senior Product Manager, BPO division of NTT
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.