Webinar on Demand
CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
By understanding 100% of customer conversations, BPOs can more effectively identify areas of opportunity to increase efficiency for their clients.
Uncovering the insights from customer interactions that drive action put BPOs in the position to help clients improve decision-making enterprise wide.
Identify areas of improvement across your contact center to help clients meet customer demands faster.
Understand and map to client KPIs by benchmarking agent performance, improving coaching and leveraging real-time guidance.
Support clients with visuals representing conversation analytics data and shareable presentations that encourage enterprise-wide improvements.
CallMiner’s real-time and business insights capabilities stand out among WFO suites.
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018