See how we help you translate customer insights into business value.
Go beyond agent performance and efficiency by uncovering the insights that will drive business and performance improvement for your clients.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
By understanding 100% of customer conversations, BPOs can more effectively identify areas of opportunity to increase efficiency for their clients.
Uncovering the insights from customer interactions that drive action put BPOs in the position to help clients improve decision-making enterprise wide.
Identify areas of improvement across your contact center to help clients meet customer demands faster.
Understand and map to client KPIs by benchmarking agent performance, improving coaching and leveraging real-time guidance.
Support clients with visuals representing conversation analytics data and shareable presentations that encourage enterprise-wide improvements.
CallMiner’s real-time and business insights capabilities stand out among WFO suites.
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.