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Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
March 09, 2020
Industry leading event for customer engagement professionals featured 2 days of inspiring stories of customer success in the use of interaction analytics.
London, UK – 5 March 2020 – CallMiner, the recognised leader in AI fuelled speech and customer engagement analytics solutions successfully concluded the country’s top conference for customer engagement professionals, LISTEN World Tour London at 8 Fenchurch Place, London.
The industry leading 2-day conference for organisations using speech analytics technologies and services saw participation from various industries utilising interaction analytics across a broad range of use cases with attendees coming from as far away as South Africa.
Day One of the conference featured well attended multiple workshops with tracks for both advanced and novice speech analytics practitioners focused on best practices in launching or further advancing programme success.
Day Two of LISTEN World Tour London kicked off with recognition of CallMiner’s EMEA Customer of the Year, Cabot Financial for their business accomplishments utilising both real-time and post call speech analytics and Aspect Software also received acknowledgement as CallMiner’s EMEA Partner of the Year. Following the Award ceremony conference attendees heard two thought provoking keynote addresses from Teleperformance’s Head of Digital Transformation EMEA titled “Robots Don’t Cry” and Ember Groups’ Managing Director Carolyn Blunt who gave an inspired presentation on “Vulnerable Customers in a Digital World”.
Following the keynote sessions conference participants had the opportunity to hear exciting case studies of thought leadership in action from speakers who shared their organisations’ speech analytics successes, including Vanquis Bank, Freeway Insurance, Teleperformance, Hawaiian Airlines, Morae Global, IPI, Phillips & Cohen, Ember Group and Cabot Financial.
Keen insights continued throughout the afternoon as AI innovator Rick Britt, CallMiner’s VP of AI provided an afternoon keynote on the advances of conversational AI and the leveraging of machine learning to improve human interactions. The afternoon sessions concluded with speech analytics trailblazer CallMiner CTO and Founder Jeff Gallino enlightening the conference audience with a dynamic presentation on the industry revolution of platforms and ecosystems and the role CallMiner is playing within these environments.
“We are proud and excited about the feedback we have had so far” said CallMiner’s General Manager of EMEA Frank Sherlock. “Planning is already underway for LISTEN London 2021, and the bar has been set high to make 2021 even better. With passion and focus from ourselves, our customers and our partners – we are undoubtedly up for the challenge.”Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.