Attend LISTEN 2022, our annual customer conference! |Register now

Expert Events

Event Calendar

Join us at these upcoming events to learn more about CallMiner directly from our experts.


XI Forum

Join the most experienced CX practitioners and thought leaders for two days of inspiring keynotes, hands-on workshops and networking opportunities.

September 27-28

London, UK

Democratizing Your Data: How a More Open Data Strategy Can Drive ROI

Join Rick Britt, VP of AI at CallMiner, as he shares experiences in “opening the data books” with the use of our powerful Coach product and how it has driven organizations to new heights and greater ROI from their conversation analytics investments.

September 27


Consero Customer Contact Center Forum
October 16-18

Lakeway, TX

CCW Nashville
October 18-20

Nashville, TN

Call Centre Management Association Connect Event

Hosted on CCMA member sites around the country, the CONNECT event series aims to bring CCMA members together again, at a local level, to deliver insights, enable talking points and give members a chance to hear the views and experiences of others.

October 18

Bristol, UK

How William Hill Uses AI to Drive Positive Customer Outcomes

Hear how one of the top betting and gaming operators in the UK uses AI-driven customer insights to ensure player safety while providing optimal CX

October 20


Execs in the Know: CRS Summit

The fall Customer Response Summit will provide attendees with a breathtaking and interactive venue to learn, share, network, and engage to innovate by advancing the conversation on customer experience.

October 24-26

Coronado, CA

ICMI Contact Center Expo

ICMI unites professionals looking to enhance the customer experience. From handling customer contacts to figuring out system stability and accessibility issues, attendees look to our event for effective solutions to common industry challenges

October 24-27

Orlando, FL


This three-day event will give attendees a better understanding of the latest enhancements to the CallMiner platform, as well as an exclusive view of the industry and what’s coming next from thought leaders and global experts.

Oct 31-Nov 2

Miami, FL

CrmXchange Virtual Conference
November 1-11

Virtual Event

CCW Chief Experience Officer Exchange

The CXO Exchange is an invitation-only event is built for today's senior CX Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

November 7-9

St.Louis, MO

CCW Europe Executive Exchange

Engage with 20+ expert speakers, 20+ hours of content and 12+ interactive sessions to exchange key inputs from your peer-group on the most pressing industry topics. Interactive 1-2-1 meetings to network and to meet potential partners.

November 15-16

London, UK

UK Collections Think Tank & Awards

A face to face version of Credit Connect’s Think Tank series which will be followed in the evening by the Credit & Collections Technology Awards 2022

November 17

Manchester, UK

Call & Contact Centre Expo

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies & advancements to call & contact centre professionals and those in IT, general management, HR, marketing & operations looking to excel in customer engagement.

November 22-23

London, UK

European Contact Centre & Customer Service Awards 2022

The European Contact Centre & Customer Service Awards (ECCCSAs) are the greatest awards in the customer contact industry. In its 22nd year, the award-winning ECCCSAs is the longest running and largest awards programme in the industry.

November 22

London, UK

Forrester Data Strategy & Insights Forum

Forrester’s Data Strategy & Insights 2022 is the must-attend annual gathering for the world’s data and business insights professionals

December 6-7

Austin, TX