Expert Events

Event Calendar

Join us at these upcoming events to learn more about CallMiner directly from our experts.


HIMSS 2023

40,000+ professionals throughout the global health ecosystem meet to build relationships during lively networking events, learn from experts in hot topic education sessions & discover innovative health tech products to solve their greatest challenges

April 17-21

Chicago, IL

How Ancestry's Customer Conversations Make a Difference

Aaron Young of Ancestry and Jonathan ‘JR’ Ranger of CallMiner discuss how Ancestry’s quality and operations teams leveraged customer conversations to create meaningful and impactful CX programs.

April 18


How to Properly Assess Agent Performance

Come along to this webinar to hear actionable advice from our industry experts on how to give your performance strategy a much-needed spring clean.

April 20


CMO Leadership Summit
April 24-26

San Diego, CA

2023 Customer Strategy & Planning Conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

April 25

Nottingham, UK

Credit Summit

The Credit Summit brings high-level credit professionals, regulatory and economic heavyweights together, providing an opportunity to forge connections with decision-makers and influencers across the entire credit and financial services industry.

April 27

London, UK

Reuters Customer Service & Experience West 2023

This event is your first step to arming yourself with the insights, evidence & statistics you need to convince your C-Suite that investment in CX initiatives will be the key to maintaining customer-driven growth in periods of uncertainty.

May 10-11

San Diego, CA

Utility Week Live

Utility Week Live is the UK’s biggest annual gathering of utilities professionals, with 2,500 industry players from across energy and water coming together to collaborate, innovate and discover new solutions.

May 16-17

Birmingham, UK

Forrester CXNA

Forrester CX North America Forum 2023 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly, and companies can thrive.

June 13-15

Nashville, TN

CCW Las Vegas

Customer Contact Week, the #1 customer contact series in the world, is returning to Las Vegas June 19-22, 2023 at Caesars Forum! Join us for cutting edge content from top executives and business leaders in the customer contact and CX industry!

June 19-22

Las Vegas, NV

UK National Contact Centre Awards 2023

Celebrating their 28th year in 2023, the UK National Contact Centre Awards are the longest running and the most highly respected programme in the UK.

June 19

London, UK


LISTEN UK 2023 is a free event for the CallMiner customer community. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation analytics capabilities.

June 20-21

London, UK

Forrester Data Strategy & Insights

You’ll discover how data and technology leaders are building – and maintaining- trust and find key strategic opportunities to help secure your organization.

September 13-14

Austin, TX

The UK National Contact Centre Conference

The UK National Contact Centre Conference is renowned for providing practical and inspiring content focused on trends and developments in the industry as well as valuable networking opportunities in a friendly community environment.

September 26

London, UK

Consero Customer Experience & Contact Center
October 1-3

Litchfield, AZ

Becker's 8th Annual IT & Revenue Cycle Conference
October 3-6

Chicago, IL

Customer Contact Week Europe 2023

Join the European flagship of the LARGEST Global Customer Contact Event Series. The industry's top solution providers, combined with the industry's most innovative thought leaders - there is no better place to ensure you're delivering outstanding CX.

October 9-11

Amsterdam, Netherlands

CCW Nashville

Customer Contact Week, the world's #1 customer contact event series, is returning to the Grand Hyatt Nashville this October 12-14. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry.

October 12-14

Nashville, TN

Collections & Vulnerability Summit

The Collections & Vulnerability Summit brings together Collections & Customer Service professionals to explore best practice, guidelines & the role of technology to establish improved collections and vulnerable customer strategies for businesses.

October 18

Manchester, UK

CrmXchange - Best Practices in Workforce Optimization
November 1-11

Virtual Event


LISTEN 2023 is a three-day event giving attendees a better understanding of the latest enhancements to the CallMiner platform, as well as an exclusive view of the industry and what’s coming next from thought leaders and global experts.

November 6-8

Nashville, TN

2023 Community Conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change.

November 8

Newcastle, UK

Collections Technology Think Tank & Awards

An innovative & unique event in the credit and collections industry calendar. Lenders, creditors & collections specialists will discuss regulatory and thematic business challenges whilst discussing the benefits of technological innovation.

November 23

Manchester, UK

Call & Contact Centre Expo

See the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

November 29-30

London, UK