Expert Events

Event Calendar

Join us at these upcoming events to learn more about CallMiner directly from our experts.

Events

Align Your Contact Center & In-Patient Care for 360 Degree Patient Experience

For healthcare professionals: Learn how to leverage both post-call coaching and in-the-moment agent guidance to improve agent performance, increase employee morale and retention, and increase customer satisfaction.

September 28

Webinar


Align Your Contact Center with Company Excellence for 360 Degree CX

For non-healthcare professionals: Learn how to leverage both post-call coaching and in-the-moment agent guidance to improve agent performance, increase employee morale and retention, and increase customer satisfaction.

September 29

Webinar


Forrester CX EMEA

CX EMEA is a must-attend conference for customer experience and marketing leaders who are looking to become smarter about their customers with connected intelligence while also being respectful of customers needs, wants, and expectations.

September 30–October 1

Virtual Event


CX Day

Join us and your global community as we celebrate the impacts customer experience professionals make while working as a team. You'll be able to participate in online events and activities to celebrate the day and spread CX awareness.

October 5

Virtual Event


ICMI Contact Center Expo

ICMI Contact Center Expo is a multi-day, virtual event with keynotes, full and half-day workshops, networking receptions, the ICMI Global Contact Center Awards Party, virtual expo hall, and more ways to connect with the contact center community.

October 6-7

Virtual Event


Best Practices for Using Real-Time Interaction Analytics

Join an engaging discussion focused on real-world use cases and best practices of real-time analytics that have helped increase revenue, avoid customer churn, and enhance employee engagement.

October 7

Webinar


LISTEN 2021

CallMiner is excited to announce the return of LISTEN 2021 on October 19-20, 2021! This two-day digital experience will include thought-provoking sessions led by industry experts, interactive networking opportunities and much more.

October 19-20

Virtual Event


CCW Fall

Customer Contact Week, the world's largest customer contact event series, returns this fall to Nashville! We can't wait to reconnect with old friends and new and get back to what we do best - creating an experience you can only get at a CCW event.

October 20-22

Nashville, TN


CrmXchange - Best Practices in Workforce Optimization

To best optimize the workforce, companies need to combine WFM, quality management & other tools into one console to oversee call center performance. This panel will discuss best practices & actionable insights that can help optimize the call center.

November 1-12

Virtual Event


CCW Executive Exchange UK - Intelligent Automation Exchange

Two days of interactive discussions and networking, designed to deep-dive into the new business challenges faced by innovation and continuous improvement executives across leading UK enterprises today.

November 23-24

Virtual Event


Call Centre Management Association UK

Join other senior leaders responsible for a contact centre operation in the Energy and Utilities sector who will be sharing ideas in a safe environment, discussing business challenges, and networking with fellow industry leaders.

November 30

Virtual Event


CCW Las Vegas

Customer Contact Week is heading back to Las Vegas! Our upcoming CCW will be the most exclusive event of the year, with limited capacity and a thorough health & safety plan to provide the best live event experience you can have right now.

December 13-16

Las Vegas, NV