Expert Events

Event Calendar

Join us at these upcoming events to learn more about CallMiner directly from our experts.


Elevating Employee Experience to Drive Improved Customer Outcomes

Join CallMiner's product expert Megan Keup as she speaks to TechCentral and lead consultants David Ashton and Shaily Dixit from Teleperformance as they dive into the benefits of workforce intelligence and what it means to South African organisations.

August 18


Implementing an Automated QA Process to Drive Measurable Results - Fast!

In this webinar, Cristopher Kuehl of Sitel and Shannon Brown-Hess of CallMiner, will provide insights on how to successfully implement an automated QA process to ensure calibrations, be more agile, and provide a better customer experience - quickly.

August 24


UK Lending Think Tank

Lenders and creditors specialists will discuss, debate and dissect regulatory and thematic business challenges whilst discussing the benefits of technological innovation.

September 6

Virtual Event

Call Centre Management Association Connect Event

Hosted on CCMA member sites around the country, the CONNECT event series aims to bring CCMA members together again, at a local level, to deliver insights, enable talking points and give members a chance to hear the views and experiences of others.

September 14

Bristol, UK

Consero Customer Contact Center Forum
October 16-18

Lakeway, TX

CCW Nashville
October 18-20

Nashville, TN

Execs in the Know: CRS Summit

The fall Customer Response Summit will provide attendees with a breathtaking and interactive venue to learn, share, network, and engage to innovate by advancing the conversation on customer experience.

October 24-26

Coronado, CA

ICMI Contact Center Expo

ICMI unites professionals looking to enhance the customer experience. From handling customer contacts to figuring out system stability and accessibility issues, attendees look to our event for effective solutions to common industry challenges

October 24-27

Orlando, FL


This three-day event will give attendees a better understanding of the latest enhancements to the CallMiner platform, as well as an exclusive view of the industry and what’s coming next from thought leaders and global experts.

Oct 31-Nov 2

Miami, FL

CrmXchange Virtual Conference
November 1-11

Virtual Event

CCW Chief Experience Officer Exchange

The CXO Exchange is an invitation-only event is built for today's senior CX Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

November 7-9

St.Louis, MO

CCW Europe Executive Exchange

Engage with 20+ expert speakers, 20+ hours of content and 12+ interactive sessions to exchange key inputs from your peer-group on the most pressing industry topics. Interactive 1-2-1 meetings to network and to meet potential partners.

November 15-16

London, UK