CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Join us at these upcoming events to learn more about CallMiner directly from our experts.
For healthcare professionals: Learn how to leverage both post-call coaching and in-the-moment agent guidance to improve agent performance, increase employee morale and retention, and increase customer satisfaction.
For non-healthcare professionals: Learn how to leverage both post-call coaching and in-the-moment agent guidance to improve agent performance, increase employee morale and retention, and increase customer satisfaction.
CX EMEA is a must-attend conference for customer experience and marketing leaders who are looking to become smarter about their customers with connected intelligence while also being respectful of customers needs, wants, and expectations.
Join us and your global community as we celebrate the impacts customer experience professionals make while working as a team. You'll be able to participate in online events and activities to celebrate the day and spread CX awareness.
ICMI Contact Center Expo is a multi-day, virtual event with keynotes, full and half-day workshops, networking receptions, the ICMI Global Contact Center Awards Party, virtual expo hall, and more ways to connect with the contact center community.
Join an engaging discussion focused on real-world use cases and best practices of real-time analytics that have helped increase revenue, avoid customer churn, and enhance employee engagement.
CallMiner is excited to announce the return of LISTEN 2021 on October 19-20, 2021! This two-day digital experience will include thought-provoking sessions led by industry experts, interactive networking opportunities and much more.
Customer Contact Week, the world's largest customer contact event series, returns this fall to Nashville! We can't wait to reconnect with old friends and new and get back to what we do best - creating an experience you can only get at a CCW event.
To best optimize the workforce, companies need to combine WFM, quality management & other tools into one console to oversee call center performance. This panel will discuss best practices & actionable insights that can help optimize the call center.
Two days of interactive discussions and networking, designed to deep-dive into the new business challenges faced by innovation and continuous improvement executives across leading UK enterprises today.
Join other senior leaders responsible for a contact centre operation in the Energy and Utilities sector who will be sharing ideas in a safe environment, discussing business challenges, and networking with fellow industry leaders.
Customer Contact Week is heading back to Las Vegas! Our upcoming CCW will be the most exclusive event of the year, with limited capacity and a thorough health & safety plan to provide the best live event experience you can have right now.