CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
May 06, 2020
CallMiner has been named a People’s Choice recipient for Speech Analytics. The award, from Speech Technology Magazine, recognizes CallMiner’s dedication and commitment to delivering positive customer experience and engagement throughout the contact center.
“This year marks the 25th anniversary of Speech Technology magazine’s founding, and the industry is showing no signs of slowing down when it comes to technological innovation,” said Leonard Klie, Speech Technology Magazine’s editor. “From consumer electronics to business technology vendors, this year’s winners of the People’s Choice Awards demonstrate the industry’s best and show just how diverse, useful, and popular voice technology has become today. CallMiner is a perfect example of that.”
Visitors to Speech Technology’s website voted for their favorite tools and platforms in 11 total categories. CallMiner was one of the 20 companies nominated in the Speech Analytics category.
“It is an honor to be recognized by industry leaders, practitioners and our peers. We’re focused on developing user-friendly, intelligent and actionable solutions that make an impact across the business,” said Jeff Gallino, cofounder and Chief Technology Officer at CallMiner. “We are grateful to the Speech Technology Magazine readers who recognize the value and breadth of our platform.”
Learn more about CallMiner’s solution portfolio and the insights it derives here.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.