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May 06, 2020
CallMiner has been named a People’s Choice recipient for Speech Analytics. The award, from Speech Technology Magazine, recognizes CallMiner’s dedication and commitment to delivering positive customer experience and engagement throughout the contact center.
“This year marks the 25th anniversary of Speech Technology magazine’s founding, and the industry is showing no signs of slowing down when it comes to technological innovation,” said Leonard Klie, Speech Technology Magazine’s editor. “From consumer electronics to business technology vendors, this year’s winners of the People’s Choice Awards demonstrate the industry’s best and show just how diverse, useful, and popular voice technology has become today. CallMiner is a perfect example of that.”
Visitors to Speech Technology’s website voted for their favorite tools and platforms in 11 total categories. CallMiner was one of the 20 companies nominated in the Speech Analytics category.
“It is an honor to be recognized by industry leaders, practitioners and our peers. We’re focused on developing user-friendly, intelligent and actionable solutions that make an impact across the business,” said Jeff Gallino, cofounder and Chief Technology Officer at CallMiner. “We are grateful to the Speech Technology Magazine readers who recognize the value and breadth of our platform.”
Learn more about CallMiner’s solution portfolio and the insights it derives here.
Back to Press ReleasesCallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.