CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
November 07, 2019
CallMiner recognizes the users and partners leveraging its interaction analytics platform to transform customer and employee experience at annual user conference
CallMiner, the leading provider of speech and customer engagement analytics solutions, announced the winners of its 2019 LISTEN Awards, which recognize the customers and partners using speech analytics technology to achieve notable improvements in business performance.
SiriusXM was named the 2019 Customer of the Year in recognition of the profound customer experience (CX) accomplishments it has achieved since integrating CallMiner’s technology.
“Customer experience separates industry leaders from the rest of the pack—and we’re committed to putting our customers first,” said Chris Waites, vice president of support services at SiriusXM. “We’re very proud to be recognized by CallMiner as one of the brands leading the way in our industry, and we look forward to elevating CX even more in the coming years.”
Sitel Group was Named 2019 Partner of the Year for its success in driving operational rigor and enhancing performance by harnessing the data it collects from 3.5 million daily interactions through CallMiner Eureka.
“On behalf of Sitel Group, I’m extremely honored to accept the partner of the year award from CallMiner at the LISTEN 2019 conference,” said Mike Small, CEO – Americas, Sitel Group. “This award is a true testament to the hard work, dedication and innovative mindset that all of our team members exhibit each day for our client programs. We are thrilled to be recognized for our achievements in improving the customer experience.”
Analysts Jeannette Matlack with Selene Finance, Greg Vicente with Teleperformance, and Shevelle Mitchell with CBN received CallMiner’s coveted LISTEN Awards for the contributions they’ve made to their organization’s speech analytics program. These individuals leveraged CallMiner Eureka technology to significantly improve both the customer and employee experience by achieving velocity to vision— CallMiner’s theme for this year’s conference.
“The configurability of the Eureka platform is what makes each customer journey so special, and that’s clearly depicted by this year’s winners,” said CallMiner’s CTO Jeff Gallino. “From broadcast networks, to BPOs, to financial service providers, there’s no limit on the insights you can uncover with speech analytics — and we’re thrilled to recognize those going above and beyond to transform their business operations and the industry in general.”
The winners were recognized at CallMiner’s annual user conference at the Margaritaville Beach Resort in Hollywood Beach, Fla. This year, over 400 attendees from a variety of industries gathered to discuss the value of artificial intelligence (AI)-fueled speech analytics in acquiring actionable business insights.
For more information on the LISTEN 2019 conference and awards, visit Listen2019.com.
CallMiner empowers organizations of any size to extract and take action on intelligence from customer interactions for improving customer experience, sales, marketing, and compliance, as well as agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner is recognized as a leader in the speech analytics industry by third party analysts.
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.