CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
More telecom and communications organizations are offering all-inclusive suites of new digital services – stand out from the crowd with insight about what matters most to your customers.
Keep increasingly demanding customers with low cost of switching with faster issue resolution.
Discover trends on top-performing agents to inform coaching, script changes, and real-time next-best-action guidance.
Retrieving data. Wait a few seconds and try to cut or copy again.
Deliver positive customer experience throughout the entire customer journey, regardless of channel, to improve satisfaction and loyalty.
Improve operational efficiency, and reduce cancellations with greater insight into what customers need.
Conversation analytics enable organizations to monitor and verify compliance with the Consumer Financial Protection Bureau and other regulations.
The CallMiner platform is simple to access, implement and deploy. With little training, one can be an expert.
Telecoms organization with 10,000+ employees
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.