Case Study
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OmniAgent delivers voice-optimized virtual agents, informed by industry-leading conversation intelligence. Automate complex customer interactions across channels with human-like precision to improve customer experience and reduce costs.
Automate complex processes and high-volume interactions using virtual agents that adapt in real time, reducing reliance on live agents and cutting operational overhead.
Leverage virtual agent technology and conversation intelligence to understand context, intent, and urgency, helping resolve customer problems faster across any channel.
From first contact to final resolution, create branded, compliant, and personalized journeys with virtual agents that can be trained on every interaction and improve over time.
OmniAgent combines virtual agent technology with AI-driven conversation intelligence to fully automate conversations across channels, helping resolve customer service issues with less human effort.
Advanced speech recognition and natural language processing interpret spoken and written input naturally, allowing customers to communicate without rigid commands.
Support tasks like debt collection, appointment scheduling, and service notifications with consistent, reliable automation for inbound and outbound conversation flows.
Replace inefficient IVR systems with intelligent routing that quickly directs customers to the right agent or automated resolution path.
Connect with CRM, CCaaS, and other core systems to enable smarter, data-driven conversations without lengthy deployments.
Monitor and analyze virtual agent interactions over time to refine flows, enhance accuracy, and deliver better customer outcomes.
Use an intuitive visual designer to map and build sophisticated dialogue flows, reducing the need for technical resources while accelerating deployment.
With OmniAgent, the average handling time reduced by 78%, from 420 seconds to 90 seconds. We were also able to answer 120% more calls for tracking packages. Of our customers, 88% rate their experience with the voicebot very highly, and 89% say they find it easy to receive necessary service.
Innovaton Manager, Estafeta
