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Top American Wireless Company Inserts Empathy into Every Call with AI Insights
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Serco Leverages CallMiner to Improve Quality and Increase Customer Insights within Local Government Customer Contact
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Inizio Engage Improves Frontline Agent Well-Being with Conversation Intelligence
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ResultsCX Leverages CallMiner’s AI-Powered Analytics to Drive Customer Satisfaction and Sales for Health Insurer
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FCT Informs Strategic Business Decisions with Data-Driven VoC Program
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Workhuman Automates QA to Supercharge Agent Performance and CX
UPMC
UPMC Improves Agent Coaching and the Bottom Line with Conversation Intelligence
NTT Data
BPO Division of NTT Improves CX with CallMiner-Powered Enhanced Analytics
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Crawl, Walk, Run: How Radial uses CallMiner for Cross-Departmental Business Improvements
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Improving Patient Experience with Reporting Automation | CallMiner
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Automated Quality Assurance for VitalityHealth | CallMiner
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RDI Corporation: Attracting New Customers with CallMiner | CallMiner
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USCB America Improves Call Compliance and Reduces Employee Onboarding Time with CallMiner
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Gant Travel Partners with CallMiner to Deliver Better Customer Interaction that provides ‘Last Best Experience’
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Meduit Experiences 2% Increase on Payment Asks with CallMiner
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SiriusXM Gains Deeper Customer Intelligence with CallMiner
Holiday Inn Vacation Club
Holiday Inn Club Finds Compliance and 4x ROI with CallMiner Call Monitoring
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We are committed to providing actionable insights to our internal departments, as well as our clients. CallMiner continues to evolve to make this possible.

Mark Crowley

Quality and Compliance Manager, DoublePositive

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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