CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
March 18, 2019
Explore, discover and visually express your Voice of the Customer data story across your organization to drive customer experience, enhanced service quality, sales and compliance.
ORLANDO, Fla. – March 18, 2019 – CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced the launch of Eureka Visualize for graphical data discovery and presentation at Enterprise Connect 2019. Visualize, powered by leading business intelligence platform Tableau®, brings your speech analytics data story to life through actionable, easily digestible insights displayed in a user-friendly dashboard.
A drag-and-drop dashboard configuration with a palette of charts and graphs makes Visualize easily customizable or as the option for users to choose from a variety of pre-build reports. An agile interface makes Visualize easy to manage, interact with and present data at scale to:
“Conversational insight from every contact center interaction colors your customer experience and agent quality optimization with rich data-driven focus,” said Bruce McMahon, vice president of Product at CallMiner. “Visualize creatively works to turn data into a narrative with attractive, meaningful graphics, speeding the time to insights and action.”
Visualize presents a dashboard within Eureka Analyze for graphically interacting with and presenting insights from voice and text-based customer interactions. Metadata associated with each interaction is easily accommodated for contextual value derived from within and beyond conversations. A selection of pre-built reports is available with user flexibility to customize a wide range of parameters for data selection and comparison and chart and graph options.
“CallMiner’s enterprise-ready ability to capture intent, effort and emotion from every contact center voice interaction combined with Tableau’s visual analytics will empower organizations with creative insight that spans organizational boundaries,” said Patrick Evans, senior director, Global Embedded Analytics at Tableau. “We’re thrilled to see CallMiner take advantage of Tableau’s open, flexible platform with the creation of this new offering that will help customers unlock more insights from their data.”
Eureka Visualize users will enhance their ability to communicate with graphical engagement that informs and drives change at all levels of an organization.
For more information about CallMiner’s Eureka Visualize, visit callminer.com/products/visualize.
CallMiner empowers organizations of any size to extract and take action on intelligence from customer interactions, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years. Visit callminer.com for more information.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.