See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
As the energy and utilities market faces continued deregulation, reducing operational expenses, enhancing customer experience (CX), and monitoring agent performance is critical.
Over one third of gas customers and nearly as many electric customers said they left their providers because call center staff were inexperienced and not knowledgeable. Prevent churn with interaction analytics.
Uncover insights and trends for better call outcomes when customers call to change service, ask about a bill, or request a service call.
About 25% of utility customers said their mood changed from positive to negative on a call. Make a more positive impact with real-time agent coaching.
Conversation analytics makes it easier to keep interaction times under control, minimize service deployments and better support customers.
By automatically analyzing 100% of customer interactions, energy and utilities companies can better understand the factors that impact experiences, such as repeat calls, long hold times, excessive documentation, or unhelpful agents.
Provide immediate, continuous feedback directly to agents and supervisors to improve interactions in real time and performance over time.
CallMiner has helped our company capture areas of opportunity that need immediate attention. It has made a significant impact.
User at Oil & Energy Organization
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.