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April 26, 2016
Waltham, MA – April 25th – CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics and, Ultracomms, Europe’s first cloud contact center services provider, today announced a new partnership to provide contact centers across the UK with advanced cloud-based Interaction Analytics solutions. Under the partnership, Ultracomms customers will now have access to a uniquely powerful integrated cloud contact center solution that simultaneously enhances compliance and supports agent productivity and performance improvements.
Integrated solution delivers significant customer benefits This announcement follows the news earlier this month that Ultracomms achieved the Payment Card Industry Data Security Standard (PCI DSS) v3.1, (PCI DSS) Level 1 accredited service provider status for its entire platform. By adding the CallMiner Eureka interaction analytics solution, Ultracomms customers can capture and analyze 100% of customer interactions across all communication channels, including calls, chats, emails and social media. This delivers a number of powerful benefits, including:
Simplicity of integration supports rapid deployment Because it is very easy to integrate Eureka with Ultracomms’ cloud platform, clients will be able to deploy and experience the benefits in a matter of weeks.
Robert Bates, Chairman of Ultracomms said, “As an enterprise-level provider of cloud and on-site PCI solutions for contact centers, enabling our clients to deliver the best customer experience, maximize their productivity and fulfil their compliance obligations is central to our customer focused strategy. By integrating CallMiner Eureka we can provide the insight and data our clients need to do just that. CallMiner Eureka stood out as both the best technological and cultural fit for our business and our own platform. We see why CallMiner ranked number one for customer satisfaction.”
Jeff Gallino, CTO and Founder of CallMiner, said: “We are delighted that Europe’s first cloud contact center services provider has decided to integrate Eureka with its solution. It proves the commitment of both companies to deliver optimized customer engagement and an increased return on investment.”
About CallMiner CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact centre agents and others responsible for customer engagement are empowered by insight and feedback in real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum. callminer.com.
About Ultracomms Ultracomms was founded over a decade ago as Europe’s first cloud-based contact centre services provider. Today, the company is positioned as one of the UK’s most innovative in the market, with both PCI DSS level 1 certified on premise and cloud solutions. Its’ services help clients to achieve: better customer engagement and real-time responsiveness; reduced contact centre cost of ownership; simplified infrastructure; staff optimisation; compliance; and visibility of contact centre performance.
Media Contact: Maureen Szlemp, CallMiner Marketing Director, Lead Generation | Maureen.firstname.lastname@example.org | 319- 573-3312.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.