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Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
October 26, 2016
Waltham, MA – October 26, 2016 — CallMiner, the leader in speech and customer engagement analytics, hosts the eighth annual LISTEN conference – Boundless Connections — for users and customer engagement professionals at the Opal Sands Hotel in Clearwater Beach, Florida, on November 2-4, 2016. As testament to CallMiner’s growing customer roster and presence in customer engagement and experience, this year’s attendance at LISTEN has grown 40% over last year.
LISTEN brings together executives and data analysts from top organizations who are using and benefiting from speech and customer journey analytics. At LISTEN 2016, CallMiner will announce advancements in the extensibility of its platform and integration with the new community, EngagmentOptimization.com.
President and CEO Terry Leahy and Founder and CTO Jeff Gallino will kick off the conference with a talk about how companies are using technology in amazing ways to communicate, get answers and solve problems. They will also discuss the importance of being connected with peers, thought leaders and industry experts to leverage each other’s knowledge and experience. In addition they will unveil their vision for how CallMiner technology can help integrate siloes of data and extend that data across departments to break down siloes within an organization.
Keynote speakers at the conference include Shep Hyken, Chief Amazement Officer at Shepard Presentations; John Stepper, Speaker and Author of Working Out Loud; and Roger Weiss, President of The Collections Coach, LLC. In addition to the keynote speakers, attendees can choose from over 40 sessions, most led by customers, across five tracks including fundamentals and advanced, executive and analyst and relational learning. The full list of sessions can be viewed at http://www.listen2016.com/schedule/. There will also be ample opportunities for networking and attendees can meet with CallMiner partners throughout the conference.
At our 3rd annual LISTEN awards presentation during the conference, analysts who have had a significant business impact through their use of engagement analytics will be recognized. Other customers will also be recognized for: industry implementation awards they have won in 2016; outstanding improvements to their business with Speech Analytics; and community engagement. In addition, CallMiner held a contest for the best use of the Eureka API to extract intelligence from the platform and fuel 3rd party application use cases and workflows. The API contest winner will also be announced at LISTEN 2016.
LISTEN 2016 Platinum Sponsors are: EngagementOptimization.com, Listening Methods and Aspect. Gold Sponsors are: Five9 and Snowfly. Silver partners are: LiveVox, FidoTrack, Steel Magnolias, Nuance and Talkdesk. Most will be exhibiting at the LISTEN 2016 partner pavilion and some will also be demonstrating their solution in the Demo Theater.
About CallMiner CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology implementation awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum. callminer.com.
Media Contact: Maureen Szlemp | CallMiner Marketing Director | Maureen.email@example.com | 319-573-3312.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.