CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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In an industry where 78% of customer said they were likely or extremely likely to switch providers if they had a bad call center experience, one poor experience might be all it takes to lose revenue . Conversation analytics makes it possible to understand customers by monitoring 100% of calls and text-based interactions.
In the highly competitive insurance industry, where a quarter of customers switch providers every year, it’s critical to meet all customer needs, from ensuring they can easily find information online to having solving issues during the first call.
Make agents more effective in an industry where customers heavily prefer contacting over the phone by discovering trends of top-performers to inform coaching, script changes, and next-best guidance.
Understand why customers interact with you, whether it’s to process a claim, make a payment, change a premium or more, to make conversations more tailored and efficient.
Gain insight into what customers want, why they make contact and more, to improve customer experience during every step of the journey.
Monitor and verify compliance of ORSA (Own Risk and Solvency Assessment), ERISA (Employee Retirement Income Security Act), and other insurance-related regulations.
Use conversation analytics to improve offerings by understanding customer preferences for specific products and services .
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.