CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Introducing the new CallMiner |Read more from our CEO
CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.
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Search, share, and discover right in one place.
Automated metrics that track performance and emotion over the customer journey.
CallMiner Analyze empowers businesses to produce and understand insights in the form of an executive summary derived from every customer interaction at scale. The effects of any changes and enterprise-wide impact will be visible through the system as well.
Track text and voice interactions – as well as generate insights – across multiple channels in the customer journey.
Leverage AI-driven search suggestions to enhance search, category building, and alerts – enabling insight and action across omnichannel customer interactions.
Find and retrieve voice and text-based conversations using keywords, phrases, acoustic measures and metadata, using flexible query language with wildcards and contextual timing.
Discover potential issues using word clouds, topic clusters, and frequency maps.
Gain visibility into customer experience across web, chat, social media, and telephony, mapped against customer satisfaction scores and other customizable metrics.
Playback calls, add comments, and read text-based interactions.
Gain visibility into individual and aggregate agent performance through score comparisons and heat maps.
Integrate with external business apps with the always-open API and 100% data ownership.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.