See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
Today’s customers expect omnichannel experiences. Conversation analytics ensures brands can provide the level of service shoppers expect, regardless of how they interact – at physical stores, over call, web chat, email, mobile app, or social media – by understanding every conversation, anywhere.
Deliver the best customer experiences, whether someone is making a purchase in-person or online, asking a question through email, or calling the contact center.
Discover patterns across all interactions to help brand representatives – from contact agents to on-floor personnel – to improve behavior and outcomes with customers.
Understand and resolve issues in real time at every touchpoint in the customer journey to make processes, such as purchases or returns, more efficient.
Meet changing customer experiences by tapping into customer insights across ecommerce, mobile apps, and email, which retailers deal with in greater proportion than an average US business.
The shift to digital marketplace means customer service is often the only direct contact between the shopper and the brand. With conversation analytics, retailers can more effectively improve performance inside and outside the contact center.
Contact centers remain an important business element for retailers, helping customers locate a product in stock, make a return, and more. Conversation analytics makes those functions more efficient and productive.
With CallMiner, we’ve been able to reduce effort and provide faster insights to clients and our internal teams.
Administrator, Retail Organization
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.