COLLECTIONS

Maximize collections while meeting compliance regulations

Increase revenue while supporting customers in a tightly monitored and high-risk industry with conversation analytics.



Stay within compliance guidelines

Provide agent guidance in real time to prevent non-compliant language and reduce risk of violation.

Increase agent efficiency

Reveal behaviors and activities that lead to successful collections to improve training and agent-wide performance.

Develop and retain talent

Provide data-driven, objective feedback to help agents benchmark against peers and take ownership of their improvement.

Learn more about our platform

Improve efficiency now and prevent compliance violations in the future

Reduce costs icon
Avoid paying costly regulatory fines

Proactively address and meet compliance mandates, such as The Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and Telephone Consumer Protection Act (TCPA).

  • Monitor 100% of interactions to identify and prevent non-compliant behavior
  • Analyze for key phrases and statements, such as mini-Miranda language, Right Party Contract language, FDCPA violations and more
  • Reduce risk to both you and your clients' organizations with the confidence that every interaction meets specific compliance requirements

Learn more about our Analyze product.

Results icon
Grow business with competitive performance

Improve change management and continuous improvement controls to stay ahead of the competition.

  • Connect the dots between customer needs and the right action, leveraging AI and ML to analyze customer interactions at scale
  • Identifying vulnerable customers such as those facing illness or financial hardship, to identify the best solution for their situation
  • Track efficiency metrics, such as performance and outcomes, to shape strategy based on what works

Read about other collections results.

Actionable icon
Improve operational efficiency and reduce costs

By analyzing every contact center interaction – whether it's voice or text-based – organizations can reduce compliance risk, improve agent performance and increase recovery rates.

  • Increase the yield per account by reducing the time it takes to collect and improving collection rates
  • Leverage data-driven performance feedback to retain employees to reduce churn costs
  • Provide agents out-of-the-box content that is regularly update for operational efficiencies and agent effectiveness

Learn more about our Coach product.

Talk with one of our experts to find out how our platform can help drive your business.

Contact Us

Additional Resources

Visit The Learning Center

Customer Video

Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner for Collections

Whitepaper

The Vulnerability Blueprint: How to Identify, Support & Retain Vulnerable Customers

Whitepaper

CallMiner CX Landscape Report: 2024

Talk with one of our experts to find out how our platform can help drive your business.

Contact Us
CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.