COLLECTIONS

Maximize collections while meeting compliance regulations

Increase revenue while supporting customers in a tightly monitored and high-risk industry with conversation analytics.

Stay within compliance guidelines

Provide agent guidance in real time to prevent non-compliant language and reduce risk of violation.

Increase agent efficiency

Reveal behaviors and activities that lead to successful collections to improve training and agent-wide performance.

Develop and retain talent

Provide data-driven, objective feedback to help agents benchmark against peers and take ownership of their improvement.

Learn more about our platform

Improve efficiency now and prevent compliance violations in the future

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Avoid paying costly regulatory fines

Proactively address and meet compliance mandates, such as The Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and Telephone Consumer Protection Act (TCPA).

  • Monitor 100% of interactions to identify and prevent non-compliant behavior
  • Analyze for key phrases and statements, such as mini-Miranda language, Right Party Contract language, FDCPA violations and more
  • Reduce risk to both you and your clients' organizations with the confidence that every interaction meets specific compliance requirements

Learn more about our Analyze product.

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Grow business with competitive performance

Improve change management and continuous improvement controls to stay ahead of the competition.

  • Connect the dots between customer needs and the right action, leveraging AI and ML to analyze customer interactions at scale
  • Identifying vulnerable customers such as those facing illness or financial hardship, to identify the best solution for their situation
  • Track efficiency metrics, such as performance and outcomes, to shape strategy based on what works

Read about other collections results.

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Improve operational efficiency and reduce costs

By analyzing every contact center interaction – whether it's voice or text-based – organizations can reduce compliance risk, improve agent performance and increase recovery rates.

  • Increase the yield per account by reducing the time it takes to collect and improving collection rates
  • Leverage data-driven performance feedback to retain employees to reduce churn costs
  • Provide agents out-of-the-box content that is regularly update for operational efficiencies and agent effectiveness

Learn more about our Coach product.