CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Provide agent guidance in real time to prevent non-compliant language and reduce risk of violation.
Reveal behaviors and activities that lead to successful collections to improve training and agent-wide performance.
Provide data-driven, objective feedback to help agents benchmark against peers and take ownership of their improvement.
Proactively address and meet compliance mandates, such as The Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and Telephone Consumer Protection Act (TCPA).
Improve change management and continuous improvement controls to stay ahead of the competition.
By analyzing every contact center interaction – whether it's voice or text-based – organizations can reduce compliance risk, improve agent performance and increase recovery rates.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.