COLLECTIONS

Maximize collections while meeting compliance regulations

Increase revenue while supporting customers in a tightly monitored and high-risk industry with conversation analytics

Stay within compliance guidelines

Provide agent guidance in real time to prevent non-compliant language and reduce risk of violation.

Increase agent efficiency

Reveal behaviors and activities that lead to successful collections to improve training and agent-wide performance.

Develop and retain talent

Provide data-driven, objective feedback to help agents benchmark against peers and take ownership of their improvement.

Learn more about our platform

Improve efficiency now and prevent compliance violations in the future

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Leverage omnichannel feedback from every customer interaction

Go beyond solicited feedback gathered using traditional survey methods to create a complete and accurate view of CX.

  • Create strategy based on input from 100% of customer interactions, rather than just a sampling
  • Reveal the unexpected with customer insights gathered directly from unsolicited feedback
  • Compare voice and text conversations with survey feedback to identify the most impactful drivers of CX

Learn more about our Capture product.

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Intelligently meet customer expectations

Drive better experiences, higher satisfaction, and increased loyalty.

  • Reveal rich CX insight, from both customer and agent perspectives, across all voice and text-based interactions
  • Identify opportunities in real time and post-conversation to improve customer experiences and outcomes
  • Use insights to increase sales effectiveness, Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), first call resolution, and more

Hear about how other companies have improved CX with CallMiner.

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Use data to improve business decisions

Based on insights gleaned directly from customers conversations, make better business decisions enterprise-wide and drive growth.

  • Consolidate intelligence from customer conversations to improve CX in and beyond the contact center
  • Use CX insights to help executives understand what’s working and what’s not, and help inform decision-making
  • Take action to improve CX to drive ROI and long-term customer relationships

Learn more about our Analyze product.