COLLECTIONS

Maximize collections while meeting compliance regulations

Increase revenue while supporting customers in a tightly monitored and high-risk industry with conversation analytics.



Stay within compliance guidelines

Provide agent guidance in real time to prevent non-compliant language and reduce risk of violation.

Increase agent efficiency

Reveal behaviors and activities that lead to successful collections to improve training and agent-wide performance.

Develop and retain talent

Provide data-driven, objective feedback to help agents benchmark against peers and take ownership of their improvement.

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Improve efficiency now and prevent compliance violations in the future

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Avoid paying costly regulatory fines

Proactively address and meet compliance mandates, such as The Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and Telephone Consumer Protection Act (TCPA).

  • Monitor 100% of interactions to identify and prevent non-compliant behavior
  • Analyze for key phrases and statements, such as mini-Miranda language, Right Party Contract language, FDCPA violations and more
  • Reduce risk to both you and your clients' organizations with the confidence that every interaction meets specific compliance requirements

Learn more about our Analyze product.

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Grow business with competitive performance

Improve change management and continuous improvement controls to stay ahead of the competition.

  • Connect the dots between customer needs and the right action, leveraging AI and ML to analyze customer interactions at scale
  • Identifying vulnerable customers such as those facing illness or financial hardship, to identify the best solution for their situation
  • Track efficiency metrics, such as performance and outcomes, to shape strategy based on what works

Read about other collections results.

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Improve operational efficiency and reduce costs

By analyzing every contact center interaction – whether it's voice or text-based – organizations can reduce compliance risk, improve agent performance and increase recovery rates.

  • Increase the yield per account by reducing the time it takes to collect and improving collection rates
  • Leverage data-driven performance feedback to retain employees to reduce churn costs
  • Provide agents out-of-the-box content that is regularly update for operational efficiencies and agent effectiveness

Learn more about our Coach product.

Talk with one of our experts to find out how our platform can help drive your business.

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Additional Resources

Visit The Learning Center

Customer Video

Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner for Collections

Whitepaper

The Vulnerability Blueprint: How to Identify, Support & Retain Vulnerable Customers

Whitepaper

CallMiner CX Landscape Report: 2024

Talk with one of our experts to find out how our platform can help drive your business.

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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