See how we help you translate customer insights into business value.
Improve customer experiences and outcomes with enhanced operational efficiency and quality.
Reduce AHT by measuring calls for silence, noise, agitation, and tempo. FCR is improved by analyzing the interaction journey and common contact drivers.
Power compliance, revenue and customer service initiatives in the contact center with AI-driven coaching and automation.
Meet business goals by supporting your existing agent workforce effectively with the insights and support they need.
Use automation to improve quality in the contact center.
Drive positive customer experiences and improve metrics.
Level-up your agents without increasing cost.
Our call center’s continuous improvement process is anchored on CallMiner’s capabilities. Everything begins with speech analytics.
Business Analyst, Slimware Utilities
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.