CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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Understand voice and text conversations to uncover the insights needed to improve your business and increase customer satisfaction.
Analyze 100% of interactions to support real-time coaching that drives improved agent performance and productivity.
Drive better customer experiences with in-the-moment suggestions that improve outcomes.
Effectively and efficiently meet business goals without increasing your personnel costs.
Efficiently and effectively meet customer needs and drive improved outcomes.
Conversation analytics makes it possible to automate key contact center operations, such as quality monitoring and assurance.
Automatically monitor individual agent performance and identify trends across teams to improve training.
Our call center’s continuous improvement process is anchored on CallMiner’s capabilities. Everything begins with speech analytics.
Business Analyst, Slimware Utilities
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.