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Connect the dots between interactions, insights and action 

CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value. 

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Analyze customer interactions at scale to drive business improvement

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Eureka Platform Graphic

Providing the fastest time-to-value

With our turnkey integrations and automation, the Eureka platform provides the insights that matters most, quicker than any other solution on the market with these value-added benefits:

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Solution Packs

Pre-built use cases with proven topic-based content for instant insight and rapid time-to-value

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Language Packs

Multiple language support for transcription, redaction, and speech analysis

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Speaker Separation

Mono to stereo audio call recording converter to enable analytics parsed by customer and agent speakers

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Accelerator

Intensive, personalized analyst training program

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Playbooks

Step-by-step guides for achieving ROI

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CallMiner Customer Connect

Enthusiastic CallMiner user community contributing crowdsourced support and innovation

Get more done with our integrated product suite

Better understand conversations with root-cause analysis

Discover what matters most with omnichannel customer journey mapping that scores performance, tags transcriptions with sentiment and emotion, and delivers customer insights that drive business growth.

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Create cultures of improvement and persistent optimization

Improve customer experience and agent performance with automated scoring, data-based feedback, and progress monitoring.

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Real-time guidance

Gain immediate awareness of next-best actions to turn around a negative customer experience and reduce risk for fines or legal action – all driven by powerful AI and ML capabilities.

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Gather speaker-separated audio

Collect high-fidelity, dual-channel audio for the most accurate conversation analysis, with encryption to ensure the security and an always-open API to integrate easily across platforms.

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Compel action with data

See and share the story your data tells with an interactive, easy-to-use interface that makes it easier to drill down into the detail of a single agent or customer, and visually connects the dots between insight and action.

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Accurately identify and remove sensitive numeric data

Extract the value of conversation analytics without exposing private customer information.

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Better understand conversations with root-cause analysis

Discover what matters most with omnichannel customer journey mapping that scores performance, tags transcriptions with sentiment and emotion, and delivers customer insights that drive business growth.

UI Analyze Main

Create cultures of improvement and persistent optimization

Improve customer experience and agent performance with automated scoring, data-based feedback, and progress monitoring.

UI Coach Main

Real-time guidance

Gain immediate awareness of next-best actions to turn around a negative customer experience and reduce risk for fines or legal action – all driven by powerful AI and ML capabilities.

UI Alert Main

Gather speaker-separated audio

Collect high-fidelity, dual-channel audio for the most accurate conversation analysis, with encryption to ensure the security and an always-open API to integrate easily across platforms.

UI Capture Hero

Compel action with data

See and share the story your data tells with an interactive, easy-to-use interface that makes it easier to drill down into the detail of a single agent or customer, and visually connects the dots between insight and action.

UI Visualize Main

Accurately identify and remove sensitive numeric data

Extract the value of conversation analytics without exposing private customer information.

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Platform Benefits

CallMiner Eureka analyzes every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patters and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.

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Trusted

Rich behavioral insight based on what was expressed and how it was said so every interaction delivers source-of-truth confidence.

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Actionable

Real-time and post-interaction automated scoring, frontline coaching, and organization awareness bridges the insight-to-action gap.

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Secure

Automated sensitive data redaction within a PCI-certified hosted model ensures omnichannel security for every organization.