See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve productivity and engagement, as well as customer experience.
Gain unique insight from conversations to empower agents in their roles and help them make in-the-moment decisions that service the customer.
Pre-built solutions and automation allow agents to focus on the customer and reduce repetitive, mundane tasks that add little value.
Quickly identify performance gaps and correct agent behavior in real-time or near real-time can improve NPS and drive customer satisfaction.
Create a culture of self-improvement that encourages knowledge sharing.
Promote a collaborative work environment and reduce agent churn.
Accelerate your quality program with real-time support.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.