See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
Extract critical insights from customer interactions to power product-market fit and drive loyalty. Improve product quality and safety, identify competitive threats, and evaluate opportunities for innovation using the industry’s most powerful conversation intelligence platform.
Monitor customer conversations from every channel to track changing sentiment on products or services. Detect and respond rapidly to early safety concerns before they become business emergencies.
Automatically perform warranty and cancellation analysis and reveal root cause for product or service innovation. Extract rich data-driven insights to reveal customer needs at scale with faster turnaround times than traditional feedback methods.
Uncover competitors’ strengths and weaknesses through consumer sentiment and track changes over time. Harness AI and ML to objectively assess the competitive landscape automatically through data-driven analysis.
Uncover customer needs at scale, reveal the impact of satisfying those needs, and allow product teams to prioritize product or service initiatives without bias.
Ditch information silos and democratize data with our robust API so that everyone has all product or service insights at their fingertips, and no critical information is lost.
Deliver innovative, user-centric products and services faster with automatic insights.
Learn how other companies have improved product experience with CallMiner
CallMiner is the global leader in conversation intelligence to drive business performance improvement. With the ability to capture and analyze 100% of omnichannel interactions, the CallMiner Eureka platform powers brand and product feedback management to deliver a deeper understanding of customers, enhancing the brand experience and improving product planning and development. With CallMiner’s business intelligence products, teams can monitor brand awareness and brand sentiment in real time to identify drivers of attraction, monitor campaign responses, and compare competitive brand perception. In new product development, CallMiner’s feedback management software delivers insights from customer conversations to drive innovation and improvement in the new product development process. By monitoring and analyzing customer interactions at scale, CallMiner serves as an always-on focus group to optimize the product experience.