CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Monitor customer conversations – solicited and unsolicited – from every channel used to communicate with internal stakeholders and representatives.
Evaluate your users’ feedback to paint a comprehensive picture of trends and common conceptions about your products and competitors.
Use customer insights to improve the product design process and roadmap, and iterate to meet the demands of the market faster.
Use omnichannel customer interactions to gain a full understanding of user sentiment, priorities and motivations related to your products.
Use customer feedback to inform product development strategy on the most sought-after features and position your organization for growth.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.