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Extract critical insights from customer interactions to power product-market fit and drive loyalty. Improve product quality and safety, identify competitive threats, and evaluate opportunities for innovation using the industry’s most powerful conversation intelligence platform.
Monitor customer conversations from every channel to track changing sentiment on products or services. Detect and respond rapidly to early safety concerns before they become business emergencies.
Automatically perform warranty and cancellation analysis and reveal root cause for product or service innovation. Extract rich data-driven insights to reveal customer needs at scale with faster turnaround times than traditional feedback methods.
Uncover competitors’ strengths and weaknesses through consumer sentiment and track changes over time. Harness AI and ML to objectively assess the competitive landscape automatically through data-driven analysis.
Uncover customer needs at scale, reveal the impact of satisfying those needs, and allow product teams to prioritize product or service initiatives without bias.
Ditch information silos and democratize data with our robust API so that everyone has all product or service insights at their fingertips, and no critical information is lost.
Deliver innovative, user-centric products and services faster with automatic insights.
CallMiner is the global leader in conversation intelligence to drive business performance improvement. With the ability to capture and analyze 100% of omnichannel interactions, the CallMiner Eureka platform powers brand and product feedback management to deliver a deeper understanding of customers, enhancing the brand experience and improving product planning and development. With CallMiner’s business intelligence products, teams can monitor brand awareness and brand sentiment in real time to identify drivers of attraction, monitor campaign responses, and compare competitive brand perception. In new product development, CallMiner’s feedback management software delivers insights from customer conversations to drive innovation and improvement in the new product development process. By monitoring and analyzing customer interactions at scale, CallMiner serves as an always-on focus group to optimize the product experience.