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Analyze 100% of customer interactions to reduce socially engineered fraud in real-time and allow agents to focus on delivering positive customer experiences.
Use conversation analytics to identify interactions and contacts that are likely fraud attempts and train agents on how to best respond. Uncover fraud trends and insights to drive improvement across every channel.
Notify agents in real-time of potential fraud and next best actions to combat fraud. Leverage post-interaction analytics to enhance your ongoing fraud prevention and agent coaching.
Leverage AI hand-in-hand with authentication solutions to uncover new fraud attempts and protect against data breach. Automate fraud scoring and reporting to increase fraud detection rates, while focusing on CX.
Expose unknown fraudsters and fraud attempts. Identify fraud-like behaviors and conversations and take action in real time.
Leverage conversation insights to uncover fraud and take the burden off agents.
Use tools focused on your specific fraud risk, protect brand reputation, and drive customer loyalty.
According to a Sitel Group+CallMiner Survey Report on Fraud and Customer Support, 55% of Americans would not continue doing business with a brand if they found out that brand does not use technology to monitor for fraudulent activities on their accounts.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.