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Solutions
Analyze 100% of customer interactions to reduce socially engineered fraud in real-time and allow agents to focus on delivering positive customer experiences.
Use conversation analytics to identify interactions and contacts that are likely fraud attempts and train agents on how to best respond. Uncover fraud trends and insights to drive improvement across every channel.
Notify agents in real-time of potential fraud and next best actions to combat fraud. Leverage post-interaction analytics to enhance your ongoing fraud prevention and agent coaching.
Leverage AI hand-in-hand with authentication solutions to uncover new fraud attempts and protect against data breach. Automate fraud scoring and reporting to increase fraud detection rates, while focusing on CX.
Expose unknown fraudsters and fraud attempts. Identify fraud-like behaviors and conversations and take action in real time.
Leverage conversation insights to uncover fraud and take the burden off agents.
Download our report to learn how to prevent fraud and preserve using AI
Use tools focused on your specific fraud risk, protect brand reputation, and drive customer loyalty.
According to a Sitel Group+CallMiner Survey Report on Fraud and Customer Support, 55% of Americans would not continue doing business with a brand if they found out that brand does not use technology to monitor for fraudulent activities on their accounts.
